{"id":4080116,"url":"https://alion.io/job/emd-group-engineer-field-service","title":"Engineer Field Service","company":{"id":1844673,"name":"EMD Group","domain":"emdgroup.com","url":"https://alion.io/company/emdgroup","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"A","score":93,"open_postings":29,"ghost_share":0,"stale_share":0.276,"repost_share":0.034,"time_to_fill_p50_days":24,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Bedford, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":32,"max":49,"currency":"USD","period":"hour","gross":null,"usd_annual":98000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-11T16:54:50Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-12T05:46:42Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Work Your Magic with us! Start your next chapter and join MilliporeSigma.\nReady to explore, break barriers, and discover more? We know you’ve got big plans - so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.\nThis role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US.\nYour Role:\nAt MilliporeSigma, as a Field Service Engineer, you will be building customer rapport while providing top notch services to our customers. The position is based at our Bedford, MA location and when not in the field at customer sites, you will be in the Bedford, MA Repair Center working alongside the Repair Center staff completing the same duties in-house.\nProvide professional service on a timely basis including installations, preventative maintenance, repairs, and calibration following defined procedures and respecting customer on-site rules and regulations. Response time for service can range from 24 hours on-site to up to 4 weeks.\nService at customer sites of scientific instrumentation manufactured or represented by MilliporeSigma including BioMonitoring-Biocontrol instruments. Service may be expanded to include Immunoassay instruments and Laboratory Water Purification Systems.\nAccurate and detailed completion of Work Orders and related documentation.\nProvide customers with appropriate documentation of work completed, including but not limited to Service Reports and Instrument Calibration and Performance Reports.\nMaintain timely, courteous, effective, and professional communications between all customers, internal and external.\nMeet business expectations including response time, work order completion rates, and customer satisfaction survey results.\nMaintain tools and test equipment in proper working order and calibration. \nSubmission of expense reports every two weeks for travel.\nAssist with training other team members as needed.\nThis position includes travel up to 30-40% of the time, chiefly in the US with occasional travel to Canada and internationally. Travel is usually planned 3-4 weeks in advance but occasionally may be required on shorter notice. Sometimes local, but usually 1-3 days overnight travel in the United States or Canada. Some training may require travel to Europe for 5-6 days. This role may also include work or travel outside of normal business hours occasionally as business needs dictate.\nPhysical Attributes:\nMoving and/or lifting up to 60 lbs., with assistance \nStanding, bending, stooping, climbing, sitting, and kneeling\nUtilizing hand-eye coordination, manual dexterity\nWho You Are\nMinimum Qualifications:\nHigh School Diploma or GED\n2+ years of experience with the use of basic hand, power and electrical measuring tools\n2+ years of experience in instrument or machinery maintenance\n2+ years using standard computer applications (Microsoft Office suite)\n2+ years of experience working in a detail-oriented, collaborative business environment using basic IT skills (i.e. ability to use the computer for inter-equipment communications, uploading software from computer to the instruments, use of iPad and iPhone, etc.)\nValid US Passport or ability to obtain prior to employment\nValid US State Driver’s license\nPreferred Qualifications:\nAssociate or Bachelor’s degree in Engineering or equivalent instrumentation/electronics background and chemistry knowledge in the Life Science/Pharma/Food & Beverage safety fields \nAbility and willingness to learn to use the SAP, Oracle, Salesforce and ServiceMax business applications that are integral to the daily completion of assigned tasks\n1+ years Life Science/Pharma/Food & Beverage instrumentation experience\n1+ years field service experience and/or field technician experience\nEffective written and verbal communication skills\nAptitude and ability to handle difficult customers and situations\nPay Range for this position: $32.00 - $49.00/hour\nThe offer range represents the anticipated low and high end of the base pay compensation for this position. The actual compensation offered will be determined by factors such as location, level of experience, education, skills, and other job-related factors. Position may be eligible for sales or performance-based bonuses. Benefits offered by the Company include health insurance, paid time off (PTO), retirement contributions, and other perquisites. For more information click here.\nWhat we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!\nApply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!","description_format":"text","description_chars":5309,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Health insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Biotechnology","Prescription Drugs","Advanced Materials","Laboratory Equipment"],"lifecycle":[{"event":"open","at":"2026-11-11T16:54:50Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":24,"reasons":["conf:1","win:early","comp:junior,brand"],"computed_at":"2026-11-12T06:54:07Z"},"pay":{"stated_usd_annual":98000,"is_top_pay":true},"html_url":"https://alion.io/job/emd-group-engineer-field-service","json_url":"https://alion.io/job/emd-group-engineer-field-service.json","meta":{"generated_at":"2026-11-12T06:54:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13758,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1844673},"rest":"https://alion.io/mcp/rest/get_company?id=1844673"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Femd-group-engineer-field-service"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Femd-group-engineer-field-service"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Femd-group-engineer-field-service"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/emd-group-engineer-field-service\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Femd-group-engineer-field-service"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4080116}},{"tool":"search_jobs","arguments":{"company":"emdgroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4080116},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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