{"id":2204556,"url":"https://alion.io/job/emcor-group-it-helpdesk-administrator","title":"IT Helpdesk Administrator","company":{"id":8145,"name":"EMCOR Group","domain":"emcorgroup.com","url":"https://alion.io/company/emcorgroup","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Des Moines, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":67000,"max_usd":136000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":348},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"Cortex XDR","optional":false},{"name":"Microsoft Office","optional":false},{"name":"ServiceNow","optional":false},{"name":"SharePoint","optional":false},{"name":"Tanium","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-09T22:41:19Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-12T03:13:59Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About Us\nWe are a full-service electrical contractor offering commercial, industrial, residential, voice/data cabling, traffic signalization, and underground installations. We have extensive experience in both commercial and industrial electrical contracting, as well as installation and support for residential homes and buildings.\nJob Summary\nJob Title: IT Helpdesk Administrator\nReports to: IT Manager\nLocation: Des Moines, IA\nFLSA Status: Full-Time / Non-Exempt\nSince 1946 Baker Electric has served the electrical needs of Des Moines and Central Iowa. We perform all types of electrical work including commercial, industrial, residential, voice/data cabling, traffic signalization and underground installations. We continue to strive towards excellence by employing individualswith the intelligence, talent, and skills required to contribute to our growth and success and by focusing on employees’ individual performance and unification with the team! All successful employees are focused on customer satisfaction and dedicated to meeting our vision of an inclusive and unified workforce.\nPosition Description. The IT Helpdesk Administrator is a critical role within Baker Electric, Inc., a subsidiary of publicly traded EMCOR Group, Inc., and is located with the Des Moines, IA area. The position supports all IT-related requests from employees, field and office, including, but not limited to, Active Directory maintenance, company property coordination, assisting with new hire and termination access, general security and maintenance update duties. The position is in-office, with remote options as necessary only. Preferred hours: 7:00 a.m. - 4:00 p.m., M-F.\nEssential Duties & Responsibilities\nExample Duties/Responsibilities:\nComputer, software, printer, & mobile device setup, maintenance and inventory Vista\nDecommissioning and proper disposal of end-of-life IT assets\nAntivirus and patch management/monitoring for computer and server operating systems\nProvide intermediate level Active Directory Users & Computers Support\nFacilitate server backup maintenance and monitoring\nProvide end user technical help desk support and manage Helpdesk tickets in ServiceNow. Respond to end-users and close tickets in a timely manner\nProvide relevant education and training and create documentation for non-technical end users\nEnsure that all Baker Electric and EMCOR Information Technology SOP’s are met\nWork with outside IT vendor(s) and/or EMCOR IT to manage various projects and initiatives\nAssist with IT Department strategic planning and budgeting\nExecute tasks in an organized and systematic fashion, with the drive to obtain the highest level of benefit for the greatest number of end users, while being mindful of cost and applicable man-hours\nEscalate critical and/or sensitive issues to the IT Manager / Executive Team with recommendations for resolution.\nComply with all Company operating policies, procedures, and safety programs as established.\nPerform additional assignments as required by the needs of the company or as directed by executives.\nOther related duties as assigned\nQualifications\nQUALIFICATIONS. To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nPreferred Education and Experience (Knowledge)\nMinimum 1-3 years related experience \nHigh school diploma or equivalent required: Associates Degree or higher preferred\nPreferred CompTIA A+ Certification and Microsoft Technology Associate (MAT) Certification\nRequired Attributes and Competencies (Skills)\nMust possess excellent written and verbal communications skills, effectively in the English language\nPossess exceptional customer service skills, patient, well organized, and a good communicator\nMust have ability to build positive working relationships with multiple levels of employees, management, suppliers, and customers\nSelf-motivated, takes initiative with tasks and executes with a high level of attention to detail\nMust demonstrate integrity, honesty, professionalism and commitment to company values\nMust demonstrate ability to effectively organize and manage multiple tasks and to meet frequent deadlines\nExpertise in computer software, hardware maintenance, and technical support (i.e., Cortex XDR, Tanium, Bitlocker, Microsoft Azure, SharePoint , Cohesity, MS Office 365)\nExperience with repairing, diagnosing, and upgrading PC hardware and basic network troubleshooting\nFamiliarity with Windows based operating systems and web based applications, include ERP systems or other construction/financial software packages\nPhysical Demands\nPhysical Requirements (Ability)\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nWhile performing the duties of this job, the employee is regularly required to sit, see, talk, and hear. The employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls. The employee is regularly required to walk, reach with hands and arms, climb or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up /exert force up to 200 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.\nThe employee may be required to commute to field locations and project sites and be able to navigate around the job site locations.\nWork Environment\nWork Environment\nThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee should expect to sit for long periods in front of a computer and also travel to field locations as needed.\nWhile visiting field locations, the employee may be required to be outdoors, exposed to outside weather conditions, extended exposure to sunlight, moisture, cold and heat. The noise level in the work environment is usually moderate to loud.\nNOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.\nNotice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process - it is probably fraudulent. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine.\nWe offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.\nBenefits\nHealth Insurance options, including CDHP, HMO, Core & Basic\nDental & Vision options\nShort & Long Term Disability plans\nLife Insurance plans\n401k options w/match(es)\nVacation, Sick & Holiday pay\nEqual Opportunity Employer\nAs a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.Affirmative Action Policy\nPlease review our Affirmative Action Policy.\nNotice to Prospective Employees\nNotice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process - it is probably fraudulent.Geographic Disclosure\n#baker\n#LI-Onsite","description_format":"text","description_chars":8545,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["401k plan","Health insurance","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing","Real Estate","Facilities Management"],"lifecycle":[{"event":"open","at":"2026-10-09T22:41:19Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":5,"reasons":["conf:0","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/emcor-group-it-helpdesk-administrator","json_url":"https://alion.io/job/emcor-group-it-helpdesk-administrator.json","meta":{"generated_at":"2026-10-12T05:18:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8443,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8145},"rest":"https://alion.io/mcp/rest/get_company?id=8145"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Femcor-group-it-helpdesk-administrator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Femcor-group-it-helpdesk-administrator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Femcor-group-it-helpdesk-administrator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/emcor-group-it-helpdesk-administrator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Femcor-group-it-helpdesk-administrator"}]}