{"id":2533215,"url":"https://alion.io/job/emovis-customer-service-representative-2","title":"Customer Service Representative","company":{"id":674582,"name":"Emovis","domain":"emovis.com","url":"https://alion.io/company/emovis","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Atlanta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T12:11:05Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-30T12:21:21Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"About Emovis\nAt Emovis, we offer state-of-the-art toll-based mobility solutions and associated services for urban and interurban environments. As the competence center for Abertis, a worldwide leading concessionaire managing 5000 miles of high-capacity, high-quality motorways, we look to bring the quality and efficiency Abertis demands to public sector transportation agencies. With over 40 years of experience and over 700 employees in 10 countries, we are trusted partners to Authorities and Tolling agencies worldwide.\nOur vision at Emovis is to partner with transport leaders worldwide to accelerate their business toward seamless, sustainable, and inclusive mobility. We are expanding our footprint in the USA. As a result, we operate call centers, walk-in centers, and welcome centers throughout the United States.\nJob Purpose\nWe are currently hiring Customer Service Representatives (CSR's) who are able to provide excellent customer service to customers.\nTraining Commitment (What it takes to succeed):\n3 weeks of full-time, instructor-led training (Monday-Friday, 10:00 AM to 6:30 PM).\nFast-paced learning environment with daily performance expectations and real-time feedback.\nYou will be expected to demonstrate readiness before moving to live calls.\nAttendance is critical due to the volume of material covered each day.\nAttendance Expectations During Training:\nBecause training builds day-by-day, missing time impacts your ability to succeed:\n1 full-day absences may result in removal from training.\n3 tardies may result in removal from training.\n2 early departures may result in removal from training.\nWhat This Job is Really Like (First 30-60 Days)\nBack-to-back inbound calls with limited downtime between calls.\nStrict schedules with adherence expectations (breaks and lunches are timed).\nMultiple systems open at once - speed and accuracy both matter.\nPerformance is measured daily and directly impacts your success in the role (quality, call handling time, attendance).\nTraining moves fast - you are expected to apply what you learn immediately.\nCustomers may be frustrated or upset - you are expected to stay professional, in control of the call, and follow process even under pressure.\nMost employees take several weeks after training to feel fully comfortable in this role - this is expected.\nHow You Are Measured:\nQuality scores based on call accuracy and compliance.\nCall handling time (efficiency matters).\nSchedule adherence (strict adherence to assigned shifts, breaks, and lunches).\nCustomer experience and issue resolution.\nJob Description:\nHandle a high volume of inbound calls in a structured, fast-paced environment.\nNavigate multiple systems while speaking with customers in real time.\nFollow specific scripts and verification processes with high accuracy.\nDocument every interaction clearly and completely during or immediately after the call.\nManage difficult or frustrated customers while maintaining professionalism and control.\nApply SOPs exactly as trained - consistency is critical to quality scores.\nComplete accurate call documentation within required timeframes while maintaining call flow.\nScheduling After Training\nShifts are assigned based on business needs.\nCandidates must be flexible to work any shift within operating hours.\nSaturday shifts are required.\nThis Role May Not Be a Fit If You:\nNeed a flexible or changing schedule.\nPrefer slow-paced or unstructured work environments.\nAre uncomfortable being measured on daily performance metrics.\nStruggle with punctuality or strict attendance expectations.\nPrefer roles with extended downtime between tasks.\nWhat Success Looks Like Early On\nYou ask questions and apply feedback quickly.\nYou improve week over week during training.\nYou show reliability in attendance and schedule adherence.\nYou demonstrate effort-not perfection-during ramp-up.\nYou remain consistent and committed, even when the role feels challenging during the learning curve.\nEducational Requirements\nHigh School Diploma\nExperience Requirements\n6 months of customer service experience.\nAbility to type notes into customer accounts.\nComputer skills, working in various platforms, etc.\nRecognize, apply and explain your product or service knowledge. \nTravel Requirements\nNo travel required. \nPhysical Requirements/Demands\nAll requirements are subject to possible modification to reasonably accommodate individuals with a physical disability).\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of their job.\nWhile performing the duties for this job, the employee may be required/subjected to:\nProlonged periods sitting at a desk, typing and working on a computer using repetitive motions.\nStanding, walking, lifting, carrying, reaching, pushing, and pulling. \nMust be able to lift 15 pounds at a time.\nCompetencies\nCommunication - Express ideas and deliver comprehensible messages, structuring them clearly and transparently while listening actively and being empathetic. Influences and creates an impact on others and shows strong negotiating skill. \nTeamwork - Work with other, adopting collaborative and positive relationships to achieve common goals. \nChange - Accept, embrace, and drive change, and innovation while being open to difference approaches, ideas, and proposals. \nResults - Meets or exceeds goals and objectives by adopting an agile, dynamic, efficient, cost-oriented approach, eagerness, and optimism to get the best results. \nLeadership - Build and lead the team toward common results, positioning oneself as a leader and role model for guiding, inspiring, and driving the performance and development of team members while spearheading a positive environment. \nStrategic Mindset - Anticipates situations in the market while embracing the company's/department's strategic vision and mission. Achieves internal and external customer loyalty by utilizing quality and suitable proposed solutions. \nWhy Work with Us\nEmovis offers an excellent benefits package, including:\nPTO (Paid Time Off)\nMedical, Dental, & Vision Insurance\nHoliday Pay\nFSA, HSA, 401K plans\nReward & Recognition\nWe look after our talented teams, from market-competitive salaries to performance-based bonuses and flexible benefits packages.\nBe Part of Something Big\nWhat's more exciting than being at the forefront of one of the fastest-changing industries? Join our team and make your mark on the new global economy.\nFlexible Work Schedule\nWhere possible, we'll help you work when you need to, because life happens.\nEveryone Has a Voice\nInnovation doesn't know hierarchy. We make sure everyone is heard, considered, and respected.\nRoom to Grow\nLearning is built into every role here. You'll get mentorship and take ownership.\nMake Your Move\nCome for a tech job. Stay for a BD career. We support exploring new fields right under our roof.\nPlease note: Employment is contingent upon successful completion of an assessment test and background screening.\nAll-Inclusive\nBe yourself. That's who we're hiring. Our culture celebrates and supports the difference that makes each of us unique. 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