{"id":1705679,"url":"https://alion.io/job/eml-mobile-claims-specialist","title":"Mobile Claims Specialist","company":{"id":2158525,"name":"EML","domain":"eml.com.au","url":"https://alion.io/company/eml-com-au","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Adelaide, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":56000,"max_usd":116000,"period":"year","method":"role_country_seniority_unknown","sample_n":41},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-01T00:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-20T16:51:43Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"Why Join EML?\nAn Award-Winning Celebratory Culture That Recognises You\nEML is known for its strong culture of appreciation, connection and celebration. Our people benefit from a powerful Reward & Recognition program, with more than 30,000 recognition moments shared in a single year, making our people feel valued and supported.\nFlexibility That Supports Your Life\nAfter your probation (subject to performance), you have the flexibility to work from home along with the choice between:\nMonthly rostered days off, or\nA 9-day fortnight\ngiving you more control over your time and work life balance.\nGrow With a Specialist Organisation\nBecause personal injury is the only thing we do, EML offers one of the most stable and future-focused careers in the industry. Our deep expertise, purpose-driven work and development pathways help you build a long-term career in a field where your skills will always be in demand. EML’s investment in AI-powered technology is designed to reduce admin, giving you more time to focus on making a real difference in people’s lives.\nMake a real difference in people's lives with EML\nIf you enjoy helping people, building relationships and solving problems, this could be the perfect next step in your career.\nAs a Mobile Claims Specialist, you'll support injured workers through their recovery and return-to-work journey. Every day is different and you’ll speak with workers, employers and healthcare providers, providing guidance, coordinating support and helping people get back on their feet.\nThis is a role where you'll see the impact of your work firsthand. You'll spend time meeting with workers and employers face-to-face, visiting workplaces and medical clinics, while also working closely with your team to achieve the best outcomes for everyone involved.\nWe'll provide you with comprehensive training and ongoing support to help you succeed, along with plenty of opportunities to develop your skills and build a long-term career with EML. If you're looking for a role where your customer service skills can make a real difference, we'd love to hear from you.\nThis will be a permanent, full-time position based in the Adelaide office with the flexibility for hybrid work once fully trained.\nWhat You’ll Be Doing\nCreate and drive RTW plans while liaising with a variety of stakeholders to ensure Return to Work outcomes\nCollaborate with claims specialists, liability specialists & other technical and support experts to manage a portfolio of claims\nConduct purposeful community-based visits to worksites or medical clinics at initial stages of a claim to deliver face to face assistance to workers and employers\nProvide accurate information that is consistent and easy to understand to coach and educate employers around the health benefits and impacts of returning to work\nWhat We’re Looking For\nPassionate and committed with excellent communication to provide high-quality service in a face to face setting\nDemonstrated ability to build trust and work closely with a wide range of customers and stakeholders from diverse backgrounds\nExcellent customer service skills including the ability to influence and negotiate outcomes\nStrong computer and records management skills\nYou thrive in a collaborative, fast-paced team environment while also being confident working autonomously and taking ownership of your workload.\nCurrent driver’s license and a 5 star ANCAP rating vehicle\nWhy You’ll Love Being Part of EML\nYou’ll enjoy a range of benefits designed to support your wellbeing, growth and success:\nHybrid work options for better balance.\nFitness Passport providing heavily discounted access to your local gyms, pools and fitness facilities.\nDiscounts at 350+ retailers via RewardsHub plus discounts with corporate banking, super and private health insurance partners.\nCorporate wellbeing program, including gym and health insurance discounts.\nComprehensive learning and development tailored to help you grow.\nMore than a traditional Employee Assistance Program, our EAP provides access to professional medical advice and safety features for our employees and their families\nCompany-wide celebration events that keep us connected.\nAnnual incentive scheme + regular salary reviews.\nReady to Make an Impact?\nIf you're looking for a purposeful, people-focused career with stability, balance and a culture that celebrates you we would love to hear from you.\n Apply now and help people get their lives back.","description_format":"text","description_chars":4440,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance","Hybrid work"],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance"],"lifecycle":[{"event":"open","at":"2026-10-02T14:47:02Z"}],"visa":[],"liveness":{"score":75,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.837,"p_room":0.9,"age_days":21,"expected_fill_days":42,"reasons":["conf:37","velocity","win:mid"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/eml-mobile-claims-specialist","json_url":"https://alion.io/job/eml-mobile-claims-specialist.json","meta":{"generated_at":"2026-10-22T06:46:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1900,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2158525},"rest":"https://alion.io/mcp/rest/get_company?id=2158525"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feml-mobile-claims-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feml-mobile-claims-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feml-mobile-claims-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/eml-mobile-claims-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feml-mobile-claims-specialist"}]}