{"id":3852073,"url":"https://alion.io/job/emcor-group-service-support-coordinator","title":"Service Support Coordinator","company":{"id":8145,"name":"EMCOR Group","domain":"emcorgroup.com","url":"https://alion.io/company/emcorgroup","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":11,"ghost_share":0,"stale_share":0,"repost_share":0.091,"time_to_fill_p50_days":14,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Santee, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":25,"max":28,"currency":"USD","period":"hour","gross":null,"usd_annual":56000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-11-06T03:58:31Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-08T07:28:45Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About Us\nWe are a full-service HVAC, building automation, chiller, and retrofit contractor with a reputation for combining high-quality consulting services with customized energy solutions. Our integrated, single-source solutions include turnkey in-house capabilities with design assistance, as well as engineering applications and automated control systems.\nJob Summary\nThis person will be responsible for supporting service and acting as a resource for customers and other departmental managers on all types of projects as needed.\nEssential Duties & Responsibilities\nCustomer Service / Taking service calls from customers via telephone and e-mail.\nDevelop, maintain, and update customer-specific service records within company systems, SharePoint sites, and customer-maintained portals.\nEnsure service documentation, work orders, equipment records, and compliance-related documents are accurately uploaded and maintained.\nMonitor customer portals for new work requests, updates, required documentation, and service completion requirements\nCommunicate with Managers regarding potential return calls, customer concerns, recurring equipment issues, and service trends requiring management attention.\nSupport dispatch operations by assisting with technician scheduling, resource allocation, and customer communication as needed.\nAssist with the preparation and distribution of service reports, equipment histories, and customer-specific reports\nMaintain accurate customer account information. Set up and update new Customers, Locations, Vendors, and Subcontractors.\nMake a work-in-progress report on all projects that is reviewed weekly by management.\nCross-train and provide coverage for other office functions, including Dispatch, Administrative Support, Accounting support activities, and Project Administration as needed\nOther duties as needed.\nQualifications\nHigh School diploma or equivalent.\n1+ years’ work-related experience in an Operations and Service environment.\nHVAC/Facilities experience or Controls Automation is preferred.\nStrong customer service skills\nKnowledge of Microsoft Office\nUse of office equipment\nKnowledge of the Coins booking system is a plus.\n#Mesa #LI-Mesa #LI-HVACjobs #LI-Onsite\nEqual Opportunity Employer\nAs a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.Affirmative Action Policy\nPlease review our Affirmative Action Policy.\nNotice to Prospective Employees\nNotice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process - it is probably fraudulent.Geographic Disclosure\nCompensation Range: $25 - $28 per hour\nBenefits: We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.","description_format":"text","description_chars":3510,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Facilities Management","Construction","HVAC & Refrigeration"],"lifecycle":[{"event":"open","at":"2026-11-06T03:58:31Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":14,"reasons":["conf:2","velocity","win:early","comp:junior,brand"],"computed_at":"2026-11-08T05:47:12Z"},"pay":{"stated_usd_annual":56000,"is_top_pay":true},"html_url":"https://alion.io/job/emcor-group-service-support-coordinator","json_url":"https://alion.io/job/emcor-group-service-support-coordinator.json","meta":{"generated_at":"2026-11-08T09:50:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"assistant_verified","counted_by":"address","units_charged":1,"used_today":3430,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8145},"rest":"https://alion.io/mcp/rest/get_company?id=8145"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Femcor-group-service-support-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Femcor-group-service-support-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Femcor-group-service-support-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/emcor-group-service-support-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Femcor-group-service-support-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3852073}},{"tool":"search_jobs","arguments":{"company":"emcorgroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3852073},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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