{"id":3601936,"url":"https://alion.io/job/emerson-senior-services-delivery-manager-2","title":"Senior Services Delivery Manager","company":{"id":179425,"name":"Emerson","domain":"emerson.com","url":"https://alion.io/company/emerson","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":92,"open_postings":175,"ghost_share":0.011,"stale_share":0.457,"repost_share":0.051,"time_to_fill_p50_days":4,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Product","role_family":"Product","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Seoul, South Korea"],"countries":["KR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-02T07:41:05Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-05T04:40:09Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Position Summary:\nThe Emerson T&M Group (NI) Service Delivery Management Team has an immediate opening for a Service Delivery Manager. The successful candidate will be responsible for maintaining strong customer relationships and ensuring the successful delivery of post-sales services that meet customer expectations. This role works with a diverse set of people and resources to define, coordinate, and manage service delivery, ensuring customer success with Emerson T&M Group (NI) services.\nThe Service Delivery Manager works closely with internal teams including Product Management, Customer Operations, Manufacturing Service Center, Service Sales Managers, and Sales Account Managers across AMER, EMEA, and APAC.\nTo be successful in this role, you will demonstrate strong interpersonal, leadership, collaboration, and communication skills, combined with a customer-focused and solution-driven mindset. You will effectively work with team members and customers to identify, analyze, and resolve challenges in a fast-paced environment while embracing the culture, values, and mission of Emerson T&M Group (NI) and the Delivery Management organization.\nIn This Role, Your Responsibilities Will Be:\nCustomer Management\nPlay an active role in developing service proposals and settingSLAs.\n\nNeeds Identification: delivery with customer needs within business contexts.\n\nMonitor and manage service delivery, ensuring it meets established expectations.\n\nManage and resolve escalations independently, seeking guidance for only the most complex issues.\n\nAnalyze customer feedback and initiate improvements as needed.\n\nLead or actively participate in customer on-site events and service reviews.\n\nSales Support\nOwn end-to-end service proposal creation for small to medium-sized deals, applying predefined pricing structures and ensuring alignment with company pricing strategies.\n\nWork closely with internal teams to ensure readiness for delivering proposed services, coordinating resources and timelines, and developing cross-functional collaboration skills.\n\nCollaborate with the sales team during customer presentations, providing operational insights and ensuring that the service delivery plan is feasible, while honing customer-facing skills.\n\nEnsure a smooth transition from the proposal phase to service execution, managing internal coordination to align teams with the agreed service plan.\n\nConduct Gross Margin analysis by comparing expected costs vs. revenues for smaller deals, ensuring profitability and refining financial analysis abilities..\n\nAct as the single point of contact for the:\nAct as the primary point of contact for project or service agreement execution, taking ownership of the process.\n\nDevelop and execute communication plans independently, ensuring consistent communication with customers and stakeholders.\n\nEffectively negotiate scope and schedule changes, demonstrating negotiation skills.\n\nAccurately identify and communicate customer needs, becoming a trusted advisor to clients.\n\nOrganize and facilitate operations reviews, presenting accurate and concise information to key stakeholders.\n\nInfluence others to ensure successful service delivery\nCollaborate effectively with various departments, leading with influence to ensure project or service success and fosteringfuture collaboration.\n\nBuild a stronger sense of urgency instakeholders while laying a solid foundation for ongoing collaboration.\n\nWork closely with business owners to communicate delivery schedules, project plans, and other critical information.\n\nTake responsibility for communicating project updates to internal stakeholders and external customers.\n\nPlay an active role in aligning training programs across cross-functional teams.\n\nLead project analysis on resource, schedule & budget planning and risk assessment\nLead resource, schedule, and budget planning for projects, collaborating with relevant teams.\n\nTake a proactive approach to risk assessment, identifyingand mitigating potential issues.\n\nMonitor project costs, status, and quality, and report to stakeholders, ensuring transparency and accuracy.\n\nIndependentlyescalate project issues, providing timely solutions or recommendations.\n\nPlay a significant role in evaluating changes that substantially impact project scope, budget, or schedule, often approving minor changes independently.\n\nCollaborate with resource managers to ensure appropriate staffing on projects\nEffectively collaborate with resource managers to determine and secure appropriate staffing forprojects.