{"id":3719759,"url":"https://alion.io/job/emcor-group-it-support-specialist","title":"IT Support Specialist","company":{"id":8145,"name":"EMCOR Group","domain":"emcorgroup.com","url":"https://alion.io/company/emcorgroup","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":11,"ghost_share":0,"stale_share":0,"repost_share":0.091,"time_to_fill_p50_days":14,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Atlanta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-04T02:19:19Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-06T17:06:00Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About Us\nWe offer comprehensive HVAC, building automation system, facilities, and energy solutions. From design to delivery, our solutions are tailored to the specific needs of high-profile organizations in commercial buildings, data centers, industrial facilities, and other mission critical sites.\nJob Summary\nJob Title: IT Support SpecialistDepartment: Information Technology\nReports to: IT ManagerFLSA Status: Non-ExemptLocation: Smyrna, GACompany: EMCOR Services Aircond\nCompany Overview\nEMCOR Services Aircond, a wholly owned subsidiary of EMCOR Group, Inc., is the Southeast’s largest provider of commercial and industrial heating, ventilating, and air-conditioning (HVAC) services. For over 85 years, Aircond has delivered comprehensive HVAC solutions to businesses, deploying expert field technicians for maintenance, repairs, and energy-efficient system replacements. Guided by three generations of family leadership and backed by the strength of EMCOR Group, Inc., a Fortune 500 company, Aircond combines deep industry expertise with a commitment to innovation and reliability. Today, we serve single and multi-site clients with a full spectrum of facility services, ranging from HVAC service to complete operations and maintenance solutions. Learn more at www.aircond.com.\nPosition Summary\nThe IT Support Specialist serves as the primary point of contact for employee technology support needs and is responsible for delivering timely, customer-focused technical assistance across the organization. This role provides Tier 1 and Tier 2 support for hardware, software, mobile devices, Microsoft 365 applications, user access, and connectivity issues while helping maintain company technology assets and supporting onboarding, offboarding, and technology deployment activities. The ideal candidate combines strong technical troubleshooting skills with excellent customer service, working independently to resolve routine issues while partnering with the IT Manager on larger initiatives, security efforts, and continuous improvement projects. This role reports to the IT Manager. The position is located in Smyrna, GA.\nEssential Duties and Responsibilities include but are not limited to the following:\nEnd User Support & Help Desk\nServe as the first point of contact for employees requiring technical assistance.\nRespond to, troubleshoot, and resolve support requests received through the ticketing system, email, phone, or in person.\nDiagnose and resolve Windows, Microsoft 365, printer, hardware, software, mobile device, VPN, and connectivity issues.\nProvide technical guidance and user support to employees with varying levels of technical proficiency.\nDocument support requests, troubleshooting efforts, and issue resolutions accurately and thoroughly.\nTechnology Deployment & Device Management\nConfigure, deploy, replace, maintain, and troubleshoot laptops, desktops, monitors, docking stations, printers, and related peripherals.\nPrepare and provision technology equipment for new employees and support onboarding and offboarding activities.\nConfigure, deploy, troubleshoot, and support company-issued iPhones and iPads.\nAssist with Microsoft Intune enrollment, device management, and troubleshooting activities.\nSupport device imaging, configuration, deployment, and lifecycle management using Microsoft Autopilot and related tools.\nAccount Administration & Security Support\nPerform approved password resets, account modifications, security group updates, and other routine user administration tasks.\nSupport Active Directory, Microsoft Entra ID, and related user-access activities.\nAssist with endpoint security initiatives, software updates, remediation efforts, and security compliance activities.\nIdentify and promptly escalate suspected phishing attempts, malware events, cybersecurity concerns, or other security-related incidents.\nFollow established IT policies, procedures, and security protocols.\nAsset Management & Operational Support\nMaintain accurate inventory records for computers, mobile devices, peripherals, and other technology assets.\nReceive, tag, track, recover, redeploy, and dispose of equipment in accordance with company procedures.\nAssist with hardware refresh projects, equipment deployments, inventory audits, and other IT initiatives.\nPerform basic wired and wireless network troubleshooting and escalate complex infrastructure issues when appropriate.\nSupport continuous improvement efforts related to technology, user support, documentation, and IT operations.\nOther Requirements\nExecute other related duties as needed or assigned to support evolving business priorities.\nParticipate in occasional after-hours activities related to equipment deployments, upgrades, or business-critical support needs.\nMaintain confidentiality when working with sensitive systems, employee information, and company data.\nQualifications\nHigh School Diploma or GED required. Associate degree in Information Technology, Computer Science, related technical field, or equivalent combination of training and practical experience preferred.\nA minimum of one year of experience of experience in IT help desk, desktop support, technical support, or a related hands-on technology role. A minimum of three years is preferred.\nWorking knowledge of Microsoft Windows 10/11 and Microsoft 365 applications.\nExperience troubleshooting Dell laptops, desktops, docking stations, printers (PrinterLogic), mobile devices, and common business software.\nFamiliarity with Active Directory, Microsoft Entra ID, Microsoft Intune, or similar endpoint and identity management platforms preferred.\nBasic understanding of networking concepts, including TCP/IP, Wi-Fi, VPN connectivity, and network troubleshooting.\nExperience supporting iPhones, iPads, and other mobile devices preferred.\nExperience with Dell business computers or similar enterprise hardware is preferred.\nExperience using help desk or ticket management systems preferred.\nCompTIA A+, Network+, Microsoft Fundamentals, or similar certifications preferred but not required.\nExperience with building access systems.\nStrong troubleshooting, analytical, and problem-solving skills.\nCustomer service mindset with a positive and proactive approach to problem-solving and the ability to communicate technical information clearly and professionally.\nSelf-driven professional with a strong sense of ownership and a disciplined work ethic.\nAbility to work independently on routine issues while recognizing when escalation is appropriate.\nStrong attention to detail and organized.\nAble to manage multiple priorities, prioritize and work effectively, and meet deadlines.\nCommitment to continuous improvement.\nWhy Join Us?\nAt EMCOR Services Aircond, you’ll be part of a team that values integrity, safety, empowerment, teamwork, and continuous improvement. We offer careers where good work is valued, respected, and rewarded and you will have the ability to make a meaningful impact in a growing organization.\nPHYSICAL DEMANDS: While performing the duties of this job, the employee frequently is required to sit and use hands to operate computer keyboard and telephone. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.\nWORK ENVIRONMENT:\nThis position works in a typical office environment. The noise level in the work environment is usually moderate.\nWe offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled\nNotice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine.\nEMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process - it is probably fraudulent.\nEqual Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.\n#aircond#LI-NS1\nEqual Opportunity Employer\nAs a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.Affirmative Action Policy\nPlease review our Affirmative Action Policy.\nNotice to Prospective Employees\nNotice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process - it is probably fraudulent.","description_format":"text","description_chars":9419,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Facilities Management","Construction","HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-11-04T02:19:19Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":14,"reasons":["conf:1","velocity","win:early","comp:brand"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/emcor-group-it-support-specialist","json_url":"https://alion.io/job/emcor-group-it-support-specialist.json","meta":{"generated_at":"2026-11-06T19:48:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3430,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8145},"rest":"https://alion.io/mcp/rest/get_company?id=8145"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Femcor-group-it-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Femcor-group-it-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Femcor-group-it-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/emcor-group-it-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Femcor-group-it-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3719759}},{"tool":"search_jobs","arguments":{"company":"emcorgroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3719759},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}