{"id":1177789,"url":"https://alion.io/job/emergingtravel-junior-loyalty-support-specialist","title":"Junior Loyalty Support Specialist","company":{"id":447862,"name":"Emergingtravel","domain":"emergingtravel.com","url":"https://alion.io/company/emergingtravel-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":95,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":74,"computed_at":"2026-09-25T05:45:01Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["KE","NG"],"hiring_countries_total":2,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":90000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":708},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false},{"name":"Slack","optional":false}],"status":"closed","first_seen_at":"2026-09-24T12:11:45Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-25T14:34:02Z","board_verified":false,"closed_at":"2026-09-25T14:34:02Z","days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"We're looking for a Junior Loyalty Support Specialist to support and develop our loyalty program: working with promo codes and marketing campaigns, helping improve customer experiences, and partnering with marketing, support, and development teams. You'll combine communication, problem-solving, and basic technical skills to keep processes running smoothly and contribute to new loyalty features and initiatives.\nJob responsibilities\nHandle requests in the Slack channel related to promo code creation and other marketing campaigns.\nSupport first-line support colleagues with questions regarding the loyalty program and promo codes.\nParticipate in the development of the loyalty program: collect feedback, suggest improvements, and contribute to the implementation of new features.\nCommunicate with other teams (marketing, support, development).\nPrepare reports on the channel’s status and activities using spreadsheets.\nManage simple projects: clarify requirements and drive tasks to completion.\nPerform validation of self-registered partners in specific regions according to established procedures.\nAnswer partners’ questions in the email channel and perform follow-up calls about existing offers.\nRequirements\nAttention to detail and the ability to articulate thoughts clearly.\nReadiness to work with large volumes of information and meet deadlines.\nBasic spreadsheet skills (Google Sheets, Excel).\nStrong communication and teamwork skills.\nLanguage proficiency: Fluent in English; other languages are a plus.\nBenefits\nFlexible schedules and opportunity to work remotely;\nAmbitious and supportive team who love what they do, appreciate each other, and grow together;\nInternal programs for adaptation and training, development of soft skills, and leadership abilities;\nPartial compensation for participating in external training and conferences;\nCorporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world;\nCorporate prices on hotels and travel services;\nMyTime Day Off - an extra non-working day without loss of compensation.\nLearn more about our data protection practices in our Privacy Policy: https://emergingtravel.notion.site/recruitment-privacy-notice.","description_format":"text","description_chars":2213,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"Kenya","iso":"KE","kind":"country"},{"name":"Nigeria","iso":"NG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Travel & Tourism","Hotels & Resorts","Car Rental"],"lifecycle":[{"event":"open","at":"2026-09-24T12:11:45Z"},{"event":"close","at":"2026-09-25T14:34:02Z"}],"liveness":null,"pay":null,"html_url":"https://alion.io/job/emergingtravel-junior-loyalty-support-specialist","json_url":"https://alion.io/job/emergingtravel-junior-loyalty-support-specialist.json","meta":{"generated_at":"2026-09-26T01:52:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1865,"day_limit":5000,"remaining_today":3135,"minute_limit":60,"resets_at":"2026-09-27T00:00:00Z"}}}