{"id":2066161,"url":"https://alion.io/job/emd-group-export-operations-manager","title":"Export Operations Manager","company":{"id":1844673,"name":"EMD Group","domain":"emdgroup.com","url":"https://alion.io/company/emdgroup","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"B","score":80,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":21,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Costa Rica"],"countries":["CR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":85000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":5330},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-08T04:06:48Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-12T09:40:31Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Work Your Magic with us!\nReady to explore, break barriers, and discover more? We know you’ve got big plans - so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.\nYour Role\nAt the heart of our global Life Science business, this role puts you in charge of a critical operation: leading the Americas Export Customer Service team that connects our science and technology portfolio with customers in markets where we operate without a local legal entity. \nYou will own the end-to-end order-to-invoice process across the Americas region, ensuring every customer interaction, from quotation through shipment to final invoice, is handled with precision, compliance, and care.\nYou will lead, coach, and develop a dedicated team, setting clear priorities and building a culture of accountability and continuous improvement. You will act as the escalation point for complex cross-border issues, drive performance through KPI monitoring, and partner closely with Sales, Supply Chain, Logistics, Regulatory, and Trade Compliance stakeholders. Ensuring full adherence to export controls, sanctions, embargo restrictions, and country-specific documentation requirements will be central to your mandate. You will also identify and lead process improvement and digitalization initiatives that raise the bar for how export customer service is delivered across the region.\nWho You Are\nYou bring at least 5 years of experience in Export Operations, or a related customer-facing environment, combined with demonstrated people management and leadership experience.\nYou have a strong command of end-to-end order management and Lead-to-Invoice processes, with hands-on experience in international logistics, export documentation, and complex cross-border shipments.\nYou have a solid understanding of export regulations and trade compliance, including sanctions, embargo restrictions, export licenses, import permits, and country-specific shipping documentation.\nYou are a confident people leader who coaches, motivates, and develops teams, drives performance management, and fosters a customer-focused, accountable team culture.\nYou are skilled at managing escalations, balancing competing priorities, and making sound, risk-aware decisions under pressure.\nYou bring strong stakeholder management skills and the ability to influence and collaborate effectively across functions and organizational levels.\nYou are comfortable working with ERP systems such as Oracle or SAP, CRM platforms, and reporting tools, and you thrive in complex, international, and evolving environments.\nYou communicate fluently in English, both in writing and verbally; proficiency in additional languages is an advantage.\nWhat we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!\nApply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!","description_format":"text","description_chars":3612,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Sea Freight","Prescription Drugs","Advanced Materials","Laboratory Equipment"],"lifecycle":[{"event":"open","at":"2026-10-08T04:06:48Z"}],"visa":[],"liveness":{"score":89,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.894,"p_room":1,"age_days":4,"expected_fill_days":21,"reasons":["conf:3","velocity","win:early","comp:brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/emd-group-export-operations-manager","json_url":"https://alion.io/job/emd-group-export-operations-manager.json","meta":{"generated_at":"2026-10-12T16:03:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25539,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1844673},"rest":"https://alion.io/mcp/rest/get_company?id=1844673"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Femd-group-export-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Femd-group-export-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Femd-group-export-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/emd-group-export-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Femd-group-export-operations-manager"}]}