{"id":1648429,"url":"https://alion.io/job/emcorgroup-client-success-specialist","title":"Client Success Specialist","company":{"id":8145,"name":"EMCOR Group","domain":"emcorgroup.com","url":"https://alion.io/company/emcorgroup","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":5,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":8,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Orlando, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":77000,"max_usd":165000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":717},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-02T00:07:48Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-21T05:12:40Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"About Us\nWe design, build, operate, and maintain commercial heating, ventilation and air conditioning systems that help clients acheive healthy, productive, and efficient working environments.\nJob Summary\nMSI is a full service HVACR contractor offering an array of energy efficient air-conditioning services from concept to completion, maintenance to repair and everything in between. With more than 45 years of service under our belt, MSI continues to be recognized for our visionary leadership and superior craftsmanship in the design and installation of energy-efficient cooling systems.\nMSI seeks talented performers and offers a challenging and rewarding work environment that emphasizes teamwork, results, and most importantly honesty and integrity. We value our employees and are committed to attracting highly skilled, talented individuals to join our strong, family-oriented workforce and to help us build on our success.\nWe are a Drug Free Workplace and an Equal Opportunity Employer.\nJob Title: Client Success Specialist\nDepartment: Accounting\nFLSA Status: Salaried\nReports to: Sales Director\nCoordinates With: Vice President, General Managers, Accounting, Field Employees\nSalary: Commensurate with experience + Benefits\nJOB SUMMARY: MSI seeks a Client Success Specialist to be responsible for prospecting, identifying and pursuing new business opportunities for preventative maintenance contracts, educating clients on HVAC system benefits, and building lasting relationships that drive long-term value.\nEssential Duties & Responsibilities\nESSENTIAL FUNCTIONS\nThe essential functions include, but are not limited to, the following:\nClient Acquisition & Customer Growth\nActively prospect and acquire new clients by developing and executing targeted sales strategies.\nCultivate, build and maintain strong relationships with new clients to identify opportunities for service agreement expansion.\nLeverage our Dynamics CRM to track leads, opportunities, and client interactions, ensuring effective sales pipeline management.\nUtilize our Atlas prospecting tool to identify and qualify high-potential leads, maximizing sales efficiency.\nMeet new & potential service agreement customers as designed by the General Manager and Sales Director, fostering strong relationships and identifying opportunities for new contracted sales.\nProactively engage with new clients to ensure customer understands MSI’s capabilities.\nNegotiate and close service agreements, ensuring favorable terms and pricing.\nCollaborate with internal teams (e.g., project management, accounting, Commercial Sales Advisor) to ensure seamless client onboarding and service delivery.\nTrack and analyze sales data to identify trends, optimize sales strategies, and measure performance against targets.Industry Engagement\nActively participate in industry organizations like BOMA and ASHRAE to establish professional networks and stay updated on industry best practices.\nLeverage industry connections to generate leads and build brand awareness.\nFinancial Analysis & Reporting\nAnalyze client account activity to identify opportunities for new contracted sales.\nPrepare financial reports and projections to support sales forecasting and decision-making.\nBusiness Development & Marketing\nDevelop and implement marketing initiatives to generate leads and build brand awareness.\nRepresent the company at industry events and networking opportunities to expand the contracted client base.\nStay abreast of market trends and competitor activities to identify new business opportunities.\nInternal Operations & Support\nEvaluate and improve internal processes related to client acquisition and service agreement management.\nQualifications\nQUALIFICATIONS\nEducation and Experience:\nMinimum of 5 years of proven sales experience, with a track record of exceeding targets.\nProven track record in sales, business development, or client relationship management, preferably in a service based industry.\nExperience with CRM and prospecting tools is highly desired.\nStrong financial acumen and analytical skills.\nExcellent communication and negotiation skills.\nHigh attention to detail and accuracy\nMust possess strong analytical skills\nExcellent organizational and time-management skills\nAbility to multi-task in a fast-paced work environment\nEthical and discreet\nSAFETY RESPONSIBILITIES\nEach employee has a responsibility for their own safety, the safety of their co-workers, and the community in which they are operating.\nIn the performance of duties and responsibilities, you are expected to observe all safety, health, and loss prevention rules, practices, and procedures, as well as specific instructions related to the safe and efficient performance of your work.\nAn effective and viable safety, health, and loss prevention program will be attained only when all employees are safety conscious and keenly aware, both mentally and physically, of the potential hazards of your environment.\nWe offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success.\nEqual Opportunity Employer/Veterans/Disabled\nNotice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine.\nEMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process - it is probably fraudulent. \nEqual Opportunity Employer\nAs a leading provider of mechanicaland electrical construction, facilities services, and energy infrastructure,we offer employess a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and sucess. Equal Oppurtunity Employer/Veterans/Disabled.Affirmative Action Policy\nPlease review our Affirmative Action Policy.\nNotice to Prospective Employees\nNotice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. 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