{"id":810579,"url":"https://alion.io/job/empist-account-manager","title":"Account Manager","company":{"id":674926,"name":"EMPIST","domain":"empist.com","url":"https://alion.io/company/empist","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":65000,"max":75000,"currency":"USD","period":"year","gross":null,"usd_annual":75000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false},{"name":"Microsoft Office","optional":true},{"name":"Salesforce","optional":true}],"status":"live","first_seen_at":"2026-08-26T14:00:21Z","employer_posted_date":"2026-08-26","last_verified_at":"2026-10-26T07:23:34Z","board_verified":true,"closed_at":null,"days_open":60,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":60},"description":"Location: Chicago, Illinois | The Loop\nSchedule: Onsite Monday-Thursday; remote Friday\nEmployment Type: Full-time\nAbout the Role\nEMPIST is seeking a client-focused, consultative Account Manager to manage and grow a portfolio of Managed Services clients. As a member of a Service Delivery Pod- including a vCIO, Service Engineer, Client Engagement Manager, and Billing Specialist- you will serve as a trusted point of contact for clients and coordinate with internal teams to support their technology, service, and business needs.\nWhat you’ll be doing…\nAs part of our Account Management Team, you will be assigned to a Service Delivery Pod; which also includes a vCIO, Service Engineer, Client Engagement Manager, and Billing Specialist. The Account Manager is an integral part of this structure; tasked with supporting our Customers, vCIOs, and Business Partners alike. At EMPIST, our mission is to provide businesses of any size with the solutions & resources they need to thrive in the ever-changing technological landscape. To achieve this, we rely on our Account Managers to be empathetic to our Customers’ needs, Responsive to their asks, and Strategic with their future. As leaders, we will provide you with the coaching, training, and/or education necessary to develop your career, skillsets, and general business acumen.\nResponsibilities:\nMonitoring client requests, which may include: quotes, project management, service desk tickets, or general inquiries. \nSelling hardware, software, and professional services. \nContract Management \nScheduling & Preparing Quarterly Business Reviews (QBRs) \nExternal Collaboration: with our manufacturer & distribution partners on pricing, bill of materials (BOMs), and co-selling efforts. \nInternal Collaboration: with our Delivery Engineers, Solutions Architects, and Project Management on support, designs, assessments, & service. \nManaging Incident Response by coordinating internal resources, gathering information, preparing documentation, and keeping the customer informed in real-time as the ambassador for EMPIST. \nStrategizing with your vCIO counterpart on overall Account Strategy, Customer Experience, IT industry news & best practices. \nCultivating long-term relationships with our customers founded on TRUST; by having an intimate understanding of their businesses, goals, and the challenges they face. \nEnsuring that our customers achieve ROI by bringing creative & strategic solutions, that solve pain-points, increase efficiency, reduce expense, or otherwise improve a customer’s environment or practice; while aligning with industry standards & best practices. \nDemonstrating the value-add of EMPIST services & solutions in order to support our customers & close business. \nUnderstand how your actions directly impact the state & future of our company, strive to expand overall revenue, and increase profitability. \nRepresent & Embody the EMPIST Core Values at all times. \nWhat we're looking for\nYou enjoy digging deep to really understand the customer’s vision; along with their unique situation & challenges. You like putting things together in new & creative ways to best solve the customer’s most pressing needs. You look for win-win solutions wherever you can; and not only enjoy collaborating with others, but seek out opportunities to engage as a team. You have a true passion for technology & helping businesses grow. You are an expert communicator with the skills to lead internal teams to a desirable outcome, all for the benefit of the client.\nRequired qualifications:\nHigh-School Diploma Required, Bachelor’s Degree Preferred \n3-5 years of relevant work experience in Account Management or Sales; previous MSP experience will receive preferential consideration \nA documented track-record of successful goal attainment \nProficiency in MS Office Suite, experience with CRM software - Salesforce preferred \nStrong communication & collaboration skills needed to be an effective part of the team \nEffective ability negotiate & close deals, manage & mitigate issues/incidents \nExcellent multi-tasking skills in potentially stressful & urgent situations \nExtremely detail-oriented & organized mindset \nStrong & effective presentations skills \nCompensation and Benefits:\n$65k-75k base salary + commission\nMedical, dental, and vision insurance\n401(k) with employer matching\nStudent loan reimbursement program\nCareer advancement and leadership development opportunities\nAccess to managed services, cybersecurity, cloud, and AI-led technology platforms\nCollaborative, high-performance team environment\nWe are actively reviewing qualified candidates and encourage interested applicants to apply promptly.\nEMPIST is a 26-year-old global company with US locations in the heart of the Loop in Downtown Chicago near all major transportation, Downtown Elmhurst on York Road and an office in Phoenix, AZ. We also have our European HQ in Athens, Greece. We have been named to the Inc 500/5000 list for 8 out of the last 9 years which recognizes the fastest-growing, privately held businesses across the nation. We've also been chosen as one of the 501 most influential MSPs in the world (#73 in 2024) recognized on the Channel Futures 501 list for 10 straight years.","description_format":"text","description_chars":5221,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation"],"lifecycle":[{"event":"open","at":"2026-09-12T10:11:49Z"}],"visa":[],"liveness":{"score":15,"band":"cold","label":"Long shot","p_open":1,"p_active":0.54,"p_room":0.28,"age_days":60,"expected_fill_days":30,"reasons":["conf:2","win:tail","crowd:"],"computed_at":"2026-10-26T05:57:25Z"},"pay":{"stated_usd_annual":75000,"is_top_pay":false},"html_url":"https://alion.io/job/empist-account-manager","json_url":"https://alion.io/job/empist-account-manager.json","meta":{"generated_at":"2026-10-26T07:43:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10168,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":674926},"rest":"https://alion.io/mcp/rest/get_company?id=674926"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fempist-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fempist-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fempist-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/empist-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fempist-account-manager"}]}