{"id":1705681,"url":"https://alion.io/job/eml-policy-specialist","title":"Policy Specialist","company":{"id":2158525,"name":"EML","domain":"eml.com.au","url":"https://alion.io/company/eml-com-au","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Public Policy","role_family":"Public Policy","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Melbourne, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":75000,"max_usd":213000,"period":"year","method":null,"sample_n":896},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-01T00:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-12T15:41:54Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Why Join EML?\nAn Award-Winning Celebratory Culture That Recognises You\nEML is known for its strong culture of appreciation, connection and celebration. Our people benefit from a powerful Reward & Recognition program, with more than 30,000 recognition moments shared in a single year, making our people feel valued and supported.\nFlexibility That Supports Your Life\nAfter your probation (subject to performance), you have the flexibility to work from home along with the choice between:\nMonthly rostered days off, or\nA 9-day fortnight\ngiving you more control over your time and work life balance.\nGrow With a Specialist Organisation\nBecause personal injury is the only thing we do, EML offers one of the most stable and future-focused careers in the industry. Our deep expertise, purpose-driven work and development pathways help you build a long-term career in a field where your skills will always be in demand. EML’s investment in AI-powered technology is designed to reduce admin, giving you more time to focus on making a real difference in people’s lives.\nMake a real difference in people's lives with EML\nAre you passionate about helping people get their lives back after injury or illness?\nAs Australia’s largest specialist in personal injury claims management, our sole focus is helping people return to work safely and confidently after a workplace incident.\nWe’re now welcoming applications for Policy Specialist to join our supportive, purpose-driven team in Melbourne on aFull time, permanent basis.\nThis is deeply meaningful work where your empathy, problem-solving and commitment have a profound impact every single day.\nWhat You’ll Be Doing\nProactively manage employer accounts, including outstanding premiums, to ensure timely resolution and reduce aged debt\nMaintain and update employer WorkSafe insurance policy information, including new applications, workplace updates and remuneration changes\nSupport employers in understanding how premiums are calculated and what impacts their costs\nCommunicate clearly and professionally with employers to resolve queries and provide guidance\nApply relevant legislation and internal processes to ensure compliance across policies and premium collection\nWork collaboratively with internal teams and ensure communication aligns with EML’s standards\nWhat We’re Looking For\nIt’s ok if you haven’t done this before, what matters most is your commitment to helping others that can make you a great fit for the role. Do you have…\nExperience in customer service, contact centre, or debt collection environments\nStrong communication skills with the ability to explain complex information in a simple, clear way\nConfident managing conversations around payments or sensitive topics\nHigh attention to detail with strong organisational skills\nAbility to prioritise and manage competing deadlines\nComfortable working with systems and learning new processes\nExperience within workers compensation, insurance, or a regulated environment is highly regarded\nUnderstanding of financial concepts or premium calculations is advantageous\nWhy You’ll Love Being Part of EML\nYou’ll enjoy a range of benefits designed to support your wellbeing, growth and success:\nHybrid work options for better balance.\nFitness Passport providing heavily discounted access to your local gyms, pools and fitness facilities.\nDiscounts at 350+ retailers via RewardsHub plus discounts with corporate banking, super and private health insurance partners.\nCorporate wellbeing program, including gym and health insurance discounts.\nComprehensive learning and development tailored to help you grow.\nMore than a traditional Employee Assistance Program, our EAP provides access to professional medical advice and safety features for our employees and their families\nCompany-wide celebration events that keep us connected.\nAnnual incentive scheme + regular salary reviews.\nReady to Make an Impact?\nIf you're looking for a purposeful, people-focused career with stability, balance and a culture that celebrates you we would love to hear from you.\n Apply now and help people get their lives back.","description_format":"text","description_chars":4099,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance","Hybrid work"],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance"],"lifecycle":[{"event":"open","at":"2026-10-02T14:47:02Z"}],"visa":[],"liveness":{"score":72,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.801,"p_room":0.9,"age_days":11,"expected_fill_days":28,"reasons":["conf:3","win:mid"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/eml-policy-specialist","json_url":"https://alion.io/job/eml-policy-specialist.json","meta":{"generated_at":"2026-10-12T15:51:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25109,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2158525},"rest":"https://alion.io/mcp/rest/get_company?id=2158525"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feml-policy-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feml-policy-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feml-policy-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/eml-policy-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feml-policy-specialist"}]}