{"id":1697871,"url":"https://alion.io/job/employment-inc-rail-customer-service-representative-security-controller","title":"Rail Customer Service Representative / Security Controller","company":{"id":1756410,"name":"Chicago Transit Authority","domain":"transitchicago.com","url":"https://alion.io/company/transitchicago","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":null},"role":"Finance","role_family":"Finance","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":75000,"max_usd":144000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4723},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-02T12:39:29Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-21T01:03:21Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"SALARY\n$50.98\nPOSITION SUMMARY\nMonitors bus and rail radio channels, electric and telephonic communications, and notifies appropriate personnel.Receives Rail Station defects from Rail System personnel.Assists Control Center Managers in providing timely, accurate, and consistent information to Authority personnel.Communicates status of CTA paratransit and mainline services, service disruptions and emergencies.\nSALARY\n$50.98\nPOSITION SUMMARY\nMonitors bus and rail radio channels, electric and telephonic communications, and notifies appropriate personnel.Receives Rail Station defects from Rail System personnel.Assists Control Center Managers in providing timely, accurate, and consistent information to Authority personnel.Communicates status of CTA paratransit and mainline services, service disruptions and emergencies.\nPRIMARY RESPONSIBILITIES\nUses the appropriate Management Systems(s) to input data and maintain daily schedules.\nTransmits pertinent information by telephone, radio, and public address system during service disruptions and service restoration and executes public address checks at all rail stations and communicates defects to Power Control.)\nRegularly updates the elevator status line and generates reports regarding all defective elevators.Prepares and monitors various reports in the File Maker\nPro and EAM systems.\nCommunicates services disruptions and emergencies to both internal and external CTA customers.Records station defects relating to the American with Disabilities Act (ADA).Communicates to CA’s when disabled riders are entering or exiting their station.Also coordinates the availability of station gap fillers via communication with Customer Assistants.Responds to ADA inquires, issues, and complaints.\nMonitors radio alarms on bus and rail channels and notifies managerial, supervisory and appropriate police and fire personnel coordinating with Security Control to provide appropriate responses.\nNotifies management, supervisory, and necessary personnel to investigate and resolve problems or unusual occurrences.\nNotifies management, supervisory, route terminal and security personnel when Customer Assistants/Security Guards have failed to report for scheduled work and stations are unattended.\nMaintains Customer Assistant daily attendance and location database to facilitate prompt location of employees when emergency alarms are activated.\nReceives security related information concerning improper activities and notifies appropriate personnel.\nPerforms related duties as assigned.\nSUPERVISORY RESPONSIBILITIES\nReporting to this position may include the following jobs:\nJob Title\nNone\nCHALLENGES\nRemaining calm and professional when responding to calls and emergency incidents.\nEDUCATION/EXPERIENCE REQUIREMENTS\nTwo (2) years of CTA Control Center experience, CTA Bus/Rail Supervisory experience, or five (5) years CTA Rail Operations experience as a CSR or CRO, or five (5) years external control center experience or customer service experience in a supervisory capacity, or an equivalent combination of education and experience related to the position.\nBachelor’s degree in Transportation or a related field preferred.\nRequired to submit to and pass drug and alcohol testing.\nRequired to pass certification/re-certification test(s).\nPHYSICAL REQUIREMENTS\nRequires sitting for extended periods of time, standing, visual acumen, manual dexterity and fingering for working with computer key boards.\nRequired to sit at a workstation with computer terminals.\nKNOWLEDGE, SKILLS, AND ABILITIES\nDetailed knowledge of bus and/or rail operations.\nWorking knowledge of bus and rail operations equipment.\nWorking knowledge of ADA and paratransit policies and procedures.\nWorking knowledge of the Authority’s fare structure and regulations and the equipment associated with the Automated Fare Collection system, along with a thorough knowledge of the Authority’s refund policy.