{"id":2965630,"url":"https://alion.io/job/emerson-senior-services-delivery-manager","title":"Senior Services Delivery Manager","company":{"id":179425,"name":"Emerson","domain":"emerson.com","url":"https://alion.io/company/emerson","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":92,"open_postings":141,"ghost_share":0.007,"stale_share":0.482,"repost_share":0.035,"time_to_fill_p50_days":3,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Product","role_family":"Product","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":111000,"max_usd":231000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":610},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-20T20:10:59Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-24T20:23:56Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"In This Role, Your Responsibilities Will Be:\nCustomer Management and Service OwnershipPartner with Sales and customers to develop service proposals, define expectations, and establish SLAs for service delivery.\nServe as the single point of contact for service agreement execution, ensuring consistent, professional communication with customers and stakeholders.\nLead customer service reviews, attend or facilitate on-site meetings as needed, and manage escalations with a solution-oriented approach.\nGather and assess customer feedback to continuously refine and improve service offerings.\n\nService Planning and ExecutionCreate and manage service program plans that ensure technical feasibility, financial viability, risk mitigation, and on-time delivery.\nIdentify and document customer requirements, delivery milestones, and schedule constraints to ensure alignment across teams.\nMonitor service performance against SLAs and customer expectations, ensuring commitments are met.\n\nCross-Functional Collaboration and InfluenceCollaborate closely with Product Management, Customer Operations, Manufacturing, Planning, Technical Support, R&D, Quality, and Sales Account Managers.\nInfluence stakeholders across functions to ensure successful service delivery while building strong foundations for future engagements.\nLead team meetings, operations reviews, and alignment discussions to drive prioritization and decision-making.\n\nFinancial, Resource, and Risk ManagementLead analysis related to resources, schedules, budgets, and risk assessment for service agreements.\nMonitor pricing, costs, quality, and delivery status, escalating issues when appropriate.\nPartner with resource managers to ensure appropriate staffing and provide input into capability development and service roadmaps.\n\nWho You Are\nYou build strong relationships and gain trust by communicating clearly, listening actively, and collaborating across diverse teams and cultures. You navigate complexity with confidence, balancing multiple priorities while maintaining focus on customer outcomes and business goals. You take initiative, adapt quickly to changing conditions, and apply sound judgment to make decisions that drive results. You approach challenges with curiosity and resilience, using data, insight, and creativity to deliver practical, customer-focused solutions.\nFor This Role, You Will Need:\nA bachelor’s degree or equivalent professional experience in Engineering, Business Management, Information Systems, or a related field.\nExperience in service delivery management, customer-facing operations, or managing service contracts in a complex, cross-functional environment.\nDemonstrated ability to collaborate with Sales, Operations, Manufacturing, and Technical or Engineering teams.\nStrong written and verbal communication skills, including experience presenting to customers and internal stakeholders.\nCustomer-focused experience managing expectations, supporting service execution, and handling escalations professionally.\nWillingness and ability to travel up to 10% as business needs require.\nPreferred Qualifications That Set You Apart:\nExperience managing hardware maintenance or services programs, ideally within the semiconductor or high-tech industry.\nProven success leading complex, global initiatives with high attention to detail and follow-through.\nAbility to perform effectively in fast-paced environments with competing priorities and tight deadlines.\nUnderstanding of high-tech or advanced manufacturing service models.\nExperience using Oracle and Salesforce applications.\nOur Culture & Commitment to You\nAt Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. \nWe recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. 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