{"id":2842204,"url":"https://alion.io/job/emerson-ovation-support-engineer-2","title":"Ovation Support Engineer","company":{"id":179425,"name":"Emerson","domain":"emerson.com","url":"https://alion.io/company/emerson","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":93,"open_postings":166,"ghost_share":0.006,"stale_share":0.428,"repost_share":0.042,"time_to_fill_p50_days":3,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Noida, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Hyper-V","optional":false},{"name":"VMWare","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-10-19T06:19:02Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-22T15:13:18Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"In this Role, Your Responsibilities Will Be:\nHands-on experience with Hyper-V, VMware ESXi, and vCenter is a must.\n\nRegular deployment, configuration, and maintenance of Windows Server operating systems on VMware and Hyper-V platforms.\n\nInstallation and configuration of new server-grade hardware in the data center.\n\nHands-on experience with network infrastructure, including switches, routers, firewalls, and network troubleshooting, is a must.\n\nKnowledge of ring network topology and redundancy mechanisms will be an added advantage.\n\nDiagnosis and resolution of hardware, software, and networking issues.\n\nPerform daily monitoring of data center hardware and infrastructure to ensure operational availability.\n\nProvide technical support for server hardware, virtualization platforms, and associated infrastructure.\n\nMaintain hardware inventory and track infrastructure assets.\n\nProvide on-site and remote technical support to clients and in-house engineers.\n\nAssist in diagnosing and resolving hardware, software, and networking issues.\n\nRespond to client support requests and provide effective, customer-focused technical solutions.\n\nCoordinate with vendors to log service calls, troubleshoot issues, and track resolution progress.\n\nMaintain effective client relationships and ensure timely resolution of technical issues.\n\nProvide technical guidance and training to in-house engineers.\n\nDeliver solutions aligned with client requirements and operational needs.\n\nMaintain accurate records of support activities, service requests, and work performed.\n\nPrepare job reports and technical documentation.\n\nTrack and manage service activities, hardware inventory, and vendor support cases.\n\nUndertake frequent domestic and international travel for installation, commissioning, troubleshooting, and technical support activities.\n\nProvide on-site technical assistance at client locations as required.\n\nWho You Are\nHave at least 2 years of hands-on experience in networking and IT infrastructure support.\n\nPossess experience coordinating and liaising with vendors and subcontractors for technical support, troubleshooting, and issue resolution.\n\nDemonstrate strong verbal and written communication skills.\n\nHave good interpersonal and coordination skills, with the ability to work effectively with clients, internal teams, and external service providers.\n\nFor This Role, You Will Need:\nBachelor’s degree in information technology, Computer Science, or a related field.\n\nProven work experience as a Network Support Engineer or in a similar IT infrastructure support role.\n\nPractical knowledge of computer hardware, routers, firewalls, and networking systems.\n\nAbility to troubleshoot complex hardware, software, and networking issues.\n\nStrong analytical and critical-thinking skills to identify root causes and implement effective solutions.\n\nPreferred Qualifications That Make You Stand Out:\nStrong interpersonal skills with the ability to work effectively with clients, colleagues, and vendors.\n\nGood time-management and organizational skills, with the ability to prioritize tasks effectively.\n\nGood written and verbal communication skills.\n\nWillingness to undertake domestic and international travel at short notice, as required.\n\nOur Culture & Commitment to You:\nAt Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.\nWe recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. 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