\nWorking knowledge and skills necessary to competently operate personal computer systems to develop and maintain business applications using standard software, such as Windows, Microsoft Word, Excess, Access, etc.\nWorking knowledge of the duties, responsibilities, and performance requirements for operating, station and non-operating Transit Operations positions.\nWorking knowledge of the rules, regulations and procedures governing operating and non-operating employees.\nStrong communication skills suitable for providing clear and concise radio communication and public address announcements.\nAbility to respond to calls and emergency incidents in a calm and professional manner.\nAbility to write and express oneself in a clear, logical, and comprehensive manner.\nAbility to develop and maintain effective working relationships with Authority personnel and outside agencies.\nAbility to write and express oneself in a clear, logical and comprehensive manner.\nAbility to document occurrences or events in a chronological order.\nAbility to read and interpret all scheduling related materials.\nWORKING CONDITIONS\nWorks various days and hours as assigned.\nSubject to 24-hour call.\nUsual office working conditions.\nEQUIPMENT, TOOLS, AND MATERIALS UTILIZED\nStandard office equipment.\nPersonal computer and related Control Center software and equipment.\nPRIMARY RESPONSIBILITIES\nUses the appropriate Management Systems(s) to input data and maintain daily schedules.\nTransmits pertinent information by telephone, radio, and public address system during service disruptions and service restoration and executes public address checks at all rail stations and communicates defects to Power Control.)\nRegularly updates the elevator status line and generates reports regarding all defective elevators.Prepares and monitors various reports in the File Maker\nPro and EAM systems.\nCommunicates services disruptions and emergencies to both internal and external CTA customers.Records station defects relating to the American with Disabilities Act (ADA).Communicates to CA’s when disabled riders are entering or exiting their station.Also coordinates the availability of station gap fillers via communication with Customer Assistants.Responds to ADA inquires, issues, and complaints.\nMonitors radio alarms on bus and rail channels and notifies managerial, supervisory and appropriate police and fire personnel coordinating with Security Control to provide appropriate responses.\nNotifies management, supervisory, and necessary personnel to investigate and resolve problems or unusual occurrences.\nNotifies management, supervisory, route terminal and security personnel when Customer Assistants/Security Guards have failed to report for scheduled work and stations are unattended.\nMaintains Customer Assistant daily attendance and location database to facilitate prompt location of employees when emergency alarms are activated.\nReceives security related information concerning improper activities and notifies appropriate personnel.\nPerforms related duties as assigned.\nSUPERVISORY RESPONSIBILITIES\nReporting to this position may include the following jobs:\nJob Title\nNone\nCHALLENGES\nRemaining calm and professional when responding to calls and emergency incidents.\nEDUCATION/EXPERIENCE REQUIREMENTS\nTwo (2) years of CTA Control Center experience, CTA Bus/Rail Supervisory experience, or five (5) years CTA Rail Operations experience as a CSR or CRO, or five (5) years external control center experience or customer service experience in a supervisory capacity, or an equivalent combination of education and experience related to the position.\nBachelor’s degree in Transportation or a related field preferred.\nRequired to submit to and pass drug and alcohol testing.\nRequired to pass certification/re-certification test(s).\nPHYSICAL REQUIREMENTS\nRequires sitting for extended periods of time, standing, visual acumen, manual dexterity and fingering for working with computer key boards.\nRequired to sit at a workstation with computer terminals.\nKNOWLEDGE, SKILLS, AND ABILITIES\nDetailed knowledge of bus and/or rail operations.\nWorking knowledge of bus and rail operations equipment.\nWorking knowledge of ADA and paratransit policies and procedures.\nWorking knowledge of the Authority’s fare structure and regulations and the equipment associated with the Automated Fare Collection system, along with a thorough knowledge of the Authority’s refund policy.\nWorking knowledge and skills necessary to competently operate personal computer systems to develop and maintain business applications using standard software, such as Windows, Microsoft Word, Excess, Access, etc.\nWorking knowledge of the duties, responsibilities, and performance requirements for operating, station and non-operating Transit Operations positions.