{"id":3932867,"url":"https://alion.io/job/emcor-group-field-service-operations-manager","title":"Field Service Operations Manager","company":{"id":8145,"name":"EMCOR Group","domain":"emcorgroup.com","url":"https://alion.io/company/emcorgroup","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":13,"ghost_share":0,"stale_share":0,"repost_share":0.077,"time_to_fill_p50_days":14,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Management","role_family":"Management","seniority":"staff","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Syracuse, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":90000,"max":110000,"currency":"USD","period":"year","gross":null,"usd_annual":110000},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-08T03:26:23Z","employer_posted_date":"2026-11-08","last_verified_at":"2026-11-11T02:56:35Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"About Us\nJohn W. Danforth Company, one of the largest mechanical contractors in the Northeast, is growing! We believe our people are our greatest asset and invest in training, career development, employee engagement, and team support. We are committed to delivering industry-leading experiences for our customers across commercial and industrial HVAC, plumbing, refrigeration, advanced technology manufacturing, process piping, fabrication, mission-critical environments, and energy performance projects, backed by comprehensive service maintenance and repair.\nJob Summary\nAs a Field Service Operations Manager at John W. Danforth Company, you will lead and optimize field service operations across the Central New York (CNY) region focusing on Syracuse and Binghamton. Ensuring the delivery of high-quality efficient HVAC-R, plumbing, and environmental services. In this role, you will guide and develop a team of field supervisors and service coordinators, drive operational performance and revenue growth, and maintain full P&L accountability for the region.\nEssential Duties & Responsibilities\nLead a multidisciplinary team across Plumbing, HVAC, and Environmental Service operations, ensuring alignment and accountability.\nOversee contract execution, scheduling, and service delivery to meet client commitments and quality standards.\nOwn regional P&L, managing budgets, forecasts, and financial performance while driving revenue growth.\nBuild strong customer relationships and resolve escalations to ensure satisfaction and retention.\nCoach and develop team members while fostering a high-performing, safety-first culture.\nOptimize operations through process improvements, resource management, and adherence to industry standards.\nEnsure continuous improvement by tracking performance metrics and implementing data-driven strategies to enhance service delivery.\nQualifications\nBachelor’s degree required, or a minimum of 10 years of relevant industry experience.\nProven leadership experience in the mechanical service industry, with full P&L responsibility for operations exceeding $5M in annual revenue.\nDemonstrated experience managing HVAC, plumbing, or facilities service teams preferred.\nProficiency in Microsoft Office applications (Word, Excel, Outlook) and general business systems.\nStrong ability to develop and deliver accurate quotes for HVAC repairs and replacements.\nExcellent customer service and leadership skills, with strong verbal and written communication abilities.\nEffective collaborator with strong conflict resolution skills, fostering a results-driven, team-oriented environment.\nHighly organized and detail-oriented, with the ability to manage multiple priorities in a fast-paced setting.\nEqual Opportunity Employer\nAs a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.Notice to Prospective Employees\nNotice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process - it is probably fraudulent.Geographic Disclosure\nCompensation Range: $90,000-$110,000\nOther Compensation: Bonus eligible\nBenefits: We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, and an employee assistance program.","description_format":"text","description_chars":3970,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Facilities Management","Construction","HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-11-08T03:26:23Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":14,"reasons":["conf:0","velocity","win:early","comp:brand"],"computed_at":"2026-11-10T06:52:35Z"},"pay":{"stated_usd_annual":110000,"is_top_pay":false},"html_url":"https://alion.io/job/emcor-group-field-service-operations-manager","json_url":"https://alion.io/job/emcor-group-field-service-operations-manager.json","meta":{"generated_at":"2026-11-11T04:19:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4616,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8145},"rest":"https://alion.io/mcp/rest/get_company?id=8145"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Femcor-group-field-service-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Femcor-group-field-service-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Femcor-group-field-service-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/emcor-group-field-service-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Femcor-group-field-service-operations-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3932867}},{"tool":"search_jobs","arguments":{"company":"emcorgroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3932867},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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