{"id":2382865,"url":"https://alion.io/job/emerse-sales-engagement-coordinator","title":"Engagement Coordinator","company":{"id":674024,"name":"Emerse Sales","domain":"emersesales.com","url":"https://alion.io/company/emersesales","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"ET","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"explicit","locations":["Bogotá, Colombia"],"countries":["CO"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":24000,"max":null,"currency":"USD","period":"year","gross":null,"usd_annual":24000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Miro","optional":false}],"status":"live","first_seen_at":"2026-09-25T14:40:07Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-21T00:13:50Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"Engagement Coordinator\nReports to: Director of Coaching Excellence\nLocation: Fully remote, working US Eastern Time hours\nPay: $24,000 a year to start, rising with each year of service\nAbout this Role\nEngagement Coordinators are the EMERSE equivalent of paralegals in a law firm. They are the operational backbone of client delivery: engagements run smoothly, coaches are fully supported, and clients get a seamless experience. The role combines project management, client administration and sales support, and it builds deep knowledge of EMERSE's products and services.\nThis role suits someone who is highly organized, detail-oriented and always looking to improve how things work. Coordinators handle logistics and administration, and they also support clients directly: answering questions, running NPS surveys and keeping the CRM current. Over time, a Coordinator becomes a near-substitute for a coach on operational matters, which makes the role an indispensable part of how EMERSE delivers.\nAbout EMERSE\nEMERSE is a global sales transformation agency headquartered in Miami, USA, and London, UK. We help growth-oriented companies build diagnostic, scalable systems that make sales growth fast, predictable and profitable.\nWe specialize in sales diagnostics, playbooks, coaching, bootcamps, hiring systems and ongoing execution support. We help businesses codify and implement repeatable sales systems while developing their people into elite performers.\nOur purpose is simple and ambitious: to bring excellence to the profession of sales, change lives for the better, and free business owners from the frustrations of growing revenue. Our team shares a commitment to discipline, clarity and impact, and we are redefining what sales excellence means in practice.\nCulture and Values\nWe exist to bring excellence to the profession of sales. We help companies hit ambitious targets, grow profitably and improve lives. Our mission is to restore sales as a serious, service-led profession, rooted in integrity, clarity and impact.\nOur Values \nOur culture is built on five values that guide how we work, collaborate and grow:\nMake an Impact: Take action, own outcomes, and deliver meaningful results.\n\nThink Around Corners: Anticipate challenges, plan ahead, and act with agility.\n\nSpeak to Hearts & Minds: Communicate authentically, inspire action, and build trust.\n\nRaise the Bar: Be bold, set high standards, and continually strive for excellence.\n\nBe a Good Human: Act with integrity, keep your word, and do what's right.\n\nOur Beliefs \nSales, when done from a place of service, is a noble profession.\n\nWe have a duty to help clients buy, even if that means not from us.\n\nWe aim to be the obvious destination for growth-minded companies who share our values.\n\nThe Role\nThe Engagement Coordinator makes sure coaches and clients are fully supported through every engagement. You'll keep visibility over all the clients assigned to you, keep the CRM accurate, prepare contracts and sales decks, track renewals, client spend and NPS results, and make sure every client journey is documented and improved.\nYou'll be expected to know EMERSE's products and services as well as the coaches do, and to step in and answer client questions where appropriate. The role goes beyond administration into solving problems before they land, improving how we work, and freeing coaches to focus on high-value client delivery.\nWhat You'll Do\nKeep Membrain, our CRM, current with each client's journey, renewals, spend and NPS scores.\n\nCoordinate each client from onboarding through renewal as their trusted point of contact, and monitor client health.\n\nRun NPS surveys and track client satisfaction.\n\nTrack program results and produce reporting that drives decisions.\n\nPrepare and edit sales decks, proposals and contracts for the coaches.\n\nPrepare engagements with the coaches: Miro boards, playbooks, OMG evaluations and programs.\n\nCoordinate scheduling, logistics and communication with clients.\n\nOwn engagement administration: preparation, debriefs and content updates.\n\nWork with the coaches to keep dashboards and reporting up to date.\n\nBuild and organize client playbooks, and act as Playbook Champion internally.\n\nImprove systems, templates, processes and delivery tools to raise the standard.\n\nKnow EMERSE's products and services well enough to field client questions or step in for a coach when needed.\n\nHow Success Is Measured\nCRM accuracy at 100% for your clients: renewals, spend and NPS.\n\nNPS surveys run consistently and reported on time.\n\nSales decks and contracts delivered to coaches within agreed timelines.\n\nEngagements scheduled and delivered without errors or delays.\n\nPlaybooks and program content kept accurate and up to date.\n\nCoaches fully ready for every session, with materials in hand at least five days ahead.\n\nPositive feedback from coaches and clients on the quality of your support.\n\nRequirements\nWhat You Bring\nExperience in coordination, project management or professional services support.\n\nStrong organizational skills and the ability to run several engagements at once.\n\nExcellent written and spoken English.\n\nFluency with CRM systems, project trackers and content platforms.\n\nA proactive mindset: you anticipate needs and solve problems on your own.\n\nHigh standards of accuracy and attention to detail.\n\nTools You'll Use\nMembrain (CRM)\n\nMiro (engagement boards)\n\nTrainual (playbooks)\n\nOMG portal (evaluations)\n\nMicrosoft 365 and Google Workspace\n\nZoom and Teams\n\nRequirements\nPrior experience in a coordination, paralegal or project management role preferred.\n\nComfort working in a fast-paced, remote-first environment.\n\nAvailability to work US Eastern Time business hours.\n\nThe ability to work across several coaches and client teams and keep them aligned.\n\nWillingness to learn EMERSE's products and services to the same depth as the coaches.\n\nCommitment to EMERSE's culture and 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