{"id":1648963,"url":"https://alion.io/job/emcorgroup-it-service-desk-analyst","title":"IT Service Desk Analyst","company":{"id":8145,"name":"EMCOR Group","domain":"emcorgroup.com","url":"https://alion.io/company/emcorgroup","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":5,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":8,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tempe, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":92000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":475},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ServiceNow","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false},{"name":"Service Desk","optional":true}],"status":"live","first_seen_at":"2026-10-02T00:09:26Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-19T08:37:13Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"About Us\nFrom mechanical construction and site-based facility management services to energy efficiency and interior/exterior maintenance, EMCOR Building Services (EBS) companies have your site covered.Few organizations are structured to provide the depth of field experience and certified expertise offered by our companies, not to mention their best-in-class processes and continuous client collaboration.\nJob Summary\nThe Service Desk Analyst role will ensure proper computer and systems operations for the end user community. This includes the maintenance and administration of key systems, as well as monitoring ServiceNow tickets and resolving end user issues and service requests within established SLAs. Candidate must have the ability to work with minimal supervision; be self-motivated; handle multiple tasks simultaneously; and prioritize work at all stages. This is a hybrid position with 4 days per week on site.\n#LI-LP2\nEssential Duties & Responsibilities\nInstall, support, and maintain computer desktops, laptops, tablets, printers and/or related hardware and software, including imaging/deploying computers and peripherals for new hires. This also includes the deployment of mobile iOS.\nProvide 1st and 2nd level support for the end-user community including remote users, reinforcing SLAs to manage end-user expectations.\nAnalyze and resolve end user software and hardware issues and provide end user training where required.\nThoroughly record information into ServiceNow to ensure resolution in compliance with service level agreements and EMCOR IT SOP’s.\nManage IT assets, keep asset management systems up-to-date, and manage asset disposal pickups.\nProvide end user support for all field offices, traveling to the field offices when required.\nPerform backup administration, managing the nightly backups, and performing monthly restore tests. \nQualifications\nBachelor’s in computer science or equivalent work experience.\n\nMinimum 2-3 years of help desk experience required. \nExperience with ServiceNow preferred\nTechnical Qualifications and Skills:\nKnowledge and experience supporting Microsoft OS through Windows 11, including computer imaging and desktop/laptop hardware.\nExperience with Windows Autopilot\nExperience with MDM platforms (Intune Preferred)\nProficient with handling iOS devices (break/fix) and set up\nGood understanding of Microsoft O365 suite and tools.\nStrong documentation skills with both writing procedures and setup documentation\nBasic network troubleshooting skills (TCP/IP, DNS, DHCP).\nCandidate must have the ability to work with minimal supervision, be self-motivated, and able to multitask.\nCompetencies:\nDemonstrated results for solving customer problems and achieving high level of customer satisfaction.\nAbility to communicate effectively both written and oral with end-users and technical team and capability to write and revise standards and procedures.\nPossess exceptional customer service skills.\nStrong attention to detail and excellent problem-solving abilities.\nProactive in identifying problems and determining appropriate solutions.\nExcellent organizational and time-management skills\nAbility to work under pressure and multitask in a rapidly changing environment and clearly communicate expectations and priorities.\nAble to work without direct supervision.\nRequired Licenses and Certifications:\nCompTIA Network+\nSecurity+\nA+ preferred\nPhysical Demands\nOccasionally physically lift, move, and exert force of up to 50 pounds.\nOccasionally bend, kneel, crouch, crawl, and other related physical positions.\nWork Environment\nThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.\nReasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.\nEqual Opportunity Employer\nAs a leading provider of mechanicaland electrical construction, facilities services, and energy infrastructure,we offer employess a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and sucess. Equal Oppurtunity Employer/Veterans/Disabled.Affirmative Action Policy\nPlease review our Affirmative Action Policy.\nNotice to Prospective Employees\nNotice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. 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