{"id":573925,"url":"https://alion.io/job/emerson-customer-service-representative","title":"Customer Service Representative","company":{"id":179425,"name":"Emerson","domain":"emerson.com","url":"https://alion.io/company/emerson","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":95,"open_postings":104,"ghost_share":0,"stale_share":0.404,"repost_share":0,"time_to_fill_p50_days":2,"computed_at":"2026-09-27T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Katowice, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":16500,"max_usd":38000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":708},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-09T00:00:00Z","employer_posted_date":"2026-09-09","last_verified_at":"2026-09-27T13:16:10Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"If you are a Customer Service Representative professional looking for an opportunity to grow your career, Emerson has an exciting opportunity for you in Katowice, Poland. As part of our European Customer Service team, you will support customers and business partners across North-Eastern Europe, primarily Poland, Slovakia, and the Czech Republic. In this role, you will serve as a key point of contact for both external customers and internal stakeholders, ensuring excellent service, accurate order management, and effective communication while contributing to continuous process improvement.\nIn This Role, Your Responsibilities Will Be:\nServe as the primary point of contact for customers across Poland, Slovakia, and the Czech Republic, providing timely and professional support via phone and email\nProcess customer orders, order modifications, and EDI transactions accurately and efficiently\nManage customer inquiries, complaints, and returns, ensuring effective resolution and a positive customer experience\nCoordinate order fulfillment activities and proactively track delivery schedules in collaboration with planning and operations teams\nPrepare and distribute order confirmations, delivery information, and other customer documentation\nProvide basic technical support and product-related information, collaborating with internal experts when needed\nSupport customer service activities for Klauke and RIDGID product lines, including hotline coverage and order management \nPartner closely with sales teams, customers, and internal departments to ensure clear communication and seamless order follow-up\nContribute to continuous improvement initiatives by identifying opportunities to optimize customer service processes and workflows\nProvide administrative support, translation assistance, and backup coverage for regional customer service activities as required. \nWho You Are:\nYou readily action new challenges, without unnecessary planning. You separate and combine activities into efficient workflows. You persist in accomplishing objectives despite obstacles and setbacks.\nFor This Role, You Will Need:\nExperience in a customer-facing, commercial, or customer service environment, ideally within an international setting\nA minimum of 2 years of relevant customer service or commercial support experience\nA customer-focused approach and commitment to delivering excellent service\nStrong written and verbal communication skills in Polish and English\nAbility to manage multiple priorities while maintaining accuracy and attention to detail\nStrong organizational and problem-solving skills\nExperience working collaboratively across teams and with diverse stakeholders \nConfidence using standard business applications and digital tools\nAbility to work independently while contributing positively to a team environment\nInterest in learning about technical products and customer solutions. \nPreferred Qualifications That Set You Apart:\nConversational German language skills\nExperience working with ERP and/or CRM systems \nExposure to technical products, industrial environments, or manufacturing organizations\nExperience supporting customers across multiple countries or regions\nKnowledge of EDI order processing. \nOur Culture & Commitment to You:\nAt Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.","description_format":"text","description_chars":3850,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Polish","level":"All levels","optional":false},{"language":"German","level":"All levels","optional":true}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Automation","Manufacturing & Industrial Software"],"lifecycle":[{"event":"open","at":"2026-09-09T15:26:42Z"}],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.093,"p_room":0.35,"age_days":18,"expected_fill_days":2,"reasons":["conf:4","velocity","win:tail","comp:junior,brand"],"computed_at":"2026-09-27T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/emerson-customer-service-representative","json_url":"https://alion.io/job/emerson-customer-service-representative.json","meta":{"generated_at":"2026-09-28T02:51:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1689,"day_limit":5000,"remaining_today":3311,"minute_limit":60,"resets_at":"2026-09-29T00:00:00Z"}}}