{"id":2690349,"url":"https://alion.io/job/emd-group-associate-manager-medidata-edc","title":"Associate Manager Medidata EDC","company":{"id":1844673,"name":"EMD Group","domain":"emdgroup.com","url":"https://alion.io/company/emdgroup","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"A","score":91,"open_postings":7,"ghost_share":0,"stale_share":0.571,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Management","role_family":"Management","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":24000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GCP","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false}],"status":"live","first_seen_at":"2026-09-14T00:00:00Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-21T05:10:26Z","board_verified":true,"closed_at":null,"days_open":37,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":37},"description":"Work Your Magic with us!\nReady to explore, break barriers, and discover more? We know you’ve got big plans - so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That`s why we are always looking for curious minds that see themselves imagining the unimageable with us.\nWho you are:\nProvide Level 3 production support for Medidata clinical data management systems like Rave EDC, Coder+, Designer, Rave Safety Gateway, and TSDV, addressing complex configuration, functional, and data-related issues.\nImpact and Risk Assessment for Medidata Releases and Configuration Changes\nCarry out approved configuration tasks in accordance with defined procedures and change controls.\nOutage ManagementSupport and manage planned and unplanned outages, including communication, troubleshooting, and service restoration. \n\nRelease and Change ManagementManage all aspects of release and change activities, including planning, documentation updates, deployment, and postimplementation review. \n\nL3 Incident Management and TroubleshootingProvide Level3 support for complex incidents, perform advanced troubleshooting, and timely resolution. \n\nInterface Team CoordinationCollaborate with interface/integration teams to provide required technical details, troubleshooting assistance, and impact analysis. \n\nProblem ManagementConduct problem investigations, identify root causes, recommend corrective actions, and support prevention of recurring issues. \n\nAudit SupportProvide required evidence, documentation, and support during internal and external audits. \n\nQualification Documentation UpdatesUpdate and maintain operational phase qualification documents, including TS, TRA, CS, FRS, Admin Guides, and related artifacts. \n\n Review of Data Integrity, Backup, and Disaster Recovery (DR)Perform periodic reviews of data integrity controls, backup processes, and DR readiness for compliance and operational continuity. \n\nAct as the final escalation point for high-impact or recurring issues from L1/L2 support teams.\nPerform deep root cause analysis (RCA) and implement permanent fixes or preventive controls.\nSupport approved configuration changes and minor enhancements in line with change management processes.\nManage and resolve incidents, problems, and change requests within defined SLAs.\nCoordinate with internal IT teams, vendors, and platform providers for issue resolution and defect remediation.\nSupport production deployments across DEV, TEST, and PROD environments following validated procedures.\nPerform impact assessments for platform releases, patches, and hotfixes affecting live studies.\nEnsure all changes and configurations comply with FDA, ICH, GCP, and GxP requirements.\nSupport validation activities, audit readiness, inspection support, and periodic access reviews.\nEnsure data integrity, audit trail compliance, and adherence to security and blinding controls.\nCreate and maintain technical documentation, configuration notes, SOPs, work instructions, and knowledge base articles.\nProvide technical guidance and mentoring to L1/L2 support teams.\nContribute to continuous improvement initiatives to enhance system stability and support efficiency.\nBachelor’s degree in Life Sciences, Computer Science, Information Technology, or a related field.\n4 to 8 years of hands-on experience providing L3 support for Medidata clinical systems in production, specifically Medidata Rave EDC, Coder+, Designer, Rave Safety Gateway, and TSDV.\nStrong understanding of clinical trial data flows, regulated environments, and support models.\nProven experience in incident, problem, and change management.\nExcellent analytical, troubleshooting, and communication skills.\nYour Role :\nExperience working in AMS / Managed Services engagements for global pharmaceutical or biotech clients.\nExposure to clinical data integrations, reporting, and reconciliation.\nExperience supporting UAT defect triage, validation, and audit inspections.\nKnowledge of ITIL-based support processes.\nWhat we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!\nApply now and become a part of our diverse team!","description_format":"text","description_chars":4768,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Biotechnology","Prescription Drugs","Advanced Materials","Laboratory Equipment"],"lifecycle":[{"event":"open","at":"2026-10-16T08:46:12Z"}],"visa":[],"liveness":{"score":16,"band":"cold","label":"Long shot","p_open":1,"p_active":0.444,"p_room":0.36,"age_days":37,"expected_fill_days":21,"reasons":["conf:0","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/emd-group-associate-manager-medidata-edc","json_url":"https://alion.io/job/emd-group-associate-manager-medidata-edc.json","meta":{"generated_at":"2026-10-21T11:41:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16509,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1844673},"rest":"https://alion.io/mcp/rest/get_company?id=1844673"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Femd-group-associate-manager-medidata-edc"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Femd-group-associate-manager-medidata-edc"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Femd-group-associate-manager-medidata-edc"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/emd-group-associate-manager-medidata-edc\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Femd-group-associate-manager-medidata-edc"}]}