Talent Acquisition Partner

Location: 530 West Broadway, Vancouver BC, Canada

Core hours: Monday to Friday from 8am - 4:30pm PST

We value collaboration, both in-person and remotely. This position is classified as Hybrid under our Hybrid Work Program Policy, where this position is required to be onsite 3 days per week.

Role Summary

The Talent Acquisition Partner collaborates with the People and Culture (P&C) Team and Hiring Managers at the Vancouver Central Office to support company-wide recruitment efforts across the business. As part of the People & Culture Team, this role also offers general HR support as needed.

The Talent Acquisition Partner also works with the Outside Sales Team, including Outside Sales Managers (OSMs) and Outside Sales Representatives (OSRs), to recruit and develop teams across North America. The Outside Sales Team is comprised of Independent Contractors in Canada and the United States. The Talent Acquisition Partner will support hiring sub-contracted Representatives within their territories to deliver exceptional customer service to Eminence Spa Partners.

Reporting & Peer Relationships

The Talent Acquisition Partner reports to the Direct of People and Culture and collaborates closely with the (P&C) Team and local Hiring Managers at the Vancouver Central Office. This role involves working directly with the Outside Sales Teams across Canada and the US to support hiring needs and regularly liaising with Outside Sales Team Managers based in the Vancouver Central Office.

Responsibilities

Recruiting

• Central Office Recruiting:

• Partner with Hiring Managers to post, screen, interview and hire candidates within hiring timelines
• Train & coach Hiring Managers on Eminence recruiting best practices
• Post, track, and manage job opportunities using ATS platforms and source candidates via tools like LinkedIn Recruiter and Indeed Resume
• Create position-specific interview templates
• Maintain library of job descriptions for all positions
• Maintain recruiting statistics and reporting
• Conduct telephone screening for open positions
• Participate in virtual or in-person interviews with Hiring Managers
• Problem-solve recruiting challenges for difficult positions
• Conduct criminal background or reference checks, as needed
• Assist with managing the monthly Indeed recruitment budget

• Support the OSRs in the recruitment of Subcontractors:

• Partner with the OSRs to define job needs and develop job descriptions for new Subcontractors.
• Develop and apply territory-specific posting tactics to attract candidates for each new role
• Support the creation of territory-specific and job-specific contractor payment structures, calculators and guidelines to provide payment structure recommendations for each new role
• Provide support and guidance as necessary throughout the interview process
• Assist OSRs in checking references
• Partner in the creation and maintenance of Contracts including non-disclosure, confidentiality, and non-compete sections consistent with territory-specific regulations and each OSR’s requirements

Onboarding

• Partner with the OSRs to determine role specific requirements for Orientation and Training:
  • Coordinate onboarding and orientation activities with the Sales Onboarding Specialist to ensure that all Subcontractors have Eminence Organics brand knowledge to deliver extraordinary Customer Service to Eminence Organics Spa Partners
  • Work with the Outside Sales Managers and Customer Education Team to implement ongoing developmental training/testing of the Subcontractors
• Administer new hire paperwork and first-day details to new Team Members at the Vancouver Central Office
• Conduct 3-month check-ins with new Team Members
• Conduct exit interviews with exiting Team Members

Company-wide Human Resources Support

As key members of the P&C Team, the Talent Acquisition Partners will perform a variety of P&C roles throughout the company including:

• Create and amend Contracts
• Assist to maintain employee records
• Assist to maintain & distribute all P&C standard materials and documents (forms, policies, Handbook, HRIS)
• Collaborate on process improvements
• Perform other duties and special projects as assigned

Experience Required

• Ability to develop and sustain cooperative, productive working relationships to demonstrate our core values and contribute positively to the culture of the organization
• Proactive, highly organized and extremely detail oriented
• Ability to work effectively with an off-site/remote workforce
• Excellent verbal and written communication skills with superior grammar and composition skills
• Demonstration of responsibility and ownership - ability to see things through and manage tasks and projects to completion
• Ability to exercise diplomacy and discretion and to handle highly confidential information appropriately
• Ability to multitask and work well in a high pressure, multiple-deadline environment, and to work well with minimal supervision and with many styles of direct leadership
• Ability to use initiative and independent judgment and problem-solving skills
• Strong customer service focus

Skills Required

• 5+ years of experience in full-cycle recruitment, training, new employee orientations, onboarding and offboarding
• 2+ years of increasing levels of broad (generalist) HR experience with demonstrated experience in all aspects of job description
• 1-2 years leadership experience (preferred)
• 1-2 years of experience in leading and participating in job evaluations, job description development and all aspects of performance development
• Proven experience in Contract Employment standards and regulationsand their application in the workplace with Contractors and Subcontractors
• Proven ability to investigate, interpret and apply Employment and Contract regulations to territories across the United States and Canada
• Advancedproficiency in MS Office including Excel, Word, PowerPoint and Outlook mail, tasks, and calendar-management capabilities
• Experience with recruitment tools such as an ATS, LinkedIn Recruiter, or Indeed Resume is preferred
• Experience in working with an Outside Sales Team an asset
• Experience in conducting training an asset