{"id":1649077,"url":"https://alion.io/job/emcorgroup-customer-service-representative-2","title":"Customer Service Representative","company":{"id":8145,"name":"EMCOR Group","domain":"emcorgroup.com","url":"https://alion.io/company/emcorgroup","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Raleigh, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-02T00:09:26Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-05T03:01:27Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"About Us\nWe are a full-service mechanical contractor providing customers in the commercial, residential, and industrial sectors with innovative, energy-efficient heating and air conditioning services, automation and controls, industrial piping, new construction design and installation, and maintenance and replacement services.\nJob Summary\nA Customer Service Representative will act as a liaison, provide product/services information and resolve emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.\nEssential Duties & Responsibilities\nPrimary Duties and Responsibilities:\nManage large amounts of incoming calls. \nIdentify and assess customers’ needs to achieve satisfaction. \nBuild sustainable relationships and trust with customer accounts through open and interactive communication. \nProvide accurate, valid and complete information by using the right methods/tools. \nHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. \nKeep records of customer interactions, process customer accounts and file documents. \nFollow communication procedures, guidelines and policies. \nQualifications\nQualifications:\nProven customer support experience or experience as a client service representative. \nStrong phone contact handling skills and active listening. \nProficiency in MS Office (MS Excel and MS PowerPoint, in particular). \nCustomer orientation and ability to adapt/respond to different types of characters. \nExcellent communication and presentation skills. \nAbility to multi-task, prioritize, and manage time effectively. \nHigh school diploma or higher. \nPhysical Demands\nPhysical Requirements:\nRegularly spend long hours sitting and using office equipment and computers. \nRegularly use hands and fingers to handle, control or feel objects tools or controls. \nRegularly repeat the same movements when entering data. \nRegularly speak clearly so listeners can understand. \nEqual Opportunity Employer\nAs a leading provider of mechanicaland electrical construction, facilities services, and energy infrastructure,we offer employess a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and sucess. Equal Oppurtunity Employer/Veterans/Disabled.Affirmative Action Policy\nPlease review our Affirmative Action Policy.\nNotice to Prospective Employees\nNotice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process - it is probably fraudulent.","description_format":"text","description_chars":3058,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing","Real Estate","Facilities Management"],"lifecycle":[{"event":"open","at":"2026-10-02T00:09:26Z"}],"visa":[],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":1,"age_days":2,"expected_fill_days":21,"reasons":["conf:1","wave","velocity","win:early","comp:brand"],"computed_at":"2026-10-04T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/emcorgroup-customer-service-representative-2","json_url":"https://alion.io/job/emcorgroup-customer-service-representative-2.json","meta":{"generated_at":"2026-10-05T03:39:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4959,"day_limit":5000,"remaining_today":41,"minute_limit":60,"resets_at":"2026-10-06T00:00:00Z"}}}