{"id":833530,"url":"https://alion.io/job/emco-technical-specialist","title":"Technical Specialist","company":{"id":690241,"name":"Emco","domain":"emco.ca","url":"https://alion.io/company/emco-3","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":38,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-10-04T05:45:00Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mont-Royal, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":45000,"currency":"CAD","period":"year","gross":null,"usd_annual":31611},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-03T21:21:04Z","employer_posted_date":"2026-09-03","last_verified_at":"2026-10-04T23:22:47Z","board_verified":true,"closed_at":null,"days_open":31,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":31},"description":"About Batimat\nAt Batimat, we pride ourselves on offering our customers a curated selection of luxury kitchen and bath products from leading manufacturers around the world. Our commitment extends beyond the sale itself. We believe that exceptional products deserve exceptional after-sales support.\nAs part of our continued growth, we are seeking a Technical Specialist who is passionate about problem-solving, enjoys learning about new products and technologies, and is committed to delivering an outstanding customer experience.\nWhy Join Batimat?\nThis is an opportunity to build a long-term career within a company that values expertise, customer service, and continuous learning.\nThe Technical Specialist role plays a critical part in the Batimat customer experience. By helping clients resolve issues and maximize the performance of their luxury products, you will directly contribute to the trust and reputation that Batimat has built within the industry.\nIf you are curious, hands-on, motivated by solving problems, and passionate about delivering exceptional service, we would love to hear from you.\n The Technical Specialist serves as the bridge between our customers, our suppliers, and our internal teams. This role is responsible for providing technical support and after-sales service for the premium products we represent.\nSome service requests are straightforward and may involve identifying replacement parts, coordinating with suppliers, and ensuring customers receive timely solutions. Other situations require investigation, troubleshooting, and root cause analysis to determine the source of a technical issue.\nSuccess in this role requires curiosity, patience, strong communication skills, and a genuine desire to help customers find solutions.\nKey Responsibilities\nProvide technical support to customers regarding the products represented by Batimat.\nAct as the primary liaison between customers and manufacturers/suppliers.\nTroubleshoot product issues and identify appropriate solutions.\nInvestigate complex technical situations to determine root causes and recommend corrective actions.\nCoordinate warranty claims and service requests with suppliers.\nSource and order replacement parts when required.\nDocument service cases and maintain accurate records.\nFollow up with customers to ensure satisfactory resolution of issues.\nBuild and maintain strong relationships with suppliers and manufacturer representatives.\nContinuously develop technical knowledge of Batimat's product portfolio.\nContribute to the enhancement of Batimat's after-sales service offering and customer experience.\n We are looking for someone who:\nIs naturally curious and enjoys learning new products and technologies.\nLearns effectively through hands-on experience, observation, and practical application.\nHas a strong customer service mindset and enjoys helping people.\nIs solution-oriented and remains focused on finding answers rather than identifying obstacles.\nDemonstrates critical thinking and strong investigative skills.\nIs patient, resourceful, and persistent when faced with complex issues.\nCommunicates professionally and effectively with customers, suppliers, and colleagues.\nIs organized and capable of managing multiple service cases simultaneously.\nWorks well independently while also collaborating with team members.\nPreferred Qualifications\nExperience in technical support, service coordination, troubleshooting, construction products, plumbing, kitchen and bath products, or a related field.\nMechanical aptitude and comfort working with technical documentation.\nExperience working directly with customers and suppliers.\nBilingualism (French and English) is considered an asset.\n Working Conditions\nFull-time, on-site position\n40 hours per week (8:30 AM to 5:00 PM, Monday to Friday)\nBase salary: $45,000 per year\nProfit-sharing eligibility after the first full year\nBenefits\nGroup insurance after a 3-month probation period\n15 days of paid vacation per year\n3 personal/sick days per year\nOn-site gym and showers\nTire change service offered twice per year\nHealthy snacks and coffee\nEmployee Assistance Program (nutritionists, legal services, psychologists, coaches, financial advisors)\nRetirement savings plan (RRSP)\nInsurance and wellness program\nAccessible location (near Orange Line metro)\nParking available\nPositive work environment with a strong team spirit\nCompany Culture and Values\nEmbracing challenges: we operate in a competitive market and strive to stand out\nTeamwork in a human-sized environment\nAutonomy and trust to make decisions\nOpportunity to make a tangible impact\nProbation Period\n3 months:\nDemonstrate autonomy in learned tasks\nShow efficiency, consistency, and strong productivity\nEMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.","description_format":"text","description_chars":5522,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false},{"language":"French","level":"All levels","optional":true}]},"benefits":["Continuous learning","Equity","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing","HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-09-12T17:41:27Z"}],"visa":[],"liveness":{"score":22,"band":"cold","label":"Long shot","p_open":1,"p_active":0.401,"p_room":0.55,"age_days":30,"expected_fill_days":28,"reasons":["conf:0","stale_co","win:tail","comp:brand"],"computed_at":"2026-10-04T05:45:00Z"},"pay":{"stated_usd_annual":31611,"is_top_pay":false},"html_url":"https://alion.io/job/emco-technical-specialist","json_url":"https://alion.io/job/emco-technical-specialist.json","meta":{"generated_at":"2026-10-05T01:17:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1701,"day_limit":5000,"remaining_today":3299,"minute_limit":60,"resets_at":"2026-10-06T00:00:00Z"}}}