{"id":3988953,"url":"https://alion.io/job/emi-website-2025-desktop-it-coordinator","title":"Desktop IT Coordinator","company":{"id":2341233,"name":"EMI Website 2025","domain":"landscapepros.com","url":"https://alion.io/company/landscapepros","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Plain City, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-09T22:41:05Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-09T22:41:05Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Who We Are\nFounded more than 34 years ago, EMI, or Environmental Management Inc., has grown into one of Central Ohio’s largest landscape companies. We believe our employees are our greatest asset, and we remain committed to creating a supportive work environment that encourages personal growth and helps every employee achieve their goals.\nEnvironmental Management Inc. is an accredited design/build, irrigation, and maintenance landscaping company serving clients throughout Central Ohio. We create outdoor environments tailored to our clients’ lifestyles through a customer-focused approach. Our dedication, innovative landscape design, knowledgeable staff, continued growth, and commitment to strong client and team relationships help us maintain our position as a leading landscape design/build company in Central Ohio.\nSummary\nEMI is seeking a highly organized and customer-focused Desktop IT Coordinator to support our growing workforce. In this role, you will be responsible for managing company hardware, coordinating equipment purchases, maintaining inventory, troubleshooting technical issues, and serving as the primary liaison between employees and our outsourced IT support provider.\nIf you enjoy solving problems, helping people with technology, and ensuring employees have the tools they need to be successful, we'd love to hear from you!\nWhat You'll Do\nHardware & Equipment Management\nPurchase computers, monitors, tablets, printers, and related accessories within approved budgets.\nWork with vendors to obtain quotes, compare pricing, and process purchase requests.\nReceive, inspect, and track incoming equipment.\nMaintain an inventory of spare devices and accessories.\nAsset Tracking & Lifecycle Management\nManage and maintain accurate records of all company hardware.\nTrack warranties, equipment assignments, and replacement schedules.\nPrepare and issue devices for new hires.\nCoordinate equipment collection and account deactivation for departing employees.\nEnsure secure disposal and recycling of retired equipment.\nTroubleshooting & Technical Support\nProvide first-level support for hardware-related issues.\nDiagnose and resolve basic desktop and peripheral problems.\nCoordinate warranty claims and repairs.\nSet up and maintain workstations, printers, docking stations, and monitors.\nIT Vendor Coordination\nServe as EMI's main point of contact with our outsourced IT support provider.\nAssist employees with submitting support requests and tracking ticket status.\nFollow up and escalate unresolved issues as needed.\nCoordinate onsite support visits and technology deployments.\nReview support activity and identify recurring issues.\nEmployee Support\nAnswer day-to-day technology questions from employees.\nCreate and maintain simple IT how-to guides. \nCommunicate planned technology updates, maintenance, and outages.\nHelp reinforce company IT policies and security practices.\nQualifications\nRequired\n2+ years of experience in Desktop Support, IT Help Desk, IT Asset Management, or a related field.\nExperience setting up and troubleshooting: Windows PCs and laptops\nMonitors and docking stations\nTablets and mobile devices\nPrinters and peripherals\n\nWorking knowledge of Microsoft 365 and common business applications.\nExperience working with third-party IT vendors or managed service providers.\nStrong organizational and inventory management skills.\nExcellent communication and customer service abilities.\nHigh School Diploma or equivalent.\nPreferred\nAssociate Degree or Technical Certificate in Information Technology.\nCompTIA A+ Certification.\nExperience purchasing IT equipment and managing purchase orders.\nFamiliarity with NetSuite or other ERP systems.\nKnowledge of mobile device management (MDM) and basic networking concepts.\nPhysical Requirements\nAbility to lift and carry equipment up to 50 lbs.\nAbility to bend, kneel, reach, and work under desks when installing equipment.\nValid driver's license required.\nAbility to travel between EMI locations as needed.\nOccasional evening or weekend work may be required for technology deployments or urgent support needs.\nWhy Join EMI?\nCompetitive salary\nComprehensive benefits package\nCareer growth opportunities\nCollaborative and supportive work environment\nOpportunity to make a direct impact on employee productivity and technology operations\nEnvironmental Management Inc. is an equal employment opportunity and affirmative action employer. We do not discriminate against applicants or employees based on age, race, color, religion, national origin, sex, disability, veteran status, non-job-related medical conditions, or any other basis prohibited by law, provided the individual is qualified and meets the job requirements established by Environmental Management Inc. 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