{"id":2909463,"url":"https://alion.io/job/emerson-customer-service-coordinator","title":"Customer Service Coordinator","company":{"id":179425,"name":"Emerson","domain":"emerson.com","url":"https://alion.io/company/emerson","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":92,"open_postings":141,"ghost_share":0.007,"stale_share":0.482,"repost_share":0.035,"time_to_fill_p50_days":3,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Busan, South Korea"],"countries":["KR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":27000,"max_usd":50000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":5190},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-10-20T05:18:49Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-24T01:02:52Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"In this Role, Your Responsibilities Will Be:\nManage overall customer service and order administration operations.\n\nEnter and manage customer orders using the Oracle enterprise resource planning system.\n\nProcess Marine and Industrial orders accurately and efficiently.\n\nMonitor and manage requested and confirmed delivery dates.\n\nReview and manage orders placed on hold.\n\nCreate and maintain customer records, item codes, and end-user information.\n\nVerify pricing against applicable price agreements.\n\nReview customer purchase orders to ensure that pricing and order details are accurate and aligned.\n\nCollaborate with cross-functional departments to address and resolve order-related matters.\n\nCommunicate order status and relevant updates clearly to customers and internal stakeholders.\n\nSupport booking and sales activities while maintaining a professional, customer-focused experience.\n\nWho You Are:\nYou hold yourself and others accountable to meet commitments. You build partnerships and work collaboratively with others to meet shared objectives. You develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences. You build strong customer relationships and deliver customer-centric solutions. You adapt your approach and demeanor in real time to meet the changing demands of different situations.\nFor This Role, You Will Need:\nEntry level candidates or candidates with 3 to 7 years of relevant work experience in customer service, order administration, sales support, or a comparable operational role.\n\nRequired experience using Oracle enterprise resource planning systems.\n\nAbility to communicate effectively in Korean or English.\n\nProficiency in Microsoft Excel.\n\nStrong communication and collaboration skills, with the ability to work effectively across cross-functional departments.\n\nStrong attention to detail and the ability to manage order information accurately.\n\nA customer-focused approach to identifying and resolving issues.\n\nPreferred Qualifications That Set You Apart:\nExperience in customer service or order administration within a global business environment.\n\nFluent in Korean.\n\nExperience processing Marine or Industrial customer orders.\n\nExperience reviewing customer purchase orders and price agreements.\n\nExperience maintaining customer, item code, or end-user information in an enterprise system.\n\nOur Culture and Commitment To You:\nAt Emerson, we value every employee’s contribution and foster a workplace built on respect, collaboration, and continuous growth. We welcome applicants with varied experiences and career paths. 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