{"id":1649067,"url":"https://alion.io/job/emcorgroup-service-operations-coordinator","title":"Service Operations Coordinator","company":{"id":8145,"name":"EMCOR Group","domain":"emcorgroup.com","url":"https://alion.io/company/emcorgroup","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Jose, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":35,"max":39,"currency":"USD","period":"hour","gross":null,"usd_annual":78000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-02T00:09:26Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-06T00:05:24Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"About Us\nWe offer complete, single-source facility solutions. Our offerings include commercial MEP solutions, sheet metal construction, preventive maintenance and service, building automation, energy management, and more.\nJob Summary\nAir Systems, Inc. is seeking a Service Operations Coordinator that supports the Service Department through administration, coordination, reporting, customer portal management, and department initiatives. This role serves as a central resource for maintaining visibility of department activities, supporting customer onboarding, managing portal compliance requirements, assisting with service agreement administration, coordinating department events and communications, and providing administrative support to Service leadership. The Service Operations Coordinator works closely with Management, Operations, Sales, Dispatch, Billing, Customer Service, and Project Management teams to improve efficiency, accountability, communication, and customer support.\nEssential Duties & Responsibilities\nResponsibilities Include but are not limited to:\nManage and coordinate customer onboarding processes.\nMaintain oversight of customer, vendor, compliance and regulatory portals, including providing internal reporting and escalation of metrics. \nTrack and publish service department performance metrics and customer-required reporting. \nPrepare reports, presentations, and supporting materials for monthly sales meetings, quarterly business reviews, leadership meetings, and other department functions. \nProvide administrative backup and support for service agreement administration and renewal tracking processes. \nMonitor agreement renewal status and assist with follow-up on delayed or outstanding items in conjunction with the Agreements Specialist\nPre-Lien processing\nPrepare, edit, and format customer-facing and internal documents to ensure a professional and consistent appearance. \nCoordinate department functions, meetings, team-building activities, and special events, including facility coordination, food orders, setup logistics, and communication.\nCoordinate department merchandise ordering, inventory tracking, and distribution. \nMaintain department trackers, reports, databases, and shared documentation.\nAssist leadership teams with action item tracking and follow-up on department initiatives. \nSupport communication and coordination between Service Operations, Dispatch, Sales, Billing, Customer Service, and Project Management teams. \nProvide customer service support and assist with customer inquiries as assigned.\nBackup phone coverage and administrative support functions as required for ASI and Department\nAssist with special projects and continuous improvement initiatives (EMCOREdge).\nMaintain confidentiality of customer, employee, and company-sensitive information.\nQualifications\nHigh School Diploma required; Associates Degree preferred.\nMinimum 3 years administrative coordination, service support, customer service, dispatch, operations support, or related experience preferred.\nProficient with Microsoft Office Suite, including Outlook, Excel, Word, PowerPoint, and Teams.\nStrong written and verbal communication skills.\nExcellent organizational and time-management skills.\nAttention to detail a priority.\nAbility to manage multiple priorities and deadlines simultaneously.\nStrong customer service and interpersonal skills.\nAbility to work effectively with employees, customers, and vendors.\nAbility to identify problems and recommend practical solutions.\nProfessional demeanor and ability to maintain confidentiality.\nSelf-motivated with the ability to work independently and as part of a team.\nAble to work in a fast-paced environment.\nBenefits\nComprehensive health coverage (medical, dental, vision, prescription).\nTelehealth access and HSA/FSA options.\nEmployer-paid Life, Accident, and Disability Insurance: 1.5 times your salary.\nGenerous paid time off, with increases each year + 10 paid holidays.\nOn-site employee gym and EV plugs and/or bike commuter benefits.\nOpportunities for professional growth through educational assistance and career development programs.\nA flexible work environment and culture that prioritizes team collaboration, work-life balance, and personal well-being.\nWhy Air Systems?\nAt Air Systems, we believe in fostering an environment of growth, integrity, and respect. We take pride in being an employer that values safety, teamwork, and a commitment to excellence. Our Standards of Success reflect the values we uphold in every project:\nSafety First: We care about the safety and well-being of our employees, partners, and clients.\nTeamwork: We work together with respect, integrity, and a shared commitment to excellence.\nInnovation & Growth: We’re always looking for better ways to do things-and we encourage creativity and continuous improvement.\nCompetitive Salary\n$35 - $39 per hour based on experience.\nEqual Opportunity Employer\nAs a leading provider of mechanicaland electrical construction, facilities services, and energy infrastructure,we offer employess a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and sucess. Equal Oppurtunity Employer/Veterans/Disabled.Affirmative Action Policy\nPlease review our Affirmative Action Policy.\nNotice to Prospective Employees\nNotice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process - it is probably fraudulent.Geographic Disclosure\nBenefits: We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.\nAt Air Systems, we respect your privacy and protect your personal information. The data you provide during the application process will be used solely for recruitment purposes and kept confidential. 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