\n\nTake an active role in influencing and making decisions regarding project scope, schedule, and resources, demonstrating decision-making skills.\n\nContribute to capability roadmap discussions, offering input and business justifications based on experience and expertise.\n\nCreate project plans that drive successful, measurable project execution\nIndependently create comprehensive project plans that drive successful, measurable execution.\n\nEnsure technical feasibility, financial viability, risk assessment, and schedule are thoroughly understood by stakeholders.\n\nCustomer Requirements: Lead the identification and documentation of customer requirements, ensuring alignment with project goals.\n\nCollaborate with the project team to determine a robust technical and operational plan.\n\nCreate and manage a detailed work breakdown structure (WBS) for effective project budget planning and reassessment.\n\nActively manage risks, identifyingchangesand implementingmitigation strategies.\n\nClearly communicate all schedule constraints and delivery milestones, fostering transparency.\n\nEnsure that all project deliverables are met according to service level agreements (SLAs).\n\nDrive alignment and prioritization with cross-functional teams\nTake the lead in team meetings, ensuring effective communication and collaboration among team members.\n\nIndependently manage escalations, reporting outto senior leadership when necessary.\n\nActively drive alignment and prioritization with cross-functional teams, influencing decisions and strategies.\n\nParticipate in customer meetings regularly, contributing to discussions on service capabilities and relationship development.\n\nWho You Are:\nYou work effectively with minimal supervision while collaborating successfully across diverse teams and stakeholders. You build strong relationships through clear communication and customer focus while bringing a solution-oriented approach to problem solving. You prioritize effectively in changing environments, balance multiple responsibilities, and maintain strong organizational skills to deliver successful outcomes. You consistently demonstrate ownership, accountability, and a drive for continuous improvement.\nFor This Role, You Will Need:\nBachelor's degree in Engineering, Business Management, Information Systems, or a related field, or equivalent combination of education and relevant experience.\n\nMinimum 2 years of related experience in service delivery, project management, program management, or a similar customer-facing role.\n\nStrong verbal and written communication skills, including customer-facing interactions.\n\nExperience successfully planning and delivering large service agreements/projects or multiple smaller service engagements.\n\nAbility and willingness to travel up to 10%.\n\nPreferred Qualifications That Set You Apart:\nExperience managing maintenance or service programs within the semiconductor industry.\n\nDemonstrated success managing complex global projects with strong attention to detail.\n\nProven ability to meet aggressive deadlines and perform effectively in high-pressure situations.\n\nStrong customer-facing communication and stakeholder management skills.\n\nUnderstanding ofthe high-tech service industry.\n\nExperience using Oracle and Salesforce applications.\n\nOur Culture & Commitment to You\nAt Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams,working together are key to driving growth and delivering business results.\nWe recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.","description_format":"text","description_chars":8784,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Flexible time off","Health insurance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Automation","Manufacturing & Industrial Software"],"lifecycle":[{"event":"open","at":"2026-11-02T09:42:13Z"}],"visa":[],"liveness":{"score":66,"band":"ok","label":"Likely open","p_open":1,"p_active":0.874,"p_room":0.75,"age_days":2,"expected_fill_days":4,"reasons":["conf:1","velocity","win:late","comp:brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/emerson-senior-services-delivery-manager-2","json_url":"https://alion.io/job/emerson-senior-services-delivery-manager-2.json","meta":{"generated_at":"2026-11-05T07:17:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9203,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":179425},"rest":"https://alion.io/mcp/rest/get_company?id=179425"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Femerson-senior-services-delivery-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Femerson-senior-services-delivery-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Femerson-senior-services-delivery-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/emerson-senior-services-delivery-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Femerson-senior-services-delivery-manager-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3601936}},{"tool":"search_jobs","arguments":{"company":"emerson.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3601936},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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