{"id":3078036,"url":"https://alion.io/job/emd-group-field-service-engineer-biomonitoring","title":"Field Service Engineer - BioMonitoring","company":{"id":1844673,"name":"EMD Group","domain":"emdgroup.com","url":"https://alion.io/company/emdgroup","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"A","score":91,"open_postings":11,"ghost_share":0,"stale_share":0.364,"repost_share":0,"time_to_fill_p50_days":23,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":21000,"max_usd":37000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":313},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"GLP","optional":false},{"name":"GMP","optional":false},{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-22T11:14:14Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-11-01T14:54:58Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Work Your Magic with us!\nReady to explore, break barriers, and discover more? We know you’ve got big plans - so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.\nYour Role\nThe BioMonitoring Engineer is a field-based technical role within the BioMonitoring Division, responsible for the installation, qualification, preventive maintenance, repair, and ongoing technical support of BioMonitoring instruments at customer sites across Singapore. Operating at the intersection of technical excellence and customer service, the role plays a key part in driving service revenue, supporting sales growth, and ensuring customers in GMP pharmaceutical, biotech, and food & beverage environments receive best-in-class instrument performance and compliance support.\nWhat You Do\nInstallation, Qualification & Preventive Maintenance\nInstall, commission, validate, and qualify BioMonitoring instruments at customer sites in accordance with established protocols and GMP/GLP requirements.\nPerform Installation Qualification (IQ) and Operational Qualification (OQ) activities, ensuring all documentation meets regulatory and customer standards.\nExecute scheduled preventive maintenance and calibration services on installed instruments, maintaining full compliance with service SOPs.\nDiagnose, troubleshoot, and repair instrument faults in the field, restoring equipment to full operational status with minimal customer downtime.\nEnsure availability of the correct consumables, spare parts, and materials prior to each installation, maintenance visit, or validation activity.\nAdhere strictly to established standards, service protocols, and safety procedures across all field activities.\nReporting & Scheduling\nProduce timely, accurate, and complete field service reports for every customer visit, capturing work performed, parts used, and follow-up actions required.\nPlan and schedule service visits, preventive maintenance calls, and follow-up activities promptly and in alignment with customer needs and SLA commitments.\nRespond to customer service requests in a professional and timely manner, keeping customers informed of progress and expected resolution timelines.\nCustomer Support & Training\nDeliver hands-on technical support and instrument training to customers, end-users, and site personnel at customer facilities.\nAct as a trusted technical advisor, proactively identifying customer challenges and recommending appropriate solutions.\nAlign with team and organisational objectives to contribute to continuous improvement of the customer experience.\nAsset & Equipment Management\nMaintain, service, and ensure the security of all company assets assigned to the role, including laptops, mobile devices, sample stocks, and technical literature.\nMonitor, maintain, and manage calibrators and reference standards, ensuring all are in-date, traceable, and correctly documented.\nKeep a complete and accurate inventory of spare parts and consumables held in the field to support service operations.\nSales Support & Service Revenue\nActively promote and sell service contracts, IOQ services, and consumables to customers during field visits and follow-up interactions.\nTake personal accountability for achieving assigned service revenue and contract revenue targets.\nSupport the sales team by identifying and passing on leads, cross-sell opportunities, and instrument upgrade prospects identified during customer interactions.\nCRM & Installed Base Management\nMaintain and regularly update the Installed Base records for all BioMonitoring instruments under the assigned Singapore territory in SFDC (Salesforce).\nLog all service activities, customer interactions, and follow-up actions in the CRM system in a timely and accurate manner.\nRecord and update sales opportunities and leads in SFDC to support BioMonitoring business development and pipeline visibility.\nTeam & Partner Support\nCollaborate with and support the local team, including sales and application specialists, to deliver integrated customer solutions.\nProvide technical guidance, instrument training, and operational support to authorised dealers and third-party service providers as required.\nShare technical knowledge, field insights, and customer feedback with the wider service and product teams to support continuous improvement.\nMeetings, Events & Representation\nAttend internal team meetings, sales conferences, training courses, and departmental reviews as required.\nRepresent the BioMonitoring Division at trade exhibitions, customer seminars, and product demonstrations, supporting the sales and marketing team on-site.\nParticipate in product training and technical upskilling programmes to maintain current knowledge of the BioMonitoring portfolio.\nAdministration & Compliance\nComplete all business administration tasks accurately and on time, including personal expense reporting in line with company policies and guidelines.\nMaintain full compliance with Code of Conduct, health & safety requirements, and customer site access regulations.\nSupport internal and customer audits by providing accurate service records and documentation upon request.\nWho You Are\nBachelor's degree in Engineering, Biomedical Science, Microbiology, Life Sciences, or a related discipline.\nMinimum 2 years of experience in field service, instrument validation, or a related technical role within the GMP pharmaceutical, biotech, or life science instruments sector.\nPractical knowledge of instrument installation, IQ/OQ validation processes, and preventive maintenance within a regulated environment.\nFamiliarity with GMP/GLP regulatory requirements and quality standards applicable to pharmaceutical or food & beverage manufacturing.\nHands-on experience with BioMonitoring, environmental monitoring, microbiology testing, or quality control instruments would be added advantage\nExperience using CRM platforms, preferably Salesforce (SFDC), for service activity and opportunity management.\nExposure to service contract sales, consumable promotion, or commercial engagement with customers in a field role.\nKnowledge of ISO standards or pharmacopoeia requirements (USP / EP) relevant to BioMonitoring applications would be advantageous.\nProficiency in MS Office applications (Word, Excel, PowerPoint) with strong documentation and reporting skills.\nStrong verbal and written communication skills in English.\nWillingness to travel to customer sites across Singapore and, when required, support regional activities across Southeast Asia.\nWhat we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!\nApply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!","description_format":"text","description_chars":7410,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Prescription Drugs","Advanced Materials","Laboratory Equipment","Environmental Biotechnology"],"lifecycle":[{"event":"open","at":"2026-10-22T11:14:14Z"}],"visa":[],"liveness":{"score":77,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.856,"p_room":0.9,"age_days":9,"expected_fill_days":23,"reasons":["conf:1","velocity","win:mid","comp:junior,brand"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/emd-group-field-service-engineer-biomonitoring","json_url":"https://alion.io/job/emd-group-field-service-engineer-biomonitoring.json","meta":{"generated_at":"2026-11-01T17:39:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27053,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1844673},"rest":"https://alion.io/mcp/rest/get_company?id=1844673"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Femd-group-field-service-engineer-biomonitoring"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Femd-group-field-service-engineer-biomonitoring"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Femd-group-field-service-engineer-biomonitoring"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/emd-group-field-service-engineer-biomonitoring\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Femd-group-field-service-engineer-biomonitoring"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3078036}},{"tool":"search_jobs","arguments":{"company":"emdgroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3078036},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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