{"id":534596,"url":"https://alion.io/job/emilabs-customer-support-representative","title":"Customer Support Representative","company":{"id":32284,"name":"Emilabs","domain":"emilabs.ai","url":"https://alion.io/company/emilabs","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":95,"open_postings":10,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":1270,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Buenos Aires, Argentina"],"countries":["AR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-03-05T16:41:52Z","employer_posted_date":"2026-03-05","last_verified_at":"2026-10-30T23:28:30Z","board_verified":true,"closed_at":null,"days_open":239,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":237},"description":"About the Customer Support Team\nOur team is composed of enthusiastic people, who are up to a fast-paced environment, willing to do different tasks, and accept new challenges.\nWe are the first line of contact and problem resolution for our clients, understanding their pains and solving them or helping them get solved by our Tech team. Our team is also a source of key insights for the rest of the company. We are passionate about customer care and problem-solving, and we're driven by the opportunity to generate insights based on our knowledge.\nWhat you'll be doing\nYou'll address customers' queries, requests, and issues and guarantee they are solved in a timely and efficient manner. Tech Support Reps are the first point of contact for our customers and help them get the optimal experience they deserve.\nYou'll interact with customers to get the context of their issues, troubleshoot problems, and see them through to resolution. You'll have sound knowledge of our platform and work closely with different teams to ensure issues are solved quickly.\nYou'll also help develop and document Tech Support processes and discover new product needs.\nThis opportunity has a high potential of exposure as our team is constantly growing their technical knowledge through regular interactions with our technology area to achieve ticket resolution. It's a role that will continue evolving and adding impact internally by bringing insights to our service teams, and also by resolving tickets of a higher level of complexity over time.\nCome join us and be a part of the many challenging opportunities ahead!\nWhat we're looking for\nBe currently studying at university, preferably halfway through your degree.\nAvailability to work Part-Time (6 hours), Monday to Friday, including holidays, from 3 p.m. to 9 p.m.\nPassion for customer service.\nExcellent communication skills.\nFast learner with strong problem-solving skills.\nEnjoy working in a fast-paced environment, with the uncertainty and chaos of an early-stage startup.\nAvailability to work rotating Saturdays is a plus.\nPortuguese proficiency is a plus.\nRelevant work experience as a Tech Support Representative is a plus, but not required.\nTasks / Activities\nInteract with customers through a live chat, to get the context of their issues.\nTroubleshoot problems to come up with a solution: leave no stone unturned in giving customers the best possible experience.\nEscalate out-of-scope issues to the appropriate internal teams and follow up with them regularly for updates on the progress.\nDocument new knowledge in the form of solution articles and Tech Support processes.\nAnalyze customer requests and feedback to discover new product needs.\nWhat we offer\n Competitive salary: Salaries paid in USD.\n Stock Options: Stock Options Package as part of your compensation package.\n Flexible remote-first work culture. We work towards goals*.\n Vacations: 3 weeks of vacation.\n Holiday season: Week off between Christmas and New Year's Eve.\n Physical Wellness program: We have partnered up with Gympass, a well-being platform that offers the best coverage of top gyms, studios, and activities for you to choose from.\n English Classes: Improve your English skills with our in-company teachers.\n Internal library: Get all the free books - digital, physical - you like, anytime.\n Paternity leave: 4 weeks of paid paternity leave.\n Work from anywhere: Work remotely from anywhere up to 3 months per year\n Birthday gift: Enjoy a Bigbox experience as a birthday gift.\n(*) This opportunity is open for candidates located in Argentina only","description_format":"text","description_chars":3570,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Portuguese","level":"Advanced (C1)","optional":true}]},"benefits":["Stock options"],"hiring_locations":[{"name":"Argentina","iso":"AR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["HR & Recruiting AI"],"lifecycle":[{"event":"open","at":"2026-09-08T07:31:07Z"}],"visa":[],"liveness":{"score":68,"band":"ok","label":"Likely open","p_open":1,"p_active":0.856,"p_room":0.8,"age_days":238,"expected_fill_days":1270,"reasons":["conf:3","win:early","crowd:"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/emilabs-customer-support-representative","json_url":"https://alion.io/job/emilabs-customer-support-representative.json","meta":{"generated_at":"2026-10-30T23:40:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15161,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":32284},"rest":"https://alion.io/mcp/rest/get_company?id=32284"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Femilabs-customer-support-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Femilabs-customer-support-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Femilabs-customer-support-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/emilabs-customer-support-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Femilabs-customer-support-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":534596}},{"tool":"search_jobs","arguments":{"company":"emilabs.ai","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":534596},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}