{"id":3773660,"url":"https://alion.io/job/emd-group-it-solution-expert-patient-services-apac-1","title":"IT Solution Expert - Patient Services APAC 1","company":{"id":1844673,"name":"EMD Group","domain":"emdgroup.com","url":"https://alion.io/company/emdgroup","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"A","score":88,"open_postings":40,"ghost_share":0,"stale_share":0.45,"repost_share":0.025,"time_to_fill_p50_days":24,"computed_at":"2026-11-15T07:52:55Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"CI/CD","optional":false},{"name":"Copado","optional":false},{"name":"ETL/ELT","optional":false},{"name":"MuleSoft","optional":false},{"name":"Rest API","optional":false},{"name":"SOAP","optional":false},{"name":"Apex","optional":true},{"name":"Master Data Management","optional":true},{"name":"Scrum","optional":true}],"status":"live","first_seen_at":"2026-11-04T22:26:22Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-15T16:33:10Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Work Your Magic with us!\nReady to explore, break barriers, and discover more? We know you’ve got big plans - so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That`s why we are always looking for curious minds that see themselves imagining the unimageable with us.\nYour Role:\nImplement and integrate new technologies to support and expand Salesforce Service Cloud and connected third-party applications.\nLead end-to-end implementations of Salesforce Service Cloud and Marketing Cloud across multiple countries in APAC, ensuring regulatory and program compliance.\nProvide strategic guidance on PSP matters across multiple workstreams, including SDLC, development best practices, testing methodologies, governance, and project management.\nReview code developed by team members; provide mentorship and hands-on technical leadership to ensure code quality and maintainable solutions.\nDrive adoption of CI/CD pipelines and release management tools (e.g., Copado, Gearset); promote agile delivery frameworks to streamline releases.\nIdentify and deliver opportunities for business process optimization; lead projects to implement workflow improvements and efficiency gains.\nEngineer and manage multi-system integrations (REST APIs, MuleSoft, batch jobs) to ensure seamless data flows, enhanced user experience, and cost optimization while maintaining high-quality client outcomes.\nDesign adaptable, scalable Salesforce multi-cloud solutions (Service Cloud, Marketing Cloud, ERP, and external vendor systems) with robust data management and security considerations.\nBuild and nurture strong local, regional, and global partnerships across Business Technology teams to align priorities and ensure consistency.\nCollaborate with cross-functional development teams to implement best-practice solutions and accelerate digital transformation.\nLead regional and global partnerships to align enterprise-wide Salesforce processes with localized Marketing Cloud campaigns.\nFoster a culture of innovation, experimentation, risk-taking, and openness to new perspectives.\nDrive business process optimization initiatives (e.g., case routing automation, duplicate management, patient journey automation) with measurable efficiency improvements (target 30-40%).\nWho are you:\nBachelor's degree in Computer Science, Information Systems, or a related field; Master’s preferred.\n5+ years of hands-on Salesforce development experience; 3+ years in a senior/lead capacity.\nProven track record implementing Salesforce Service Cloud and Marketing Cloud, including multi-region deployments.\nStrong experience with Salesforce integration technologies (REST APIs, MuleSoft, SOAP, ETL processes) and data architecture.\nExpertise in CI/CD, release management, and DevOps practices; hands-on with Copado or Gearset.\nSolid understanding of SDLC, testing methodologies (unit, integration, end-to-end), and governance across multiple teams.\nExperience designing scalable, multi-cloud architectures integrating ERP systems and external vendors.\nFamiliarity with regulatory requirements in healthcare contexts (data privacy, security, compliance) across multiple regions.\nExcellent leadership, mentoring, and stakeholder management skills.\nStrong problem-solving and decision-making abilities; ability to balance strategic thinking with hands-on delivery.\nSalesforce certifications (e.g., Salesforce Certified Platform Developer I/II, Salesforce Administrator, Salesforce App Builder, CRM Tech Architect) are a plus.\nExperience with data migration, data quality, deduplication, and master data management.\nKnowledge of UX considerations and accessibility best practices in enterprise apps.\nExperience working in an agile environment (Scrum or SAFe)\nWhat we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!\nApply now and become a part of our diverse team!","description_format":"text","description_chars":4519,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Prescription Drugs","Advanced Materials","Laboratory Equipment"],"lifecycle":[{"event":"open","at":"2026-11-04T22:26:22Z"}],"visa":[],"liveness":{"score":81,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":0.9,"age_days":10,"expected_fill_days":24,"reasons":["conf:4","velocity","win:mid","comp:brand"],"computed_at":"2026-11-15T07:52:55Z"},"pay":null,"html_url":"https://alion.io/job/emd-group-it-solution-expert-patient-services-apac-1","json_url":"https://alion.io/job/emd-group-it-solution-expert-patient-services-apac-1.json","meta":{"generated_at":"2026-11-15T22:03:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17652,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1844673},"rest":"https://alion.io/mcp/rest/get_company?id=1844673"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Femd-group-it-solution-expert-patient-services-apac-1"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Femd-group-it-solution-expert-patient-services-apac-1"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Femd-group-it-solution-expert-patient-services-apac-1"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/emd-group-it-solution-expert-patient-services-apac-1\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Femd-group-it-solution-expert-patient-services-apac-1"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3773660}},{"tool":"search_jobs","arguments":{"company":"emdgroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3773660},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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