{"id":896052,"url":"https://alion.io/job/emerson-service-engineer-28","title":"Service Engineer","company":{"id":179425,"name":"Emerson","domain":"emerson.com","url":"https://alion.io/company/emerson","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":91,"open_postings":187,"ghost_share":0.021,"stale_share":0.46,"repost_share":0.059,"time_to_fill_p50_days":4,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Shanghai, China"],"countries":["CN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-11T00:00:00Z","employer_posted_date":"2026-09-11","last_verified_at":"2026-11-08T00:40:37Z","board_verified":true,"closed_at":null,"days_open":58,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":57},"description":"In This Role, Your Responsibilities Will Be:\nExecute Factory Acceptance Testing (FAT), including equipment assembly, wiring, testing, and commissioning activities.\nSupport installation, Site Acceptance Testing (SAT), and commissioning activities at customer locations as required.\nUnderstand and fulfill service contract requirements to ensure successful project execution.\nCollaborate with customers and internal sales teams to identify, analyze, and resolve technical challenges.\nDevelop and implement technical solutions, engaging global technical specialists when needed.\nPerform service, maintenance, troubleshooting, and support activities independently for Afag products and systems.\nManage customer quality-related concerns and drive timely resolution through closure.\nDeliver technical training and knowledge transfer sessions to customer personnel.\nPrepare accurate customer feedback, commissioning, and service reports.\nBuild and maintain positive, long-term customer relationships through responsive and professional support.\nPromote a culture of safety, quality, collaboration, and continuous improvement in all service activities.\nWho You Are:\nYou build strong relationships with customers and colleagues to achieve shared goals. You consistently follow through on commitments and maintain a high standard of quality and accountability in your work. You apply a structured and analytical approach to solving problems, adapting effectively to changing priorities and operational needs. You communicate clearly across diverse teams, seek opportunities to learn, and work collaboratively to deliver successful outcomes.\nFor This Role, You Will Need:\nKnowledge of industrial automation technologies, including PLCs, motion control systems, machine vision systems, sensors, and related configuration activities.\nStrong commissioning, troubleshooting, and technical problem-solving skills.\nAbility to communicate effectively in both Mandarin and English.\nWillingness and ability to travel frequently to customer sites throughout China.\nSelf-motivation and the ability to work independently while managing multiple priorities.\nStrong attention to detail and commitment to delivering high-quality work.\nCustomer-focused mindset with a proactive approach to identifying and resolving issues.\nAbility to collaborate effectively within multicultural and global business environments.\nPreferred Qualifications That Set You Apart:\nExperience supporting automation, manufacturing, robotics, assembly, or industrial equipment solutions.\nFamiliarity with Afag products or similar automation technologies.\nExperience performing FAT, SAT, installation, commissioning, and field service activities.\nExperience delivering technical training to customers or end users.\nBachelor's degree in Engineering, Automation, Mechatronics, Electrical Engineering, Mechanical Engineering, or a related technical field.\nExperience working within international or multinational organizations.\nOur Culture and Commitment To You:\nAt Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.\nAs a global technology and software leader, Emerson is committed to driving innovation that makes the world healthier, safer, smarter, and more sustainable. Guided by our values of innovation, integrity, collaboration, and inclusion, we create an environment where individuals can contribute their unique perspectives, grow professionally, and make meaningful contributions to our customers and communities. 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