{"id":3644328,"url":"https://alion.io/job/empeople-branch-manager","title":"Branch Manager","company":{"id":4423404,"name":"Empeople Credit Union","domain":"empeople.com","url":"https://alion.io/company/empeople","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Scarborough, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":71808,"max":107814,"currency":"USD","period":"year","gross":null,"usd_annual":107814},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-02T22:18:20Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-08T08:39:06Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"OVERVIEW\nThe Branch Manager is responsible for daily oversight and activities of the branch, leading the team and providing exceptional member service with the highest degree of accuracy and professionalism. The Branch Manager supports, trains, and coaches the team in all aspects of sales and service, ensuring consistency, quality, and integrity. Branch Managers are a positive influence actively involved in the community and business development, driving new membership, deepening existing memberships, and increasing loan volume.\nQUALIFICATIONS\nKnowledge Of:\nCredit Union policies and procedures.\nCredit Union’s financial software system as applicable to branch management, member services and sales/referrals.\nRegulatory and Compliance issues applicable to credit union deposit products and services.\nCredit Union terminology and acronyms commonly utilized in day-to-day communication with managers and staff in the credit union.\nEach job within the branch and of each department member’s abilities in regard to branch/cash management, member file maintenance, and related functions, and sales acumen.\nAbility To:\nOperate a PC using the following software applications Excel, Word, PowerPoint and Outlook.\nOperate the Credit Union’s financial software to access member accounts to perform transactions, account inquiries, open new memberships and consumer loans.\nLead, mentor, develop, and manage the branch staff and promote a positive culture.\nIdentify and analyze member and employee needs and create solutions to satisfy these needs.\nCommunicate professionally and effectively verbally and in writing with co-workers, employees, and members.\nESSENTIAL FUNCTIONS\nReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nIndependently leads the branch with focus on growth while providing excellent member service experiences, operational soundness, and team development. Branch Managers lead by example. \nCoaches staff regularly to build sales competencies and ensure operational soundness for the betterment of the individual/team/credit union. Provides coaching to employees using the coaching feedback model, in-the-moment coaching, call reviews, data, and observations.\nAccountable for leading team in achieving their individual and collective sales goals, in addition to personal BM sales goals, providing ongoing sales coaching, role plays, shadowing, and post interaction on the spot feedback. Goals are inclusive of referrals, loan production, new member production, services per household, active ratios, etc.\nEnsures adequate branch staffing to provide exceptional member experiences and enabling the team to fully participate in call campaigns and member follow-ups.\nActs as a brand ambassador, actively representing Empeople at branch-hosted and external events with a focus on establishing leads and ultimately converting leads to new members.\nCreates and manages to a strategic plan for branch growth, providing quarterly look back/look forward reviews and pivoting strategy as appropriate with support from senior leadership.\nConsistently available for supervisory overrides, check approvals, and member error resolutions. \nBuilds a cohesive, yet competitive, team atmosphere by designing and delivering consistent team meetings, messaging, and holding employees accountable to performance standards\nActively develops new members and targeted employer SEG partnerships in the community through business development activities, community involvement, and engaging in activities in forums with high value prospects - asking for the business and securing next steps.\nPromotes credit union products and services based on member needs as obtained from member interviews and/or review of member’s accounts. Provide consistent, exceptional quality service to the membership to build long-term member relationships. \nIntegrates superior service delivery into work habits, processes, and service delivery systems. Always ensures consistency and integrity across the team. \nAccountable for operational efficiency and soundness within the branch, including all policies and procedures within branch and at opening/closing.\nHandles scheduling for the branch team ensure coverage needs are met, including scheduling time for teammates to do outbound calls and member follow ups.\nHandles/Follows up on member grievances and research items in accordance with credit union policy. This includes member survey calls, service events and additional member feedback via phone or in person.\nComplies with all applicable laws, regulations, policies and procedures. Adheres to all security procedures and regulatory guidelines for Regulation CC, the Bank Secrecy Act, OFAC and USA Patriot Act/Customer Identification Act (CIP). Maintains confidentiality of current, past, and potential members and their personal and financial information\nAssist in creating procedural consistency throughout the organization to minimize risk and create process improvements.\nUphold the professional image of the credit union in areas of communication, dress code, and appearance of the branch and lobby area.\nPerform additional duties as may be assigned by management.\nOccasional travel from branch to branch and weekend work is required. \nREQUIRED EDUCATION AND EXPERIENCE\nHigh School graduate, though a bachelor’s degree from a four-year college or university is preferred. Banking certifications and related course work are a plus. \nStrong leadership and management skills, preferably with three-to-five years of supervisory experience in a sales environment\nProven track record of establishing relationships and leading a branch team within a financial institution environment.\nLicense or Certificate:\nBondable\nAcceptable Credit History\nMeet SAFE Act Requirements\nCOMPETENCIES:\nCommunication Skills\nMathematical Skills\nReasoning Ability\nPay Range\nUSD $71,808.00 - USD $107,814.00 /Yr.Compensation & Benefits\nHealth, Dental & Vision Benefits\nBonus opportunity\n401(k) with match and profit sharing\nFlexible Time Off\nEmpeople Credit Union is an EEO/Affirmative Action Employer\nEmpeople Credit Union is an EEO/Affirmative Action Employer.\nEMPLOYMENT AT WILL Empeople Credit Union employment is at will. Employees may resign from Empeople Credit Union as they choose. Similarly, Empeople Credit Union may terminate an employee at any time, with or without notice or cause. Nothing in this Handbook or any other manual or policy adopted by Empeople Credit Union in any way alters the at-will nature of employment at Empeople Credit Union. 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