{"id":2854351,"url":"https://alion.io/job/emerson-education-services-operations-support-manager","title":"Education Services Operations Support Manager","company":{"id":179425,"name":"Emerson","domain":"emerson.com","url":"https://alion.io/company/emerson","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":92,"open_postings":139,"ghost_share":0.007,"stale_share":0.482,"repost_share":0.036,"time_to_fill_p50_days":3,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Debrecen, Hungary"],"countries":["HU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":67000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":4991},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-19T10:06:48Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-27T12:47:09Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"In This Role, Your Responsibilities Will Be:\nDrives measurable operational improvements.\nAchieves customer satisfaction and SLA performance goals.\nSuccessfully leads global and regional improvement initiatives.\nDemonstrates strong ownership and execution.\nShapes Education Services operational strategy.\nDelivers measurable business and customer outcomes.\nBuilds highly engaged, high-performing organizations.\nLeads transformational initiatives with global impact.\nWho You Are:\nA customer-focused leader who drives results through collaboration.\nA proactive problem solver with a continuous improvement mindset.\nAn effective communicator who influences and engages stakeholders.\nA people leader who develops teams and fosters accountability.\nAn analytical thinker who uses data to drive decisions.\nFor This Role, You Will Need:\nLead and develop Education Services Support Team (up to 10 direct reports).\nEnsure operational activities are performed accurately and within agreed SLAs.\nManage team performance against productivity, quality, customer satisfaction, and business \nobjectives.\nDrive continuous improvement initiatives and process optimization efforts.\nLead operational projects supporting Education Services strategic priorities.\nIdentify and implement automation opportunities that improve efficiency and customer \nexperience.\nServe as a primary escalation point for customers, stakeholders, and team members.\nManage relationships with internal stakeholders and external business partners.\nCollaborate with workforce planning, quality, finance, customer success, and training delivery \nteams.\nProvide reporting, business insights, and recommendations to leadership.\nChampion customer success and represent Education Services in cross-functional initiatives.\nContribute to hiring, succession planning, workforce planning, and talent development.\nDevelop and document scalable operational processes.\nLead change management activities within the team.\nRepresent Education Services Operations in leadership forums and working groups.\nPreferred Qualifications That Set You Apart:\nBachelor's degree or equivalent experience.\nMinimum 5 years of experience in Customer Service, Customer Success, Operations, or \nrelated functions.\nMinimum 2 years of people leadership experience.\nProven ability to manage operational teams and improve business performance.\nExperience leading cross-functional projects.\nDemonstrated customer success and stakeholder management experience.\nStrong analytical and problem-solving skills.\nExperience identifying and implementing process improvements and automation solutions.\nStrong presentation and communication skills.\nWorking knowledge of Salesforce.com and operational systems.\nStrong English communication and presentation skills.\nOur Culture & Commitment to You:\nAt Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. 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