{"id":3357191,"url":"https://alion.io/job/empathy-strategic-client-success-manager","title":"Strategic Client Success Manager","company":{"id":7004,"name":"Empathy","domain":"empathy.com","url":"https://alion.io/company/empathy","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":140000,"max":160000,"currency":"USD","period":"year","gross":null,"usd_annual":160000},"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Notion","optional":true},{"name":"Salesforce","optional":true},{"name":"Slack","optional":true}],"status":"live","first_seen_at":"2026-10-27T20:18:26Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-31T11:31:24Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Description\nEmpathy is transforming the way families navigate life’s most difficult times - from the loss of a loved one to other major life transitions. By combining technology with compassionate human care, we bring clarity, comfort, and peace of mind when it matters most.\nWe partner with leading employers, insurers, and financial institutions to deliver meaningful, human-centric support at scale. Today, Empathy supports over 50 million people across the US, Canada, and the UK.\nBacked by top-tier investors including General Catalyst, Index Ventures, Adams Street, Aleph and Entreé Capital. We've raised over $160 million to date, including a $72 million Series C, to expand our impact and scale our mission worldwide.\nIn this role you will\nOur Client Success team oversees the entire client lifecycle, working to support employers, life insurance carriers, and other organizations from implementation onwards. We are dedicated to creating an incredible client experience, demonstrating the powerful impact Empathy can have on families dealing with loss. Enterprise Client Success Manager will be resourceful and process-oriented, focusing on supporting a portfolio of highly strategic enterprise clients.\nSupport 6-8 of Empathy’s new and existing enterprise life insurance clients, ensuring they receive a best-in-class client experience\nOversee the entire client journey, including end-to-end implementation, ongoing engagement, upsells, and renewals\nProvide ongoing support and communication, managing day-to-day client responsibilities, including tracking tasks and deliverables, leading client meetings, and reporting on various metrics to demonstrate the value of the Empathy product\nManage client challenges and escalations, collaborating cross-functionally with Product, Marketing, Care, and Business development as appropriate\nLeverage data and analytics to expand and optimize Empathy’s impact, with a focus on achieving client KPIs\nRequirements\n6+ years of professional experience working with strategic/enterprise clients in either account management, client success, or consulting, preferrably within a SaaS organization\nExperience overseeing the entire client lifecycle post-sale (implementation, adoption, renewals, and upsells)\nExceptional organizational skills and attention to detail\nThrive in a fast-paced and ambiguous environment\nStrong analytical and problem-solving skills; ability to understand data and present information to clients strategically\nTremendous interpersonal skills and communication skills; building relationships with ease and communicating effectively (verbal, written, and presentation)\nFamiliarity and interest in working directly with C-Suite leaders internally and within client organizations\nExperience working closely with Sales, Product, and Marketing teams to drive results for clients \nBachelor’s degree\nPreferred qualifications\nExperience at a high-growth, early-stage startup\nExperience in the B2B2C vendor space or insurance/healthcare tech\nStrong track record of high client satisfaction ratings and proven renewal success\nFamiliarity with Salesforce (or other CRM), Notion, and Slack\nThe salary for this position is approximately $140,000-$160,000 base salary with an approximate OTE of $175,000-$200,000 based on performance plus equity and full benefits package. The exact compensation is decided based on many factors, including but not limited to: skills, qualifications, and geographic location.\nTo support our employees, we offer comprehensive benefits both in and out of the office. These include premium healthcare, comprehensive paid time off, and flexible parental leave. Our bereavement care includes premium access to the Empathy platform and support for employees and their families. We support financial wellness with a company-sponsored 401(k) plan and up to a 4% employer match, along with competitive stock options. With annual retreats, team lunches for our NYC office, and a remote employee stipend, we prioritize spending time together and investing in our people. We hope you will want to join our exceptional team!","description_format":"text","description_chars":4099,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Equity","Life insurance","Parental leave","Stock options"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Wellness Programs","Legal Services"],"lifecycle":[{"event":"open","at":"2026-10-27T20:20:55Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":25,"reasons":["conf:1","win:early"],"computed_at":"2026-10-31T05:58:55Z"},"pay":{"stated_usd_annual":160000,"is_top_pay":true},"html_url":"https://alion.io/job/empathy-strategic-client-success-manager","json_url":"https://alion.io/job/empathy-strategic-client-success-manager.json","meta":{"generated_at":"2026-10-31T13:49:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21391,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7004},"rest":"https://alion.io/mcp/rest/get_company?id=7004"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fempathy-strategic-client-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fempathy-strategic-client-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fempathy-strategic-client-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/empathy-strategic-client-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fempathy-strategic-client-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3357191}},{"tool":"search_jobs","arguments":{"company":"empathy.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3357191},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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