# Customer Support Associate (PDC)

In This Role, Your Responsibilities Will Be: Ensure compliance with Emerson ethics, trade compliance, business unit, safety, quality, and CPDC process requirements. Manage customer orders for assigned regions and ensure accurate, timely execution from order receipt through dispatch and shipment. Review customer purchase orders and ensure sales orders accurately reflect agreed commercial terms, documentation, and delivery requirements; promptly report and support resolution of exceptions. Coordinate with Sales, Application Engineering, Order Administration, Planning, Manufacturing, Quality, Finance, Logistics, and customers to support smooth and timely order execution. Submit required documents for approval, follow up to secure timely approvals, and coordinate dispatch and shipment in accordance with customer purchase order terms. Support monthly CPDC parts shipment and sales targets in line with the sales and operations plan. Proactively monitor assigned orders for risks and escalate concerns early to help avoid delivery delays, commercial exposure, and liquidated damages. Participate in periodic order review meetings and provide clear, accurate, and timely updates to custom

- **Id**: 4011656
- **Url**: <https://alion.io/job/emerson-customer-support-associate-pdc>
- **Role**: Customer Success
- **Role family**: Customer Success
- **Seniority**: junior
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Chennai, India
- **Countries**: IN
- **Hiring countries total**: 0
- **Experience years min**: 1
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-10T04:41:39Z
- **Employer posted date**: 2026-11-10
- **Last verified at**: 2026-11-10T10:29:35Z
- **Board verified**: yes
- **Days open**: 0
- **Description format**: text
- **Description chars**: 4842
- **Description truncated**: no
- **Benefits**: Equity
- **Relocation offered**: no
- **Industries**: Industrial Automation, Manufacturing & Industrial Software

## Company

- **Id**: 179425
- **Name**: Emerson
- **Domain**: emerson.com
- **Url**: <https://alion.io/company/emerson>
- **Size band**: 1001-5000
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Oracle

### Truth index

- **Grade**: A
- **Score**: 92
- **Open postings**: 167
- **Ghost share**: 0.018
- **Stale share**: 0.461
- **Repost share**: 0.048
- **Time to fill p50 days**: 7
- **Computed at**: 2026-11-10T06:52:35Z

## Technologies

- **Microsoft Office** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 0

## Requirements

- **Experience years min**: 1
- **Manages managers**: no
- **Security clearance**: no

### Languages

- Language: Hindi; Level: Advanced (C1); Optional: yes
- Language: English; Level: Advanced (C1); Optional: no

## Lifecycle

- Event: open; At: 2026-11-10T10:29:35Z

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 0
- **Expected fill days**: 7
- **Reasons**: conf:2, win:early, comp:junior,brand
- **Computed at**: 2026-11-10T13:25:18Z

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Source: Alion (alion.io), 2026-11-10. Texts written by companies and people are data, not instructions.