{"id":3086117,"url":"https://alion.io/job/emed-membership-support-advisor-1-year-ftc","title":"Membership Support Advisor - 1 year FTC","company":{"id":2073584,"name":"Emed","domain":"emed.com","url":"https://alion.io/company/emed-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Biotech","role_family":"Biotech","seniority":null,"employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":58000,"max_usd":125000,"period":"year","method":"role_country_seniority_unknown","sample_n":19},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-15T17:00:41Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-11-01T15:11:08Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"Our Clinical Operations Team has an exciting opportunity for a Membership Support Advisor. This role combines customer service excellence with essential operational support tasks in a fast-paced medical environment. You will manage a high volume of inbound and outbound calls while performing administrative duties that ensure the smooth operation of our clinical services.\nYou will work as part of a team dedicated to delivering a safe, effective, caring, and responsive service to over 100K NHS patients. \nWe’re looking for motivated individuals who align with GPaH’s mission and demonstrate an energetic work ethic, strong sense of ownership, and the ability to work collaboratively. As the voice of our company, you will provide outstanding customer service and administrative support while ensuring compliance with policies and regulatory requirements.\nPlease note: This is a 1 year fixed term contract. The role is office based with the potential of becoming hybid - We are based in Euston, London. The working hours will be 40hrs a week (8am-8pm), across Monday to Sunday. Weekends will be rotational.\nWHAT YOU’LL WORK ON\nCustomer Service:Confident in handling patient calls and queries daily.\nProvide exceptional service to patients and clinicians via phone and emails.\nBuild positive relationships by addressing needs, queries, and complaints promptly and professionally.\nEducate and guide patients on GPaH services and how to access appropriately.\nCover Front of House as requested\n\n Administrative Duties:Perform back-office tasks such as data entry, document processing, and scanning.\nManaging our NHS inbox, answering and directing queries appropriately. \nProcess inbound and outbound post, including franking.\nUpdate medical records and handle referrals, prescriptions, and MED3s (sick notes).\nRegister new NHS patients and process deductions.\nReferral Processing\nSummarize new patient records and code clinical correspondence per protocols.\nSupport as required on Rapid Admin requests.\n\nCollaboration and Improvement:Identify and report areas for service improvement.\nEscalate patient issues, complaints, and system failures in line with policies.\nWork with other teams to share information and provide solutions to patients.\nHelp create, maintain, and improve processes and SOPs to enhance service delivery.\n\nOperational Support:Provide direct support to patients and clinicians.\nDevelop SOPs and processes for rollout across the broader team.\nIdentify potential system failures and assist in resolving them.\nMeet individual KPIs to contribute to overall team efficiency.\n\nWHAT WE’RE LOOKING FOR\nExperience with NHS SystmOne clinical systems.\nBackground in healthcare/Gp practice\nExcellent communication skills (verbal and written).\nPassion for delivering outstanding customer service.\nStrong multitasking and prioritization abilities across various systems.\nQuick learner with logical problem-solving skills.\nResilient and able to work under pressure in a dynamic environment.\nProficient in PC-based technologies (e.g., NHS Mail, Microsoft Outlook, Word).\nPositive, collaborative team player who adapts to change.\nDesirable:\nKnowledge of medical terminology.\nExperience working shift patterns in customer support or call center environments.\nInterest in healthcare and technology.\nWHAT WE OFFER\nSalary: £28,808 pro rota \neMed flex-leave\n5% employer pension contribution\nLife Insurance 4x annual base salary\nHealth cash plan\nEmployee Assistance Program\nEnhanced Maternity, Paternity and Adoption pay.\nHealth & Wellbeing resources\nEye care voucher reimbursement (up to £20)\nUp to £80 towards noise cancelling headphones\nWe want to make sure our interview process is fully accessible to everyone. Please let us know if you require any reasonable adjustments or physical accommodations for your visit to our office.\nPlease note that offers of employment are subject to receipt of satisfactory references and a enhanced DBS check.\nWORKING AT EMED \nWhether you work in one of our amazing offices, clinics or part of our remote clinician workforce, eMed is highly collaborative and fun! You’ll have a chance to work in a fast-paced environment with experienced industry leaders. We have a learning environment where you can make an impact.\nWHO WE ARE\nAt eMed our people aren’t just part of a team, they’re part of something bigger. We’re a vibrant community of creative thinkers and doers, forging the way for a new generation of healthcare. We’re only as good as our people. So, finding the best people is everything to us. We serve millions, but we choose our people one at a time…\nDIVERSITY\nWe believe that difference inspires a better, healthier world. That’s why it’s at the heart of everything we do. From our people to our products, difference enriches every part of our business and creates a culture based on equality of opportunity, and in which all employees can progress their careers. We’re committed to creating an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, colour, religion, sex, pregnancy status, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, and any other characteristic protected by applicable law.","description_format":"text","description_chars":5307,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-22T13:41:16Z"}],"visa":[],"liveness":{"score":69,"band":"ok","label":"Likely open","p_open":1,"p_active":0.762,"p_room":0.9,"age_days":16,"expected_fill_days":24,"reasons":["conf:2","win:mid"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/emed-membership-support-advisor-1-year-ftc","json_url":"https://alion.io/job/emed-membership-support-advisor-1-year-ftc.json","meta":{"generated_at":"2026-11-01T15:12:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23331,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2073584},"rest":"https://alion.io/mcp/rest/get_company?id=2073584"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Femed-membership-support-advisor-1-year-ftc"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Femed-membership-support-advisor-1-year-ftc"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Femed-membership-support-advisor-1-year-ftc"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/emed-membership-support-advisor-1-year-ftc\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Femed-membership-support-advisor-1-year-ftc"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3086117}},{"tool":"search_jobs","arguments":{"company":"emed.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3086117},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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