{"id":3525286,"url":"https://alion.io/job/emerson-technical-support-engineer-88","title":"Technical Support Engineer","company":{"id":179425,"name":"Emerson","domain":"emerson.com","url":"https://alion.io/company/emerson","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":91,"open_postings":143,"ghost_share":0.007,"stale_share":0.503,"repost_share":0.042,"time_to_fill_p50_days":4,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lviv, Ukraine"],"countries":["UA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"JavaScript","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false},{"name":"Cassandra","optional":true},{"name":"MS SQL","optional":true},{"name":"PostgreSQL","optional":true},{"name":"Rest API","optional":true}],"status":"live","first_seen_at":"2026-10-30T13:10:20Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-01T05:02:48Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"If you are a Technical Support Engineer professional looking for an opportunity to grow your career, Emerson has an exciting opportunity for you. In this role, you will provide technical support for customers and internal stakeholders, helping ensure the successful deployment, operation, and maintenance of software and system solutions. You will troubleshoot complex technical issues, collaborate across teams, and contribute to delivering reliable, innovative solutions that support our customers' operational success. This position offers the opportunity to work with a diverse range of technologies, including networking, databases, scripting, and industrial automation systems, while developing your expertise in a collaborative and inclusive environment.\nIn This Role, Your Responsibilities Will Be:\nProvide technical support for software, network, and database-related issues.\nTroubleshoot and resolve customer-reported incidents while ensuring a high level of service.\nCreate SQL queries and scripts to support diagnostics, automation, and system performance.\nCollaborate with internal teams and customers to deliver effective technical solutions.\nMaintain technical documentation and contribute to continuous improvement efforts.\nWho You Are:\nYou identify and seize new opportunities. You identify and create the processes necessary to get work done. You build and deliver solutions that meet customer expectations.\nFor This Role, You Will Need:\nKnowledge of networking concepts and experience configuring firewalls, routers, NAT, and network routing environments.\nAbility to create, execute, and troubleshoot SQL statements.\nExperience with scripting technologies such as Shell scripting, Windows Batch, JavaScript, or Python.\nIntermediate English communication skills, both written and verbal.\nStrong analytical and problem-solving skills with attention to detail.\nAbility to manage multiple priorities and collaborate effectively in a team environment.\nCommitment to delivering high-quality technical support and customer-focused solutions.\nPreferred Qualifications That Set You Apart:\nExperience working with SCADA systems.\nKnowledge of database administration and maintenance, including Microsoft SQL Server, Cassandra, or PostgreSQL.\nFamiliarity with industrial communication protocols such as OPC, Modbus, or similar technologies.\nExperience working with REST APIs and system integrations.\nExposure to industrial automation, process control, or operational technology environments.\nInterest in continuous learning and expanding technical expertise across multiple technologies.\nOur Culture & Commitment to You:\nAt Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. 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