{"id":2690269,"url":"https://alion.io/job/emd-group-genesys-cloud-cx-engineer-all-genders-2","title":"Genesys Cloud CX Engineer (all genders)","company":{"id":1844673,"name":"EMD Group","domain":"emdgroup.com","url":"https://alion.io/company/emdgroup","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"A","score":93,"open_postings":21,"ghost_share":0,"stale_share":0.286,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bratislava, Slovakia"],"countries":["SK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":65000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":12},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Incident Management","optional":false},{"name":"NLP","optional":false},{"name":"ServiceNow","optional":false},{"name":"Terraform","optional":false}],"status":"live","first_seen_at":"2026-09-07T00:00:00Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-11-04T22:26:22Z","board_verified":true,"closed_at":null,"days_open":58,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":58},"description":"Work Your Magic with us!\nReady to explore, break barriers, and discover more? We know you’ve got big plans - so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.\nYour role: The Genesys Cloud CX Engineer is responsible for supporting, maintaining, and enhancing the Genesys Cloud CX platform following a recent deployment, while contributing to the broader contact center transformation across the company. The role combines technical engineering, solution design, platform support, integration, and continuous improvement to ensure scalable, secure, and effective omnichannel customer engagement capabilities.\nKey Accountabilities\nSupport and evolve the Genesys Cloud CX platform to meet operational and strategic business needs\nDesign, configure, and enhance omnichannel customer journeys across voice and digital channels\nBuild and maintain inbound and outbound call flows, IVR, queues, routing logic, and agent configurations \nConfigure and optimize routing strategies to improve customer experience and operational effectiveness\nSupport integrations between Genesys Cloud CX and enterprise platforms such as Salesforce and ServiceNow \nCollaborate with external support for production incident management, troubleshooting, root-cause analysis, and issue resolution\nContribute to platform architecture, technical standards, and engineering best practices\nSupport platform updates, testing, automation, and adoption of new capabilities including AI-driven features, chatbots, and analytics\nCollaborate with business stakeholders, Product Owners, Telecom Engineers, and Solution Architects to translate requirements into scalable technical solutions\nHelp establish internal capability, governance, and sustainable support models for the long-term development of the platform\nWho you are:\nMinimum 5 years of experience in contact center technology environments, including strong hands-on experience with Genesys Cloud CX\nStrong technical knowledge of Genesys Cloud CX platform configuration, administration, and support\nGood understanding of CCaaS architecture and enterprise contact center solution design\nExperience with queuing, routing, interaction models, and omnichannel communication flows\nExperience designing or supporting integrations using APIs, web services, and cloud integration patterns\nExperience in production support, incident management, and technical troubleshooting\nUnderstanding of security considerations and best practices in cloud-based customer engagement platforms\nProven ability to contribute to large-scale platform deployments, enhancements, or transformation initiatives\nStrong problem-solving skills and the ability to work effectively across technical and business teams\nAdditional skills we welcome:\nActive Genesys Cloud certification\nExperience with the Genesys Cloud Terraform provider or CX as Code approaches\nFamiliarity with AppFoundry applications and related ecosystem integrations\nExperience working in Agile product or engineering environments\nExposure to AI-driven automation, bots, NLP, or advanced customer engagement tooling\nSalary starts at 2.500 EUR and depends on the relevant experience.\nWhat we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!\nApply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!","description_format":"text","description_chars":4076,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Prescription Drugs","Advanced Materials","Laboratory Equipment"],"lifecycle":[{"event":"open","at":"2026-10-16T08:44:47Z"}],"visa":[],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":1,"p_active":0.636,"p_room":0.28,"age_days":58,"expected_fill_days":24,"reasons":["conf:1","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/emd-group-genesys-cloud-cx-engineer-all-genders-2","json_url":"https://alion.io/job/emd-group-genesys-cloud-cx-engineer-all-genders-2.json","meta":{"generated_at":"2026-11-04T23:27:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":559,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1844673},"rest":"https://alion.io/mcp/rest/get_company?id=1844673"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Femd-group-genesys-cloud-cx-engineer-all-genders-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Femd-group-genesys-cloud-cx-engineer-all-genders-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Femd-group-genesys-cloud-cx-engineer-all-genders-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/emd-group-genesys-cloud-cx-engineer-all-genders-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Femd-group-genesys-cloud-cx-engineer-all-genders-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2690269}},{"tool":"search_jobs","arguments":{"company":"emdgroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2690269},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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