{"id":4110320,"url":"https://alion.io/job/emcor-group-service-coordinator-3","title":"Service Coordinator","company":{"id":8145,"name":"EMCOR Group","domain":"emcorgroup.com","url":"https://alion.io/company/emcorgroup","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":14,"ghost_share":0,"stale_share":0,"repost_share":0.071,"time_to_fill_p50_days":14,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Clifton Park, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":65000,"max":70000,"currency":"USD","period":"year","gross":null,"usd_annual":70000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true},{"name":"Outlook","optional":true}],"status":"live","first_seen_at":"2026-11-11T23:15:53Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-12T23:54:41Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About Us\nJohn W. Danforth Company, one of the largest mechanical contractors in the Northeast, is growing! We believe our people are our greatest asset and invest in training, career development, employee engagement, and team support. We are committed to delivering industry-leading experiences for our customers across commercial and industrial HVAC, plumbing, refrigeration, advanced technology manufacturing, process piping, fabrication, mission-critical environments, and energy performance projects, backed by comprehensive service maintenance and repair.\nJob Summary\nAs a Service Coordinator at John W. Danforth Company, you will play a key role in supporting our service team and delivering an exceptional customer experience. You will serve as a central point of coordination for service operations by dispatching technicians, managing customer billing, and providing administrative support to ensure efficient day-to-day operations.\nEssential Duties & Responsibilities\nCoordinate and dispatch service technicians to ensure timely and efficient response to customer needs.\nSupport service operations by maintaining schedules, documentation, and technician communication.\nProcess and ensure accurate, timely customer billing for service work orders and projects.\nMaintain clear and professional communication with customers, technicians, and internal stakeholders.\nKeep internal and external stakeholders informed of schedules, challenges, and operational updates.\nCoordinate vehicle and tool maintenance activities, including scheduling repairs and ensuring availability of spare vehicles.\nAssist with payroll coordination and administrative support functions.\nSupport special projects and process improvement initiatives to enhance operational efficiency.\nCollaborate effectively with service team members to streamline operations and improve service delivery.\nQualifications\n2-3 years of billing, dispatch, customer service, or related experience preferred. Experience within a service-related industry is a plus.\nAssociate degree preferred; equivalent education and relevant work experience will be considered.\nStrong organizational skills with exceptional attention to detail.\nProficiency with Microsoft Office applications, including Outlook, Word, and Excel.\nExperience with Microsoft Dynamics GP or similar ERP systems is preferred.\nExcellent verbal and written communication skills.\nStrong customer service orientation and ability to build positive relationships.\nAbility to effectively prioritize and manage multiple tasks in a fast-paced environment.\nDemonstrates professionalism, integrity, and a positive attitude.\nEqual Opportunity Employer\nAs a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.Notice to Prospective Employees\nNotice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process - it is probably fraudulent.Geographic Disclosure\nCompensation Range: $65,000-$70,000\nOther Compensation: Bonus eligible\nBenefits: We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, and an employee assistance program.","description_format":"text","description_chars":3885,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":true},"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Facilities Management","Construction","HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-11-11T23:15:53Z"}],"visa":[],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":1,"age_days":0,"expected_fill_days":14,"reasons":["conf:0","wave","velocity","win:early","comp:brand"],"computed_at":"2026-11-12T10:38:37Z"},"pay":{"stated_usd_annual":70000,"is_top_pay":true},"html_url":"https://alion.io/job/emcor-group-service-coordinator-3","json_url":"https://alion.io/job/emcor-group-service-coordinator-3.json","meta":{"generated_at":"2026-11-13T04:21:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9257,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8145},"rest":"https://alion.io/mcp/rest/get_company?id=8145"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Femcor-group-service-coordinator-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Femcor-group-service-coordinator-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Femcor-group-service-coordinator-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/emcor-group-service-coordinator-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Femcor-group-service-coordinator-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4110320}},{"tool":"search_jobs","arguments":{"company":"emcorgroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4110320},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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