{"id":1031408,"url":"https://alion.io/job/emplifi-digital-customer-success-associate","title":"Digital Customer Success Associate","company":{"id":54856,"name":"Emplifi","domain":"emplifi.io","url":"https://alion.io/company/emplifi","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Prague, Czech Republic"],"countries":["CZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19000,"max_usd":43000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":950},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"ChatGPT","optional":false},{"name":"Claude","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-09-18T12:40:58Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-05T03:14:16Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"About Emplifi\nEmplifi is the onlyAutonomous CX platform unifying social marketing, commerce, and customer care for more than 20,000 brands worldwide. Powered by Fuel AI, built on more than 5T of data, and recognized as a leader by leading industry analysts, Emplifi helps enterprise teams orchestrate connected customer journeys and deliver personalized experiences at scale, turning every customer touchpoint into a competitive advantage.\nAbout the Customer Success Team\nThe Customer Success team is responsible for building and maintaining meaningful partnerships with Emplifi customers that allow them to maintain a deep understanding of their objectives and deliver upon the Emplifi promise - empowering our customers to reach better, engage, and retain modern customers - in a way that ensures maximum value is realized, relevant to their needs. Through this, they are ultimately responsible for retaining and growing Emplifi’s existing client relationships. We leverage the industry's largest social media data set and CX management suite. We continue to challenge the status quo by introducing innovations and enabling our clients to adopt our technology, helping them scale their business no matter where or what industry they are in.\nAbout the Role\nThe Digital Customer Success Associate is a pivotal figure within Emplifi, dedicated to managing a larger volume of customers through a low-touch, one-to-many approach. This role focuses on ensuring positive customer relationships, driving product adoption, and identifying opportunities for expansion, heavily leveraging AI and other tools to scale impact. The Digital Customer Success Associate will oversee a diverse portfolio of clients with an emphasis on utilizing digital and AI platforms to maximize customer success.\nWhat You’ll Do Here\nCustomer Relationship Management\nAct as the central point of contact for customers, utilizing a low-touch, one-to-many model\nCultivate and sustain positive relationships to enhance customer satisfaction and loyalty\nAlign our services with customer objectives and goals efficiently\nOnboarding Efficiency\nStreamline and manage the onboarding process for a larger volume of clients, directing customers to self-serve enablement and one-to-many onboarding sessions to support their teams\nCollaborate cross-functionally to expedite service delivery and ensure prompt onboarding where qualified escalations occur\nScalable Product Adoption\nMonitor digital platform usage and adoption rates across a broad customer base\nConduct periodic check-ins and offer scalable training sessions, promoting the open enablement content and schedule, to enhance customer utilization\nEnsure the appropriate AI-powered automated journeys, in-app guidance, and product adoption guides are assigned to the customer based on their needs\nRenewal & Retention Strategies\nDevelop strategies to ensure high retention rates within a scalable, one-to-many model\nImplement efficient contract renewal processes and identify potential churn risks proactively\nExecute timely renewals for assigned customer base\nExpansion Opportunities\nLeverage platform usage data and insights shared by the customer to recognize and present scalable opportunities for clients to expand their digital service portfolio\nIntroduce supporting CSM and/or Sales representatives to customers to allow for potential upsell/cross-sell opportunities to be further qualified and executed upon\nAgile Feedback Loop\nGather and analyze customer feedback using AI analytics tools, contributing to continuous improvement initiatives within the Global CS Programs team\nAdvocate for customers within the company, ensuring their evolving needs are met effectively\nData-Driven Insights\nUtilize CRM, AI-assisted productivity tools, and digital customer success platforms for maintaining client records and tracking interactions\nProvide regular management updates on the health of the customer base, renewal forecasts, and potential risks\n What You’ll Bring to Us\nBachelor's degree in Business, Marketing, Communications, or a related field\nMinimum of 2-4 years of experience in customer success, account management, or a similar role, with a preference for digital marketing industry experience\nProven ability to manage relationships efficiently in a low-touch, one-to-many model\nSolid understanding of digital marketing services, including social media, content marketing, etc.\nStrong problem-solving skills and the ability to address challenges systematically\nProficiency with CRM and customer success tools such as Salesforce, Gainsight, or similar platforms\nExcellent verbal and written communication skills with a focus on scalable communication approaches\nStrong familiarity with generative AI tools and AI-driven customer success methodologies to drive operational efficiency\nWhat We Offer\nInternational and fast-paced environment\nChance to work with the world's biggest brands at the CX tech leader\nAgile and open-minded culture, with high levels of trust and flexibility\nOpportunity for professional growth and development\nPossibility to learn new and cutting-edge technologies in an environment that encourages new ideas\nAI-first workplace with access to leading AI tools (ChatGPT, Claude, Gemini, and more), empowering you to work smarter, innovate faster, and build AI skills for the future\nFlexible working environment\nUnlimited Paid Time Off\nSick Days & Community Service Days\nMultisport card\nMaternity and Parental Benefit\nWork in an international environment in our modern offices in Karlín, with our big terrace and our own grill\nThere's more as well! Speak with us to find out all the details!\nAt Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities.\nEmplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are.\nWe welcome and encourage applicants with disabilities. 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