{"id":1648512,"url":"https://alion.io/job/emcorgroup-service-inside-sales","title":"Service Inside Sales","company":{"id":8145,"name":"EMCOR Group","domain":"emcorgroup.com","url":"https://alion.io/company/emcorgroup","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":5,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":8,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Sales","role_family":"Sales","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Jose, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":30,"max":40,"currency":"USD","period":"hour","gross":null,"usd_annual":80000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-02T00:07:48Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-22T07:18:07Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"About Us\nWe offer complete, single-source facility solutions. Our offerings include commercial MEP solutions, sheet metal construction, preventive maintenance and service, building automation, energy management, and more.\nJob Summary\nAir Systems, Inc. is seeking a Service Inside Salesperson that supports the Service Department by preparing repair proposals, coordinating quote approvals, procuring parts and materials, and moving accepted quoted work through the service workflow. This role serves as a key link between customers, field personnel, vendors, purchasing, accounting, and dispatch to ensure quoted work is accurate, approved, scheduled, documented, and completed within customer expectations.\nEssential Duties & Responsibilities\nProposal & Quote Preparation\nPrepare and process customer proposals for HVAC service repairs, quoted work, and related service opportunities. \nReview technician notes, job documentation, photos, and scope information to develop accurate and complete repair quotes. \nCommunicate with field personnel to verify scope, labor needs, materials, equipment requirements, site conditions, and customer expectations. \nIdentify exclusions, customer-supplied materials, warranty considerations, lead times, or assumptions that must be clearly reflected in quote language. \nCustomer Follow-Up & Quote Tracking\nTrack open, pending, approved, declined, and completed proposals to maintain visibility of quoted work status. \nFollow up with customers on outstanding proposals and provide updates on pricing, lead times, recommended repairs, and next steps. \nMaintain professional quoted-work customer service through timely communication, accurate information, and clear documentation. \nEscalate urgent customer concerns, aging quotes, or approval delays to the Service Team Manager as needed. \nVendor, Parts & Material Coordination\nCommunicate with vendors, manufacturers, and suppliers to identify parts, obtain pricing, confirm availability, and validate lead times. \nCoordinate with Purchasing to order and track materials for accepted quoted work. \nMonitor material status and communicate delays or changes that may impact scheduling or customer expectations. \nWork with drivers, warehouse, technicians, and vendors to support timely receipt and delivery of materials. \nAccepted Quote Processing & Work Order Handoff\nProcess customer approvals and enter accepted proposals into the appropriate accounting, service, or work order systems. \nCoordinate with Dispatch to schedule approved quoted work based on technician availability, skillset, customer priority, and material readiness. \nEnsure dispatch has complete job information, approved scope, customer contacts, site requirements, materials status, and quoted labor assumptions before scheduling. \nMaintain accurate records of approvals, purchase information, quote revisions, and customer communication. \nReporting, Metrics & Operational Support\nRun and review weekly reports on outstanding, approved, and completed quotes to help ensure work progresses within customer expectations. \nMeet or exceed annual goals for quote volume, follow-up activity, accepted proposals, backlog management, and quoted-work completion support. \nUse customer, vendor, compliance, safety, backflow, and other operational portals as needed to support quoting, documentation, and service requirements. \nProvide backup phone support during overflow periods and assist the Service Team Manager with service-related initiatives, reporting, and administrative support. \nRole Requirements\nAbility to manage multiple priorities, deadlines, and quote follow-up activity in a fast-paced service environment. \nStrong attention to detail when reviewing scope, pricing, materials, customer approvals, and system entries. \nAbility to communicate effectively with customers, technicians, vendors, dispatch, purchasing, accounting, and management. \nProfessional judgment to recognize when quote language, scope gaps, customer-supplied materials, or field information require clarification before proceeding. \nFlexible, team-oriented approach with willingness to support phones, reporting, and general service department needs during peak periods. \nPerformance Expectations (Key Metrics)\nThe Dispatcher is expected to meet the following standards:\nProposal Accuracy: Quotes are complete, clear, and supported by verified scope, material, labor, and pricing information. \nFollow-Up Consistency: Outstanding proposals are reviewed and followed up on regularly to reduce delays and improve customer response. \nQuote Conversion Support: Accepted proposals are processed promptly and handed off with complete information for scheduling and execution. \nMaterial Readiness: Parts and materials for approved quoted work are ordered, tracked, and communicated timely to minimize schedule disruption. \nDocumentation Quality: Quote status, approvals, notes, customer communication, and system entries are accurate and current. \nCustomer Communication: Customers receive professional, proactive communication regarding proposals, approvals, material lead times, and next steps.\nTeam Coordination: Dispatch, technicians, purchasing, and management receive timely information needed to complete quoted work efficiently.\nQualifications\nHigh School Diploma or GED required. \nMinimum 5 years of HVAC service dispatch, inside sales, service coordination, technical support, or closely related service department experience. \nProficiency with Microsoft Office, including Excel and Word. \nExcellent oral and written communication skills. \nExcellent customer service skills with the ability to communicate clearly and professionally with customers and internal teams. \nStrong organization, follow-through, problem-solving ability, and attention to detail. \nComfortable learning software systems, service platforms, accounting systems, and customer/vendor/operational portals. \nPreferred Qualifications\nWorking knowledge of HVAC service workflows, repair quoting, parts identification, work orders, dispatching, and service documentation. \nFamiliarity with HVAC systems, common replacement parts, manufacturer/OEM resources, and vendor pricing processes. \nExperience using service management or dispatching software such as Corrigo or similar platforms. \nExperience supporting maintenance agreements, recurring service work, quoted repairs, or customer portal requirements. \nBenefits\nComprehensive health coverage (medical, dental, vision, prescription).\nTelehealth access and HSA/FSA options.\nEmployer-paid Life, Accident, and Disability Insurance: 1.5 times your salary.\nGenerous paid time off, with increases each year + 10 paid holidays.\nOn-site employee gym and EV plugs and/or bike commuter benefits.\nOpportunities for professional growth through educational assistance and career development programs.\nA flexible work environment and culture that prioritizes team collaboration, work-life balance, and personal well-being.\nWhy Air Systems?\nAt Air Systems, we believe in fostering an environment of growth, integrity, and respect. We take pride in being an employer that values safety, teamwork, and a commitment to excellence. Our Standards of Success reflect the values we uphold in every project:\nSafety First: We care about the safety and well-being of our employees, partners, and clients.\nTeamwork: We work together with respect, integrity, and a shared commitment to excellence.\nInnovation & Growth: We’re always looking for better ways to do things-and we encourage creativity and continuous improvement.\nCompetitive Salary\n$30 - $40 per hour based on experience.\nEqual Opportunity Employer\nAs a leading provider of mechanicaland electrical construction, facilities services, and energy infrastructure,we offer employess a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and sucess. Equal Oppurtunity Employer/Veterans/Disabled.Affirmative Action Policy\nPlease review our Affirmative Action Policy.\nNotice to Prospective Employees\nNotice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process - it is probably fraudulent.Geographic Disclosure\nBenefits: We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.\nAt Air Systems, we respect your privacy and protect your personal information. The data you provide during the application process will be used solely for recruitment purposes and kept confidential. 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