{"id":1649749,"url":"https://alion.io/job/emcorgroup-technology-support-analyst-ii","title":"Technology Support Analyst II","company":{"id":8145,"name":"EMCOR Group","domain":"emcorgroup.com","url":"https://alion.io/company/emcorgroup","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":58000,"max_usd":122000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":288},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-02T00:12:21Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-07T22:16:02Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"About Us\nJohn W. Danforth Company, one of the largest mechanical contractors in the Northeast, is growing! We believe our people are our greatest asset and invest in training, career development, employee engagement, and team support. We are committed to delivering industry-leading experiences for our customers across commercial and industrial HVAC, plumbing, refrigeration, advanced technology manufacturing, process piping, fabrication, mission-critical environments, and energy performance projects, backed by comprehensive service maintenance and repair.\nJob Summary\nAs a Technology Support Analyst II at John W. Danforth Company, you will assist with technical support activities, including troubleshooting IT issues, performing equipment installations and maintenance, and providing end-user assistance. You will play a hands-on role in supporting IT systems and ensuring the smooth operation of technology infrastructure.\nEssential Duties & Responsibilities\nProvide hands-on technical support by diagnosing and resolving hardware, software, and network issues, ensuring timely and effective solutions.\nSupport the setup, configuration, and maintenance of end-user devices, including desktops, laptops, mobile devices, and peripherals.\nManage service requests and incidents through the ticketing system, maintaining accurate records, clear communication, and prompt resolution.\nCollaborate with first-line support and escalate complex issues to the Technology Support Lead or specialized teams as needed.\nIdentify recurring issues and recommend proactive, long-term solutions to improve system performance and user experience.\nAssist in delivering end-user training and guidance to enhance productivity and reduce common technical issues.\nDevelop and maintain clear, user-friendly documentation for IT procedures, troubleshooting steps, and best practices.\nPartner with the Technology Support Lead and IT team to continuously improve service delivery and the overall support experience.\nQualifications\nMinimum of 2 years of experience in a technical support role, with hands-on experience troubleshooting hardware and software issues.\nHigh school diploma or equivalent required; associate’s degree or technical certification preferred.\nFamiliarity with Windows and macOS operating systems, Microsoft Office Suite, and common productivity tools.\nStrong customer service skills, with the ability to communicate effectively with users of varying technical backgrounds.\nFoundational understanding of networking concepts and protocols.\nDemonstrated ability to learn quickly and adapt to new technologies and processes.\nRelevant certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent are a plus.\nEqual Opportunity Employer\nAs a leading provider of mechanicaland electrical construction, facilities services, and energy infrastructure,we offer employess a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and sucess. Equal Oppurtunity Employer/Veterans/Disabled.Notice to Prospective Employees\nNotice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process - it is probably fraudulent.Geographic Disclosure\nCompensation Range: $55,000-$65,000\nOther Compensation: Bonus eligible\nBenefits: We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, and an employee assistance program.","description_format":"text","description_chars":3995,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing","Real Estate","Facilities Management"],"lifecycle":[{"event":"open","at":"2026-10-02T00:12:21Z"}],"visa":[],"liveness":{"score":34,"band":"fade","label":"Fading","p_open":1,"p_active":0.619,"p_room":0.55,"age_days":5,"expected_fill_days":4,"reasons":["conf:0","velocity","win:tail","comp:brand"],"computed_at":"2026-10-07T05:47:15Z"},"pay":null,"html_url":"https://alion.io/job/emcorgroup-technology-support-analyst-ii","json_url":"https://alion.io/job/emcorgroup-technology-support-analyst-ii.json","meta":{"generated_at":"2026-10-08T00:31:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":734,"day_limit":5000,"remaining_today":4266,"minute_limit":60,"resets_at":"2026-10-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8145},"rest":"https://alion.io/mcp/rest/get_company?id=8145"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Femcorgroup-technology-support-analyst-ii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Femcorgroup-technology-support-analyst-ii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Femcorgroup-technology-support-analyst-ii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/emcorgroup-technology-support-analyst-ii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Femcorgroup-technology-support-analyst-ii"}]}