{"id":3525284,"url":"https://alion.io/job/emerson-customer-service-representative-27","title":"Customer Service Representative","company":{"id":179425,"name":"Emerson","domain":"emerson.com","url":"https://alion.io/company/emerson","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":91,"open_postings":143,"ghost_share":0.007,"stale_share":0.503,"repost_share":0.042,"time_to_fill_p50_days":4,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Holon, Israel"],"countries":["IL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-30T11:26:19Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-01T00:51:51Z","board_verified":false,"closed_at":"2026-11-01T00:51:51Z","days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"In This Role, Your Responsibilities Will Be:\nServe as a key point of contact for customers and Sellers in Israel, maintaining professional and timely communication by phone and in writing.\nManage customer inquiries and requests, ensuring effective follow-up and positive customer experience.\nManage and maintain customer portals, ensuring information and transactions are handled accurately and on time.\nOwn the end-to-end customer order process from preparing and managing quotations through order entry, follow-up, delivery coordination, and completion.\nMonitor open quotations and orders, proactively identifying issues, delays, or missing information and driving them toward resolution.\nCollaborate closely with internal stakeholders such as Sales, Operations, Supply Chain, Logistics, Finance, and other relevant teams to meet customer requirements.\nCoordinate across functions to resolve customer-related issues and ensure commitments are communicated clearly.\nMaintain accurate customer and order information in relevant systems and follow established business processes.\nContribute to continuous improvement by identifying opportunities to simplify processes and improve the customer experience.\nWho You Are:\nYou are a dynamic, proactive professional with a strong sense of ownership and accountability.\nYou enjoy working in a multinational environment, collaborating with key stakeholders also remotely. \nYou are customer-focused and enjoy building effective relationships with both customers and internal stakeholders.\nYou take responsibility for issues from identification through resolution rather than simply passing them to another team.\nYou are comfortable managing multiple priorities in a fast-paced environment.\nYou communicate clearly and professionally, including when handling complex or time-sensitive customer situations.\nYou are collaborative and confident working across different functions and teams.\nYou have strong attention to detail while keeping sight of the overall customer experience.\nFor This Role, You Will Need:\nExcellent English and Hebrew communication skills, both written and spoken.\nStrong verbal and written communication skills with the confidence to interact directly with customers.\nExperience in customer service, order management, sales support, customer operations, or a similar customer-facing environment.\nGood organizational and prioritization skills, with the ability to manage several customer requests and orders simultaneously.\nStrong problem-solving skills and a proactive approach to following issues through to resolution.\nAbility to collaborate successfully with multiple internal stakeholders and work effectively in a cross-functional environment.\nPreferred Qualifications:\nUniversity degree. \nPrevious experience working in an international or multinational customer service environment.\nExperience with ERP/CRM systems.\nOur Culture & Commitment to You:\n\nAt Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. 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