{"id":2438699,"url":"https://alion.io/job/emed-group-controller-bank","title":"Controller (Bank)","company":{"id":2530522,"name":"EMED Group","domain":"emedgroup.co.uk","url":"https://alion.io/company/emedgroup","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":{"grade":"B","score":77,"open_postings":12,"ghost_share":0,"stale_share":0.917,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bristol, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":13,"max":null,"currency":"GBP","period":"hour","gross":null,"usd_annual":34000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T11:32:08Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-15T06:46:49Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"We have a fantastic opportunity for a Controller/Planner to join our team based in Bristol.\nWe are looking for enthusiastic, care focused individuals, who are organised and have a passion for excellent customer service. A Controller is responsible for planning and controlling the daily movement of patient journeys (adults & children) to and from outpatient clinics, day care centres and routine hospital admissions on timed appointments.\nThe role involves efficiently managing Patient Transport Service (PTS) resources to meet the needs of booked patient journeys, as well as collaborating with hospital staff and departments to optimise vehicle and staff utilisation.\nThis is a bank position and our operational hours are between 07:00 and 20:00 (shifts will be between these hours)\nWhat benefits can you expect?\n£13.63 ph\n12.07% uplift on each hour worked to cover annual leave\nThe flexibility of a bank (0 hour) position - work when suits you to support the needs of the business\nCompany funded Enhanced DBS certificate\nFull training provided\nMain Duties\nCheck and plan daily and future bookings within the Cleric controlling system, ensuring resourcing is correct and all sub-contractor, taxi and volunteers are informed where applicable.\nThe main focus of the role will be the dispatch and management of the operational crews to ensure timely and efficient collection and delivery of patients between destinations and achieving contractual targets.\nTo receive in an accurate, effective and polite manner, requests for patient transport and queries regarding ambulance journeys, ensuring compliance with relevant service procedures and standing orders.\nUndertake general clerical duties including but not exclusive checking booking lists, data input, completing ad-hoc forms/invoices as necessary.\nMaintaining and enhancing the performance and quality of service offered to patients and customers.\nDeal promptly, professionally and efficiently with all telephone calls received taking appropriate action on own initiative where required. Liaison with other agencies such as GPs, Nursing Homes, Hospital Clinics and Wards.\nMaintain patient flow across all control areas through effective liaison with colleagues and hospital staff and prompt resolution of urgent problems and appropriate responses to unplanned events.\nSuccessful candidates will have\nPassion for patient care and delivering a highly effective service\nExcellent communication skills, both written and verbal, with proven ability to engage at all levels within an organisation\nStrong problem-solving skills\nMeticulous attention to detail\nExcellent organisational skills with proven ability to multi-task and prioritise as required\nAbility to stay calm under pressure and use initiative\nExperience of working in a highly regulated, complex business, with an understanding of healthcare logistics (desirable)\nAbout Us\nEMED Group is an established healthcare logistics provider that enables access to health and social care through our four specialist divisions. We are one of the largest health and care partners to the NHS with 4,000 colleagues across over 60 bases UK-wide.\nEMED Group is committed to pro-actively improving the wellbeing of our communities by providing access to vital health and social care services across the UK","description_format":"text","description_chars":3301,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics","Ambulance & Medical Transport"],"lifecycle":[{"event":"open","at":"2026-10-13T11:32:08Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":1,"expected_fill_days":26,"reasons":["conf:3","stale_co","win:early"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":34000,"is_top_pay":false},"html_url":"https://alion.io/job/emed-group-controller-bank","json_url":"https://alion.io/job/emed-group-controller-bank.json","meta":{"generated_at":"2026-10-15T07:44:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11620,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2530522},"rest":"https://alion.io/mcp/rest/get_company?id=2530522"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Femed-group-controller-bank"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Femed-group-controller-bank"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Femed-group-controller-bank"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/emed-group-controller-bank\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Femed-group-controller-bank"}]}