{"id":3122132,"url":"https://alion.io/job/emerson-customer-care-manager-latam","title":"Customer Care Manager Latam","company":{"id":179425,"name":"Emerson","domain":"emerson.com","url":"https://alion.io/company/emerson","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":92,"open_postings":141,"ghost_share":0.007,"stale_share":0.482,"repost_share":0.035,"time_to_fill_p50_days":3,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San José, Costa Rica"],"countries":["CR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":73000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1380},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-21T18:01:20Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-25T00:34:02Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"As part of the Latin America Customer Care Leadership team, you will lead the day-to-day operations of Customer Care MRO and related support activities for one or more entities across Latin America. In this role, you will help drive customer satisfaction, operational excellence, and business growth by leading high-performing teams, enhancing customer experiences, and collaborating across Sales, Business Units, and Quote to Cash functions. Your contributions will support strategic initiatives that strengthen customer loyalty, improve processes, and achieve regional sales and booking objectives.\nIn This Role, Your Responsibilities Will Be:\nLead, coach, develop, and engage a high-performing Customer Care team, fostering a culture of collaboration, accountability, learning, and continuous improvement.\nSupport talent acquisition, onboarding, performance management, succession planning, and employee development initiatives.\nDrive customer satisfaction by overseeing pre-sales and post-sales activities, including quotations, order management, purchasing support, customer communication, and issue resolution.\nManage and resolve customer escalations while ensuring positive experiences for both internal and external customers.\nChampion continuous improvement initiatives that enhance quality, productivity, operational effectiveness, and the overall customer experience.\nMonitor, develop, and evaluate key performance indicators to measure team performance and business outcomes.\nCollaborate with regional leadership, Business Units, Sales teams, and Quote to Cash functions to achieve business objectives and deliver customer value.\nSupport the development and execution of strategies that strengthen customer loyalty and enable regional growth.\nParticipate in departmental budget planning and management activities.\nDevelop workforce and resource plans to support operational requirements, business continuity, and future growth.\nPartner with cross-functional teams to improve on-time delivery performance and operational efficiency.\nIdentify training opportunities and coordinate development programs that build team capabilities and leadership readiness.\nContribute to departmental and organizational strategic planning initiatives.\nSupport regional bookings and sales goals through effective customer care leadership and collaboration.\nPerform other responsibilities as assigned.\nWho You Are:\nYou create a climate where people work together to achieve shared goals and build partnerships across teams to accomplish objectives. You readily take on new challenges with a sense of urgency and enthusiasm, adapting effectively to changing priorities and business needs. You build strong customer relationships and consistently focus on delivering solutions that create value and positive experiences. You proactively learn through experience, seek feedback, and apply new knowledge to improve performance, strengthen teams, and drive business results.\nFor This Role, You Will Need:\nBachelor's degree in Business, Engineering, or a related field, or equivalent combination of education and relevant professional experience.\n8 years of experience in Customer Service.\n8 years of experience leading and developing teams within customer service, customer care, inside sales, commercial operations, or related environments.\nDemonstrated ability to lead people, manage priorities, and drive performance in a customer-focused organization.\nExperience collaborating with cross-functional stakeholders to achieve operational and business objectives.\nStrong communication skills with the ability to engage effectively with diverse audiences and organizational levels.\nAbility to analyze information, navigate complex situations, and make sound business decisions.\nExperience defining, tracking, and improving operational performance metrics.\nProfessional fluency in English and Spanish, both written and verbal.\nPreferred Qualifications That Set You Apart:\nExperience in a technical, industrial, manufacturing, engineering, automation, or related environment.\nExperience leading regional or multi-country customer care, customer service, or commercial support operations.\nKnowledge of continuous improvement methodologies and process optimization practices.\nExperience supporting Quote to Cash, order management, supply chain, or commercial operations processes.\nDemonstrated success implementing initiatives that improve customer experience, productivity, and operational performance.\nExperience contributing to strategic planning, organizational growth initiatives, and change management efforts.\nOur Culture & Commitment to You:\nAt Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.\nWe recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, vacation and holiday leave.","description_format":"text","description_chars":5525,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":8,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Flexible time off","Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Automation","Manufacturing & Industrial Software"],"lifecycle":[{"event":"open","at":"2026-10-23T01:03:47Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.841,"p_room":0.75,"age_days":2,"expected_fill_days":3,"reasons":["conf:4","velocity","win:late","comp:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/emerson-customer-care-manager-latam","json_url":"https://alion.io/job/emerson-customer-care-manager-latam.json","meta":{"generated_at":"2026-10-25T03:06:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4659,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":179425},"rest":"https://alion.io/mcp/rest/get_company?id=179425"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Femerson-customer-care-manager-latam"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Femerson-customer-care-manager-latam"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Femerson-customer-care-manager-latam"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/emerson-customer-care-manager-latam\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Femerson-customer-care-manager-latam"}]}