\nWorking knowledge of the rules, regulations and procedures governing operating and non-operating employees.\nStrong communication skills suitable for providing clear and concise radio communication and public address announcements.\nAbility to respond to calls and emergency incidents in a calm and professional manner.\nAbility to write and express oneself in a clear, logical, and comprehensive manner.\nAbility to develop and maintain effective working relationships with Authority personnel and outside agencies.\nAbility to write and express oneself in a clear, logical and comprehensive manner.\nAbility to document occurrences or events in a chronological order.\nAbility to read and interpret all scheduling related materials.\nWORKING CONDITIONS\nWorks various days and hours as assigned.\nSubject to 24-hour call.\nUsual office working conditions.\nEQUIPMENT, TOOLS, AND MATERIALS UTILIZED\nStandard office equipment.\nPersonal computer and related Control Center software and equipment.\nEmployees and/or union members will be given priority consideration in the hiring process, per the applicable labor contracts.Rate to be determined by applicant's entered service date and service date in union jurisdiction of this classification.\nCTA IS AN EQUAL OPPORTUNITY EMPLOYER.\nNo employee or applicant for employment will be discriminated against because of race, color, creed, religion, sex, marital status, national origin, sexual orientation, ancestry, age, unfavorable military discharge, disability or any other status protected by federal, state, or local laws; except where a bona fide occupational qualification exists We are committed to providing an inclusive environment for our workforce and supporting the communities we serve. CTA will make reasonable accommodations for the known disabilities of otherwise qualified applicants for employment as well as its employees, unless undue hardship would result. If you require an accommodation in the application or hiring process, please contact  prior to the submission of your application or upon notification of your actual test date. CTA will work with you to determine if an accommodation can be provided.\nTO BE CONSIDERED APPLICATIONS MUST BE COMPLETED IN THEIR ENTIRETY INCLUDING:\n UPLOADED RESUME / WORK HISTORY\nQUALIFICATIONS\nJOB ASSESSMENT QUESTIONS\nINFORMATION PROVIDED MUST BE ACCURATE AND TRUTHFUL.Failure to respond to correspondences during the hiring process in a timely fashion may result in your application being closed out for non-responsiveness.\nCTA Benefits\nhttps://www.transitchicago.com/hrbenefits/\nEmployees and/or union members will be given priority consideration in the hiring process, per the applicable labor contracts.Rate to be determined by applicant's entered service date and service date in union jurisdiction of this classification.\nCTA IS AN EQUAL OPPORTUNITY EMPLOYER.\nNo employee or applicant for employment will be discriminated against because of race, color, creed, religion, sex, marital status, national origin, sexual orientation, ancestry, age, unfavorable military discharge, disability or any other status protected by federal, state, or local laws; except where a bona fide occupational qualification exists We are committed to providing an inclusive environ...","description_format":"text","description_chars":12926,"description_truncated":true,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Public Transport"],"lifecycle":[{"event":"open","at":"2026-10-02T12:39:29Z"}],"visa":[],"liveness":{"score":42,"band":"fade","label":"Fading","p_open":1,"p_active":0.772,"p_room":0.55,"age_days":17,"expected_fill_days":13,"reasons":["conf:1","win:tail"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/employment-inc-rail-customer-service-representative-security-controller","json_url":"https://alion.io/job/employment-inc-rail-customer-service-representative-security-controller.json","meta":{"generated_at":"2026-10-21T03:36:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5338,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1756410},"rest":"https://alion.io/mcp/rest/get_company?id=1756410"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Femployment-inc-rail-customer-service-representative-security-controller"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Femployment-inc-rail-customer-service-representative-security-controller"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Femployment-inc-rail-customer-service-representative-security-controller"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/employment-inc-rail-customer-service-representative-security-controller\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Femployment-inc-rail-customer-service-representative-security-controller"}]}