{"id":1705697,"url":"https://alion.io/job/eml-case-manager","title":"Case Manager","company":{"id":2158525,"name":"EML","domain":"eml.com.au","url":"https://alion.io/company/eml-com-au","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"HR","role_family":"HR","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":60000,"max_usd":160000,"period":"year","method":"role_country_seniority_unknown","sample_n":16},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-02T00:00:00Z","employer_posted_date":"2026-09-02","last_verified_at":"2026-10-05T01:30:05Z","board_verified":true,"closed_at":null,"days_open":33,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":33},"description":"EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.\nTHE OPPORTUNITY\nWe’re now welcoming applications for Case Managers to join our supportive, purpose-driven team in Tweed Heads. This is deeply meaningful work where your empathy, problem-solving and commitment have a profound impact every single day.\nAs part of our interview process, shortlisted candidates will need to be available to attend a face-to-face group interview on 29 or 30 September and be available to commence work on 2 November 2026.\nWhy Join EML?\nAn Award-Winning Celebratory Culture That Recognises You\nEML is known for its strong culture of appreciation, connection and celebration. Our people benefit from a powerful Reward & Recognition program, with more than 30,000 recognition moments shared in a single year, making our people feel valued and supported.\nFlexibility That Supports Your Life\nAfter your probation (subject to performance), you have the flexibility to work from home along with the choice between:\nMonthly rostered days off, or\nA 9-day fortnight\nGiving you more control over your time and work life balance.\nGrow With a Specialist Organisation\nBecause personal injury is the only thing we do, EML offers one of the most stable and future-focused careers in the industry. Our deep expertise, purpose-driven work and development pathways help you build a long-term career in a field where your skills will always be in demand. EML’s investment in AI-powered technology is designed to reduce admin, giving you more time to focus on making a real difference in people’s lives.\nWhat You’ll Be Doing\nManaging a full portfolio of physical and psychological injury claims.\nBuilding strong, empathetic relationships with injured workers, employers, treating practitioners and rehabilitation providers.\nImplementing proactive strategies to support timely recovery and return-to-work outcomes.\nCollaborating with internal and external stakeholders to design personalised treatment and recovery plans.\nNavigating challenging conversations with confidence, empathy and resilience\nWhat We’re Looking For\nIt’s ok if you haven’t done this before, what matters most is your commitment to helping others that can make you a great fit for the role. Do you have…\nStrong customer service experience with a passion for helping people within a medical, hospitality, retail or corporate field?\nThe ability to thrive in a fast paced, collaborative team?\nGood computer literacy with the ability to learn new systems?\nStrong communication, resilience and a customer-first mindset for effective rapport-building?\nCreativity, curiosity and initiative when engaging with stakeholders?\nWe want to hear from you!\nWHAT WE OFFER\nWe stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.\n EML provides career opportunities and great employee benefits, including:\nA diverse and collaborative team culture like no other\nFlexibility to work from home to support work/life balance\nA corporate wellbeing program with discounted health insurance and gym membership\nGenerous discounts from over 350 retailers through our RewardsHub program\nComprehensive learning and development opportunities to help you reach your full potential\nAccess to support and counselling services with work or personal matters, through our Employee Assistance Program\nCompanywide events to stay connected and celebrate success\nEntitlement to annual company incentive scheme + salary reviews\nUp to 16 weeks paid parental leave, plus super\nWe value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.","description_format":"text","description_chars":4262,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Gym membership","Health insurance","Parental leave","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance"],"lifecycle":[{"event":"open","at":"2026-10-02T14:47:02Z"}],"visa":[],"liveness":{"score":29,"band":"fade","label":"Fading","p_open":1,"p_active":0.526,"p_room":0.55,"age_days":32,"expected_fill_days":29,"reasons":["conf:1","win:tail"],"computed_at":"2026-10-04T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/eml-case-manager","json_url":"https://alion.io/job/eml-case-manager.json","meta":{"generated_at":"2026-10-05T01:52:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2461,"day_limit":5000,"remaining_today":2539,"minute_limit":60,"resets_at":"2026-10-06T00:00:00Z"}}}