Customer Quality Management Engineer
Responsible for managing quality and environmental compliance requests from customers in Japan
Support customers through product development, production launch, and high-volume manufacturing phases
Coordinate customer returns and communicate findings and results back to the customer
Support local Sales Engineers during customer visits to provide technical expertise
Manage APQP for new programs and coordinate PPAP approvals as required
Track Failure Analysis requests and provide regular status updates to customers
Organize, write, and present technical reports (including 8Ds) to both technical and non-technical audiences
Ensure compliance with customer requirements, including environmental, reliability, and product quality issues
Assist in customer surveys
Travel within Asia and the United States to support business operations
Interact and collaborate effectively with global personnel across diverse cultural backgrounds
Requirements/Qualifications:
Qualifications and Experience
Bachelor's Degree in Engineering, Physics, Electronic Engineering or a related technical field
Preferably with Familiarity with Semiconductor Device Physics, Assembly, SMT processing, or IATF 16949 standards
Proven experience in customer interaction
Competencies and Skills
Strong problem-solving, analytical thinking, and influencing skills
Professional verbal and written communication skills in both English and Japanese
Computer literate and proficient in Microsoft Office applications (including Word, Excel and PowerPoint)
Self-motivated, goal-oriented, and a dedicated team player
Company Info
Foreign semiconductor maker with a diverse product portfolio focusing on end customers in Space, Automotive, Data Center, Medical, Industrial and Consumer Electronic industry.
They offer a very stable work environment, internal training and promotion opportunities.
Convenient location in Minato Ku.
Working Hours
9-6pm
Job Requirements
Bachelors Degree in Science or Engineering preferred.
English Level
Business Conversation Level (TOEIC 735-860)
Japanese Level
Native Level
Chinese Level
None
Salary
JPY - Japanese Yen JPY 10000K - JPY 15000K
Other Salary Description
Social Insurance
Commuting/ Transportation Allowance
Employee Stock Purchase System
Education/ Training
Holidays
Five-Day Workweek
Summer Holidays
Winter Holidays
Paid Holidays
Congratulatory or Condolence Leave
Child-care Leave
Sick Leave
Job Contract Period
Full time
Nearest Station
Hamamatsucho / Shimbashi