{"id":1648543,"url":"https://alion.io/job/emcorgroup-customer-service-representative","title":"Customer Service Representative","company":{"id":8145,"name":"EMCOR Group","domain":"emcorgroup.com","url":"https://alion.io/company/emcorgroup","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Las Vegas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-02T00:07:48Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-09T22:41:19Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"About Us\nWe are a full-service HVAC, building automation, chiller, and retrofit contractor with a reputation for combining high-quality consulting services with customized energy solutions. Our integrated, single-source solutions include turnkey in-house capabilities with design assistance, as well as engineering applications and automated control systems.\nJob Summary\nThe Customer Service Representative will follow up on existing accounts attend On-Site Kick-Offs and assist with contract renewals. This position is responsible for strengthening customer relationships by ensuring customers feel valued, heard, and supported. Success will be measured by improved customer retention, increased customer awareness of Mesa’s service offerings, and additional service opportunities generated through proactive communication and account support, which will be accomplished by evaluating our performance in communication, documentation, thoroughness, site surveys, technician performance, timeliness, and sense of value.\nEssential Duties & Responsibilities\nGain insight into our service performance\nDocument, with accuracy, customer responses and your impressions from these visits\nPerform site surveys and other types of checks to ensure our quality\nPresent current service offerings and enhanced PM services when given the chance\nReport all findings, customer opinions, pictures, and results to company leadership\nMonitor all maintenance data to proactively respond to situations before the customer calls us\nBe a positive influence in representing EMCOR/Mesa Energy Systems to our contract customers and as a fellow member of the contracts team.\nPerform other duties as assigned.\nQualifications\nBachelor’s Degree or equivalent experience.\nMS Word, Excel, Outlook, and PowerPoint skills\nPrior exposure to HVAC and mechanical equipment is beneficial\nMust have strong verbal and listening communication skills and excellent telephone etiquette as well as professional friendly demeanor.\nThe ability to solve problems and act with appropriate urgency\nMust have a valid driver’s license.\n#Mesa #LI-Mesa #LI-HVACjobs #LI-Onsite\nEqual Opportunity Employer\nAs a leading provider of mechanicaland electrical construction, facilities services, and energy infrastructure,we offer employess a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and sucess. Equal Oppurtunity Employer/Veterans/Disabled.Affirmative Action Policy\nPlease review our Affirmative Action Policy.\nNotice to Prospective Employees\nNotice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process - it is probably fraudulent.Geographic Disclosure\nBenefits: We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.","description_format":"text","description_chars":3381,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing","Real Estate","Facilities Management"],"lifecycle":[{"event":"open","at":"2026-10-02T00:07:48Z"}],"visa":[],"liveness":{"score":29,"band":"fade","label":"Fading","p_open":1,"p_active":0.519,"p_room":0.55,"age_days":7,"expected_fill_days":5,"reasons":["conf:3","wave","velocity","win:tail","comp:brand"],"computed_at":"2026-10-09T06:01:00Z"},"pay":null,"html_url":"https://alion.io/job/emcorgroup-customer-service-representative","json_url":"https://alion.io/job/emcorgroup-customer-service-representative.json","meta":{"generated_at":"2026-10-10T01:00:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1653,"day_limit":5000,"remaining_today":3347,"minute_limit":60,"resets_at":"2026-10-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8145},"rest":"https://alion.io/mcp/rest/get_company?id=8145"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Femcorgroup-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Femcorgroup-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Femcorgroup-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/emcorgroup-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Femcorgroup-customer-service-representative"}]}