{"id":2975790,"url":"https://alion.io/job/emerson-engineer-senior-engineer-customer-support","title":"Engineer/ Senior Engineer – Customer Support","company":{"id":179425,"name":"Emerson","domain":"emerson.com","url":"https://alion.io/company/emerson","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":92,"open_postings":139,"ghost_share":0.007,"stale_share":0.482,"repost_share":0.036,"time_to_fill_p50_days":3,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kanchipuram, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8500,"max_usd":25000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":31},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-21T03:51:52Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-23T20:09:40Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"In this Role, Your Responsibilities Will Be:\nPreparing Quotations per customer’s / Sales request\n\nReview of customer PO; to align with Emerson’s terms & conditions, trade compliance policy\n\nPrepare order check list, order screening form (TSF), checkpoint screening as per guidelines.\nAssure orders are entered properly and accurately and in conformance with the customer need and factory capabilities other groups.\nTimely acknowledgement of delivery and proactive updates to customers on the status of their orders.\nReview incoming orders and expedite orders to meet customer requests and achieve Emerson service level goals.\nMonitor and update date management for sale order and backlog to meet customer requirement.\nPrepare Order Acknowledgment, delivery order and/or packing list for shipment.\nPrepare sale forecast and POR Sale report by period and monitor to meet target.\nSubmit weekly and monthly inquiry, booking, backlog and shipment report.\nAnswer customer phone calls professionally and consistently.\nActs as a liaison to ensure timely and efficient administration of orders.\nAssure that the impact of change orders is appropriately communicated and driven both internally and externally.\nAnalyze and calculate product costs based on Bill of Materials (BOM), routing, machine hours, labor, and overhead rates. Expedite documentation submission and prepares certificates of Conformance/Origins.\nMaintain and update standard costing models for existing and new products.\nSupport pricing decisions for RFQs, tenders, and bulk orders.\nWork with sales and marketing teams to align pricing with customer expectations and business goals.\nSupport cost audits and ensure compliance with internal controls and industry standards.\nWho You Are:\nAttention to detail, hard worker, proactive, Collaborative, willingness to interact.\nAbility to work under time pressure and multi-tasking.\nStrong analytical skills and ability to tackle problems.\nExcellent verbal and written communication skills in English.\nFor This Role, You Will Need:\nBachelor’s Degree in mechanical / Instrumentation / Electrical with minimum 1 year of experience in relevant field\n2 to 4 Years experience in customer service role.\nPreferred Qualifications that Set You Apart:\nGood knowledge and proven practice of Customer Contract Review and Terms & Conditions.\n\nOur Culture & Commitment to You\nAt Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.\nWe recognize the importance of employee well-being. We prioritize providing competitive benefits plans, a variety of medical insurance plans, an Employee Assistance Program, employee resource groups, recognition, and much more. 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