{"id":1493045,"url":"https://alion.io/job/emerson-staff-customer-service-representative","title":"Staff Customer Service Representative","company":{"id":179425,"name":"Emerson","domain":"emerson.com","url":"https://alion.io/company/emerson","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":91,"open_postings":144,"ghost_share":0.007,"stale_share":0.507,"repost_share":0.042,"time_to_fill_p50_days":4,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"staff","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["San José, Costa Rica"],"countries":["CR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":29000,"max_usd":68000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":43},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-29T16:21:04Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-03T01:45:19Z","board_verified":true,"closed_at":null,"days_open":34,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":33},"description":"The Customer Support Representative will be part of our Americas Shared Services Center in Costa Rica, providing services & support to our customers within the Americas region. CSR handles customer orders, returns, quotations, inbound calls, and provides sales support for an excellent customer experience, and assists with Strategic business. Career growth opportunities on this team will include people management, quality management, workforce management, sales-related roles as well as other opportunities within the Share Service Center.\nIn this Role, Your Responsibilities Will Be:\nUnderstand and interact with a variety of T&M departments, processes, and applications to support customer needs\nSupport sales opportunity management for strategic customers by fulfilling customer requests or advancing to the appropriate path as needed.\nBasic treatment understanding of strategic customers throughout the sales and post-sales cycle.\nProvide an efficient customer experience by effectively resolving customer issues promptly\nProcess customer standard and non-standard orders and quotes transactions from multiple sales channels with consistent speed and accuracy using Oracle Order Entry application, Sales Force, Outlook, and other internal business applications\nTimely follow-up with customers on pending actions to help them complete their transactions via phone and email\nSupport standard and non-standard customer inquiries regarding order process creation or modification, product availability, services delivery, repair status, or other information regarding their accounts via phone or email\nAssist the Sales team throughout the buying cycle by providing transactional support and information related to the customer’s purchase process.\nBuild and manage Customer data records within the Oracle application before transferring customer calls to Tech Sales and Support to ensure accurate data integrity of our customer records\nHandle inbound customer service calls for standard and non-standard orders or quotes processing from strategic customers based in the US or other countries within the Americas Region\nLead all aspects of incoming customer calls for Sales, Tech Support, post-sales aid, and general inquiries in the Americas.\nWho You Are:\nYou provide timely and effective information to individuals across the organization. You build and deliver solutions that meet customer expectations. You acquire data from multiple and diverse sources when solving problems.\nFor This Role, You Will Need:\nAdvanced English level to ensure excellent reading, writing, and verbal communication skills. (B2+).\nBachelor's Degree completed or advanced student status, preferably in Engineering-related careers.\n2-3 years of experience in back-office operations, preferably within Shared Services or multinational companies.\nAbility to work Full-time, but flexible, 8-hour workday between department hours of 6 am to 7 pm CST Monday-Friday. Availability to work overtime as business needs require.\nMust be able to communicate effectively with customers from the United States regarding their product orders, service, and other customer inquiries about their account.\nProficient in computer usage and a variety of basic skills.\nStrong customer service attitude, positive outlook, excellent work ethic, and aim to succeed.\nEffective time management skills and a self-starter attitude.\nAbility to handle multiple duties and tasks that must be completed on time to meet defined service levels.\nAbility to take ownership of customer needs and demonstrate initiative.\nDemonstrates interest in learning new business applications and enterprise software.\nDemonstrates skills for and interest in learning/improving processes.\nPreferred Qualifications that Set You Apart:\nOracle order entry and application experience a plus.\nExpertise in Account Management and differentiated account treatment strategy.\nOur Culture & Commitment to You\nAt Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.\nWe recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, vacation and holiday leave.","description_format":"text","description_chars":4821,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Flexible time off","Growth opportunities","Health insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Automation","Manufacturing & Industrial Software"],"lifecycle":[{"event":"open","at":"2026-09-30T01:14:17Z"},{"event":"close","at":"2026-10-02T23:20:12Z"},{"event":"reopen","at":"2026-10-27T23:51:05Z"}],"visa":[],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.34,"p_room":0.35,"age_days":33,"expected_fill_days":4,"reasons":["conf:10","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/emerson-staff-customer-service-representative","json_url":"https://alion.io/job/emerson-staff-customer-service-representative.json","meta":{"generated_at":"2026-11-03T04:38:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6309,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":179425},"rest":"https://alion.io/mcp/rest/get_company?id=179425"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Femerson-staff-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Femerson-staff-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Femerson-staff-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/emerson-staff-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Femerson-staff-customer-service-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1493045}},{"tool":"search_jobs","arguments":{"company":"emerson.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1493045},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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