{"id":1649097,"url":"https://alion.io/job/emcorgroup-hvac-customer-service-representative","title":"HVAC Customer Service Representative","company":{"id":8145,"name":"EMCOR Group","domain":"emcorgroup.com","url":"https://alion.io/company/emcorgroup","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":8,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":10,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dania Beach, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":63000,"max_usd":113000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4038},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-10-02T00:09:26Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-24T05:54:47Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"About Us\nAs a $100M+ full-service commercial air conditioning company, Hill York provides design build solutions, new construction, system maintenance, service, repairs, energy solutions and installation for a wide range of heating, cooling and ventilation systems. Since designing and installing the first air conditioning systems in Miami Beach hotels after World War II, Hill York has played a key role in leading Florida facilities such as condos, offices and university buildings to new plateaus of indoor comfort and energy efficiency. We are a growing company with four locations in the State of Florida.\nHill York seeks talented performers and offers a challenging and rewarding work environment that emphasizes teamwork, results, and most importantly honesty and integrity. We value our employees and are committed to attracting highly skilled, talented individuals to join our strong, family-oriented workforce and to help us build on our success.\nJob Summary\nHill York seeks a Customer Service Representative to serve as the primary liaison between customers and service technicians to ensure timely coordination and exceptional service to meet customer needs and satisfaction. The ideal candidate thrives in a fast-paced environment, demonstrates sharp critical thinking, and excels at juggling multiple high-priority tasks - all while delivering world-class service. The Customer Service Representative position is an opportunity to thrive in a multidimensional role that encompasses not only customer service, but also working closely with technicians and fellow Customer Service Representatives. We're searching for individuals who aspire to grow within our company and department. In this role, you'll be the linchpin of our service department, collaborating closely with critical environments, maintenance, and area dispatchers. In addition to maintaining databases and providing excellent customer service, you’ll play a pivotal role in verifying invoice accuracy, coordinating with sales representatives, and supporting our technicians.\nEssential Duties & Responsibilities\nServe as the primary contact for customers, technicians, sales representatives, and service managers, maintaining strong professional relationships and delivering exceptional customer service by fostering open communication, collaboration, mutual respect, and trust. \nProvide responsive and personalized service to a diverse customer base, ensuring a high standard of care and professionalism. \nAccurately schedule and dispatch technicians for service calls, maintenance, and critical environments, ensuring they receive all necessary job information and documentation. \nProfessionally manage high call and email volume with a positive demeanor and provide follow-up for every customer visit. \nCultivate and maintain robust business relationships with current and potential customers, delivering top-notch customer service. \nApply critical thinking to assess customer needs, troubleshoot issues, resolve escalations professionally, and deliver effective solutions, collaborating with supervisors as needed. \nExercise discretion and independent judgment in planning, scheduling, coordinating resources, reviewing labor hours, and ensuring proper service ticket documentation. \nDemonstrate accountability, take ownership of outcomes, and foster a positive and collaborative team environment. \nBe available for on-call duty for at least two weeks per month and holidays as needed. \nProactively identify operational gaps, workflow inefficiencies, and improvement opportunities, collaborating with leadership to enhance scheduling, communication, and customer experience. \nMeet or exceed departmental service-level goals, adapt to changing schedules and customer needs, and maintain smooth operational flow. \nCollaborate with fellow Customer Service Representatives, act as area dispatcher when needed, and maintain customer databases, forms, and cross-functional relationships. \nPartner with the billing department to ensure accurate invoicing and provide timely status updates to all relevant parties including management, sales, purchasing, and dispatch. \nDevelop and maintain Standard Operating Procedures (SOPs) and coordinate critical environments technicians' training and certification requirements. \nPrepare and update weekly spreadsheets for team meetings and perform other duties as required to meet business needs. \nQualifications\nAbility to work full-time in office during regular business hours to effectively collaborate with CSR, billing, and other cross functional teams.\nAbility to work a minimum of two holidays per year based on business needs\nAbility to work in a cooperative manner with co-workers, vendors, and clients.\nAbility to think critically and solve problems independently.\nComfortable working in a fast-paced team-oriented environment.\nPositive and team-oriented with a collaborative approach to problem-solving.\nExcellent communication, negotiation, and interpersonal skills .\nHigh school diploma or equivalent.\nMinimum of two years of relevant experience.\nStrong desire for continuous improvement.\nBasic Microsoft Excel skills (eg. Filter, sort, simple formulas)\nHVAC knowledge a plus\nEqual Opportunity Employer\nAs a leading provider of mechanicaland electrical construction, facilities services, and energy infrastructure,we offer employess a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and sucess. Equal Oppurtunity Employer/Veterans/Disabled.Affirmative Action Policy\nPlease review our Affirmative Action Policy.\nNotice to Prospective Employees\nNotice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. 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